389-0193 Nagano, Karuizawa, Karuizawa 1016-87, Japan
#17 of 38 hotels in Karuizawa
Guests' ChoiceBased on 536 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
8.9
Value for money
8.1
Free WiFi
7.7
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End of dialog contentReviewed: 28 May 2024
Joanna
Australiait is lovely hotel including everything I needed.
Stayed in April 2024
Reviewed: 24 May 2024
Campbell
SingaporeThe cottage inside needs renovation. Sink top is warped from water. Tap is the old mixer type pf hot and cold water.
We did not have breakfast in hotel. We ate at foodcourt which had a wide and excellent selection of food.
Stayed in May 2024
Reviewed: 20 May 2024
Vithee
ThailandSurrounding area
Surrounding area is good and best location
Stayed in May 2024
Reviewed: 9 May 2024
Toyokazu
JapanLong long way to get to Momiji.
Momiji, hot spring facility, is fantastic, clean and excellent atomosphere.
Stayed in May 2024
Reviewed: 9 May 2024
Sin
Hong Kongnil
helpful and friendly staff, next to outlet , quiet
Stayed in May 2024
Reviewed: 4 May 2024
Matthew
Japanthe location and food
Stayed in April 2024
Reviewed: 2 May 2024
Ngoc
VietnamQuite crowded
Location
Stayed in February 2024
Reviewed: 30 April 2024
Iskander
IndonesiaWithin Natural Environment
Stayed in March 2024
Reviewed: 22 April 2024
Ching
Singaporetoo far from onsen
location
Stayed in March 2024
Reviewed: 17 April 2024
Jyn
Thailandno
room
Stayed in April 2024
Reviewed: 9 April 2024
Ittikorn
ThailandReception and parking lot are quite far from west cottage, we need to wait for resort shuttle bus only, It's very difficult to go somewhere else without private car.
It's a perfect place for ski and snowboard
Stayed in March 2024
Reviewed: 4 April 2024
Samantha
SingaporeNeed a microwave in the room, and lighting was dimmed.
Cosy environment to host 6 adults and 2 kids.
Stayed in March 2024
Reviewed: 4 April 2024
Slpf
AustraliaCabin accomodation, with transit bus to cabin.
Stayed in April 2024
Reviewed: 28 March 2024
Apiporn
ThailandNo
Room is very clean and big Bed is comfortable Hotel has bus to outlet and train station
Stayed in March 2024
Reviewed: 28 March 2024
Sarika
JapanThe hotel was situated at a great location and the property was huge with good facilities and friendly staff. The shuttle bus was quite helpful to travel to and fro from the hotel lobby to our cottage. Breakfast was a good spread and delicious! Overall, a wonderful stay for me and my family. Looking forward to visiting again.
Stayed in March 2024
Reviewed: 28 March 2024
Chewtiang
MalaysiaWe had to rely on shuttle bus to get to the cottage from the main hotel lobby, otherwise it would be a 10-15 minutes walk. It would be a disaster if anyone forgets something from the cottage. There is a sink at the pantry but no dish washing detergent to clean the dishes after use.
We booked the West Cottage with 2 bed room and a spacious living room. The cleaning crew were all very hardworking and did their job very well. The bed is very comfortable. The convenient store Family Mart makes life very convenient. It was very easy process to rent ski equipment and buying ski pass. 1 min driving distance to the shopping outlet mall.
Stayed in March 2024
Reviewed: 25 March 2024
Kireewan
ThailandEverything is good. But there are many people staying. It may cause the housekeeping to be insufficiently maintained. There are a few bits of food in the sink.
Stayed in February 2024
Reviewed: 24 March 2024
Wing
Hong KongThe shuttle bus provided by the hotel is not frequent enough and is not worth the high price.
The room is tidy & clear. The view is good. Free bath salts provided.
Stayed in February 2024
Reviewed: 17 March 2024
Jiahui
SingaporeLong walk to the room
Room
Stayed in March 2024
Reviewed: 17 March 2024
Johnny
Hong KongNeed to fit a bit more international taste such as choice of TV channels and access to internet on screen.
Proximity to the outlets and convenient spot to drive to and from other tourist attractions in Karuizawa. The new hot spring is excellent with plenty of towels to supply.
Stayed in March 2024
Reviewed: 14 March 2024
X
SingaporeClean, comfortable, has both ski and onsen, has shuttle bus to outlet shopping and train station.
Stayed in March 2024
Reviewed: 11 March 2024
Neoneon
ThailandThe room is a little old, though it is all very clean. The bed mattresses are slightly thinner than usual hotel bed and somewhat on a softer side so it can get a bit uncomfortable. There is no shower cap provided even when we asked the housekeeper for one they said they do not have it which is a little odd to me that hotel do not provide shower cap.
I travelled with children and chose to stay at the cottage type E with 2 bedrooms which was great for us as cottage was spacious and the kids can move around comfortably. While we stayed it was snowing for 2 days and the morning view on the porch of the cottage was superb. The room temperature was also very well controlled as we do not feel too cold inside the cottage at all while the outside was very cold.
Stayed in March 2024
Reviewed: 11 March 2024
Hoi
SingaporeWalk around 5 mins to the onsen or spa within the hotel from one end to the other.
Location is good just next to the Karuizawa outlet. Onsen is great.
Stayed in February 2024
Reviewed: 7 March 2024
Hwee
SingaporeThe waiting time for the internal shuttle bus. And when we tried to walk, we got lost cos the place is big. Overall, still rather accessible.
Location is near the outlets where we can go dine at night and walk back. Remember to eat Cremia ice cream!
Stayed in December 2023
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