Room was dirty.

The staffs were friendly and had mindful service. Nice view from onsen.Fabulous breakfast.

Stayed in April 2024

Rooms which were not in use were not heated, or the heat was turned down. This was not an issue for us and some of the complaints I have read seem unreasonable. We wore sweaters and were comfortable.

We stayed here two nights. The hotel is not new. The men at the front desk as very business like, but we enjoyed our stay. The beds in our room were on tatami mats on the floor, which we were aware when we booked. We had some extra mattress pads in the closet, so we doubled them and they were very comfortable. Room was clean. Bathroom was basic. View of the lake was great. Each room has an individual thermostat. (We turned ours way down and had a window open in April.) Two chairs in the room. No modern extras, like a coffee maker or lights for the bed area which you can dim. BREAKFAST. The breakfast alone makes this hotel worth the trip. Traditional Japanese breakfast served as a traditional Japanese breakfast. Two hot pots plus. VERY friendly women who obviously take great pride in the breakfast service. Great location on the lake. Convenient for hiking and biking.

Stayed in April 2024

Laundry room smelled terribly.

Lovely old building with modern amenities, great onsen, lake view. Beds reasonably comfortable. Good, clear instructions on check in

Stayed in May 2024

3pm Check-ins and that the hotel bus service only runs from the station in the morning and afternoon!

The room had a great view of the lake and the Onsen had a great view of Mt Fuji. Both great factors for the hotel.

Stayed in April 2024

Could use a paint job in a few places.

The location was amazing. Waking up see Mount Fuji out our window was great. Lake Kawaguchi is a beautiful place to visit with so much to see. The hotel is lovely even though it is showing its age. The breakfast is wonderful and the ladies serving were very helpful.

Stayed in April 2024

Nothing

Amazing traditional hotel (roykan). Loved the japanese style room (bathroom looked recently renovated) overlloking the beautiful Kawaguchiko lake. Staff was friendly and helpful, they have free shuttle to the station (which is 15mins walking otherwise). Breakfast was very rich and tasty in a dining hall with a beautifull view. There was also a bar/game room with pool, fussball and other games for free.

Stayed in April 2024

The location was perfect

Stayed in April 2024

It is very old hotel

Location

Stayed in April 2024

The cottage we stayed at were old and dark.

Very good location looking to the lake with beautiful sakura trees.

Stayed in April 2024

Room was a bit dusty. Some Chinese guests were being very loud and taking naked pictures in the public bath/Onsen but that’s not something the hotel can control unless they have someone check in on the Onsen guests.

Convenient location. Beautiful lake right in front of the hotel. Room had all the basic amenities. Would stay again for a short stay. Had a nice view of my Fuji when I opened the window.

Stayed in April 2024

We were trying to enquire about the shuttle service from the train station via Booking.com site to contact the hotel but no-one picked up the calls. Tried several times. Ladies sauna didn't have a view of Mt Fuji, unlike the men's sauna. Everything closes early, so be prepared with food options or more importantly, transport option, if you are not close to the hotel. Not many taxis, so we had to wait for a long time for one to take us back to the hotel at night. There are always long queues at the taxi stand - so beware

The gentleman manager at the front desk was excellent. I think his name is Mr Amano. He assisted us in whatever query we had and any service we required. The guy who rode the shuttle van too was good. The kitchen staff ladies were so lovely and attentive. Our breakfasts were always so tasty and filling. We had the end room with a wondeful view of Mt Fuji. I would have liked the Tatami traditional rooms but too difficult for us older folks - especially at night if using the bathroom. The location is ideal. Close to restaurants near by and right across the lake. Stunning views from the hotel waiting area too.

Stayed in April 2024

Nothing

Food

Stayed in April 2024

Heater is not centralized, corridor area is freezing

Convenient location. I like their bath area where on a clear weather you got to see Mt fuji while relaxing

Stayed in March 2024

The lake view was amazing, it was clean + it had a free parking space :)

Stayed in March 2024

There was no shower / bathtub in the room. We had to use the public onsen for shower.

Amazing location. Old style but very clean and spacious.

Stayed in April 2024

My only minor complaint is it is a bit far away from super markets or restaurants. Not too far away, around 10 mins of walk, which can be problematic if it is raining.

It was a large room, traditional japanese style and amazing views. The hotel is right on the lake kawaguchiko, friendly staff and great facilities. We have really enjoyed staying here.

Stayed in April 2024

15-20 minutes from the train station. I arrived at 9pm with pretty much everything dead and no taxis around , so very unpleasant. Just one vendor machine in the top with few drinks. Bring your food there is nothing around opened after 9pm

Location with a great view to the lake Plenty of vibes during the day Staff are just amazing Shuttle in the morning to the station

Stayed in April 2024

I didn’t like the air conditioning or heating units, they seemed difficult to keep at a certain temperature. The facilities are outdated.

We stayed in the cottage behind the hotel. This was a great experience for our group of 7. The onsen was great. It was very close to the bus stop for the Mt Fuji pass. The staff was very nice and helpful.

Stayed in April 2024

A bit too old

Great location

Stayed in April 2024

Authenticity

Stayed in April 2024

Little old property!

Spacious rooms and lovely Japanese breakfast. Very helpful front desk staff. Spa/Onsen on top floor with lake view.

Stayed in March 2024

Beautiful hotel, large room, kind staff and impressive view to Mt. Fuji from the tattoo friendly onsen (but no tattoo's on your back allowed)

Stayed in April 2024

The property is ageing but in many ways it just added to its charm.

Huge room for Japanese standards with great view out over the Lake. Tatami style beds were very comfortable. Staff were excellent and provided high standards of customer service. The traditional Japanese breakfast was delicious and instagram worthy.

Stayed in April 2024

There are some areas that require some maintenance, like the movies room, and the piano in the 2nd floor hall.

The hotel is excellent. It has an old feeling (in a good way), and it is perfectly located just at one side of the lake. It is very calm, and I had the fortune to have a view to Mt Fuji from my window. Also, it has an observatory in the tower where you can take pictures from all around.

Stayed in March 2024