389-0102 Nagano, Karuizawa, Karuizawa 1323-283, Japan
#27 of 38 hotels in Karuizawa
Guests' ChoiceBased on 82 hotel reviews
7.6Cleanliness
7.5
Comfort
7.5
Location
8.1
Facilities
7.2
Staff
9.2
Value for money
8.1
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Buyandelger
JapanWonderful staff who are always willing to assist and give personalized recommendations. All the necessities were in place. Room is very warm.
Stayed in April 2024
Reviewed: 2 April 2024
Ryan
JapanThe shared toilet has really bad smell
Skii resort is walking distance only if you loved to walk a lot like me
Stayed in March 2024
Reviewed: 23 February 2024
Nazreen
MalaysiaFeel very warmth at surronding temperature at -2degC
Stayed in February 2024
Reviewed: 5 February 2024
Shazana
MalaysiaThe cleanliness of the bathroom is somewhat can be improved.
We love the fact this property is near to ski resort & they provide a shuttle to the nearest ski resort. The staffs were so nice & heart-warming.
Stayed in January 2024
Reviewed: 15 January 2024
Eric
JapanStaff were nice and responsive, great value and location, and the rooms were warm.
Stayed in January 2024
Reviewed: 31 December 2023
Jun
SingaporeShowering facilities were onsen style for those that do not have a private bathroom, so there are no cubicles. Tourists from other countries might want to take note of that.
Breakfast was buffet style and was worth the money. It was pretty decent. Staff were friendly and extremely helpful, free hotel transfer is excellent Heater in room was strong which is good but can get abit too hot and stuffy
Stayed in December 2023
Reviewed: 25 November 2023
Maryam
SingaporePrice was not cheap but it's the cheapest I found. I chose single room with bath and the room can fit double bed (size-wise). Fitted with single bed, they also add medium-sized fridge, a round table with chair and electric heater. Arrived after sundown at 2C, took a cab & asked hotel for Japanese address (for taxi driver reference). Check-in was smooth and I was brought to my room with the heater already ON! Check-out the next morning by walking to Kumoba Pond and Kyu-Karuizawa. From there, took the bus to Shiraito Falls then back to Kyu-Karuizawa and took red bus to Usui Observation Pass. When I got back to hotel to retrieve luggage, the receptionist kindly arrange to send me to Karuizawa Station. Staff are kindful lot and it was a very memorable and heart-warming stay. Hope the staff keep up their energy for guests' amazing stay at Karuizawa!
Stayed in November 2023
Reviewed: 12 November 2023
Nancy
United StatesWater wasn’t very hot. Old heater. Breakfast food didn’t appeal to us.
Very friendly staff
Stayed in November 2023
Reviewed: 10 November 2023
Thuy
VietnamThe location
It’s cozy
Stayed in November 2023
Reviewed: 2 October 2023
Rubi
United StatesIt was old.
The employees were super friendly!!
Stayed in September 2023
Reviewed: 29 May 2023
Yutaka
JapanClose to the station.
Stayed in May 2023
Reviewed: 27 February 2023
Ekarin
ThailandStaffs can't speak English
Traditional Japan style hotel
Stayed in February 2023
Reviewed: 23 February 2023
Fergus
JapanA bit noisy at night, keep hearing people walking and talking in the corridor or inside their room next to yours.
Great value for money, breakfast was very good and tasty, staff are very kind and helpful.
Stayed in February 2023
Reviewed: 22 February 2023
David
United StatesIt's not something we didn't like but it's good to know that the parking can get a little full at night, but the staff are very helpful about moving cars around to making sure everybody can squeeze in so no worries.
Excellent location, cozy and warm in the winter, super friendly and helpful staff, everything was as good or better than we expected, thank you for a lovely stay!
Stayed in February 2023
Reviewed: 6 February 2023
Iris
Hong KongThe staff is extremely helpful and polite. We arrived 7pm at Karuizawa station, snowing & 1st time there with luggage. They arranged car pick up. We were very grateful for their help.
Stayed in January 2023
Reviewed: 9 January 2023
Chris
New ZealandIf you want to have the gasoline heater on overnight, you may want the ventilator on as well even though they used an isolated airing system already. The ventilator produces considerable noise at nighttime. But tje room is actually not crazy cold so you caa turn those off.
A fairly priced option for travellers without cars, most others are either a lot more expensive or so far away. This is more like a hostel but you have all the privacy needed. They also kept the place clean by javing guests leaving their shoes at the entrance. They also kindly offered to send us back to the train station.
Stayed in January 2023
Reviewed: 8 January 2023
Nils
JapanMy bedroom only had one main light. It would be nice to have a small reading lamp.
Very friendly staff, good food options, and clean facilities.
Stayed in January 2023
Reviewed: 1 January 2023
Natassiaclara
JapanThe staff was very welcoming and helping
Stayed in December 2022
Reviewed: 12 December 2022
Michael
United KingdomSuch lovely staff − really warm welcome who went out of their way to drop me off at station, and give advise etc. Really lovely people. Karuizawa is an expensive location so this is a great budget option. Its only about half a kilometre to the station and shopping plaza, and about a kilometre up to the old town. Highly recommend.
Stayed in December 2022
Reviewed: 8 December 2022
Jpkrt
Switzerland-
Very friendly and helpful staff. Spotlessly clean and big room. Good size shared bath. Very nice and quiet location.
Stayed in December 2022
Reviewed: 2 October 2022
Tomarino
Japanif they have coffee (not instant) with breakfast, that would be great!
very friendly staff and great location. also they have rental cycle service!
Stayed in October 2022
Reviewed: 13 September 2022
Riani
Japanthe pillow was hard, not really my type drinks sheet drawer was written "roasted green tea" but inside was plum or dashi? tea something lol
buffet type of breakfast, it was Japanese menu and really good. I arrived at night walking from station, the street was dark, but in the morning I realized the access is really good. the room has a big refrigerator so don't worry if you want to buy food or souvenirs.
Stayed in September 2022
Reviewed: 25 August 2022
Patrick
JapanNeed to take off shoes, but I think it’s a Japanese etiquette thing
Close to the train station
Stayed in August 2022
Reviewed: 31 December 2021
Krunal
JapanNothing as such..
Staff is very cooperative and friendly. Thumbs up!
Stayed in December 2021
Ko Lanta, Thailand
Dijon, France
Pskov, Russia
Milano Marittima, Italy
Badacsonytomaj, Hungary
Ao Nang Beach, Thailand
Yaoundé, Cameroon
Bovec, Slovenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content