Hallway carpeting was old and worn. Bathroom had no electrical outlet.

A complete Japanese breakfast was a real treat, served at our table, not a buffet. Room window looked out on Mt. Fuji. Good location, on the Red-Line sight seeing bus route, stop 7, and not far from the train station.

Stayed in October 2023

They should renovate!

A very nice authentic feeling! great location and feels like a good taste of japan. The 24\7 roof-top available onsen is Awesome! Breakfast is an authentic Japanese one, is served v.nicely!!!

Stayed in September 2023

It’s needs some tlc

It’s charm and history

Stayed in October 2023

Like I said the hotel needs some updating, paint, carpets, etc. Also the upstairs bar area could be better.

Although the hotel needs some updating, our experience here was wonderful. Quiet, clean, good location, great breakfast, beautiful onsen. The staff was A-1! 2Next time we would stay longer

Stayed in September 2023

The facilities provided can be better, but it was a good stay.

The room was big, and I like the futon

Stayed in September 2023

a bit outdated, carpets are dirty and stained

Very good location, lake view, walking distance to the center

Stayed in September 2023

The hotel is a ryokan, allowing you to have a traditional Japanese experience. We had a lovely tatami room with a view of the lake, and finished our stay with a massive Japanese breakfast in the dining room. We didnt find time to use the public baths with the Fuji views. There is also an observatory room with a view of Fuji. The staff were helpful and super polite. The surrounds are so peacefully quiet. Our room here was probaby as big as 3 of our other hotel rooms combined!

Stayed in September 2023

Like other reviews said - very dated, could do with a big refurb. You can see it in the ancient stained communal corridor carpets. We didn't find our room to be dirty at all, though, and it was in a timeless Japanese traditional style. Onsen bath was small but also clean.

Staff are so nice! Upgraded us (for free) to a better room with a lake view. Helped me with printing off some forms I needed to complete for a very small charge. In the morning they provide a free shuttle bus to the station leaving every 30 mins until 10am. Location is right on the lake and 10-15 mins walk from the train station.

Stayed in September 2023

Nothing

Fantastic Location,welcoming & very helpfull staff.

Stayed in September 2023

The cleanliness of the hotel is a bit lacking

Hot spring view, you can directly see Mount Fuji

Stayed in September 2023

The hotel has SO much history and character. Very clean and the staff were excellent. The breakfast is AMAZING!!! It is an old hotel, and sadly a bit worn out, but still an amazing experience.

Stayed in June 2023

Loved the setting and views of the lake. It was very peaceful and the onsen was great especially with the view of Mt Fuji, which we walked and loved, definitely a must do from this place. The reception was warm and friendly and we had great assistance on places to visit. The breakfast was amazing. Another must do is rent a swan boat and paddle about the lake, where you will find the best view of Mt Fuji. It was great exercise and got us pumped for the walk up Fuji which was on the same day. The free after breakfast coffee service in the lobby was the best, with a superb brew served in white china coffee cups over looking the lake and beautiful garden.

Stayed in August 2023

Everything is very old and worn out. Most of the places are clean, but not so much, especially minding that Japan is a really clean place. The windows were extremely dirty, the ceiling had an old unrepaired leak. This place needs a full renovation. It is not what you expect for the price.

The hotel staff are very friendly and helpful people, they have a free shuttle to the station. Spacious room where you can have a nice dinner.

Stayed in August 2023

The weather was poor (to no fault of the hotel of course), which torpedoed our plans for an ascent to Mount Fuji. To our surprise, the toilet in our room did not have any of the fancy features that Japanese toilets usually have. The hotel is quite old and some of the facilities do show it.

Great location, perfectly located for those planning an ascent to Mount Fuji: walking distance from Kawaguchiko station and the bus to the Fuji Subaru Line 5th Station. Amazing views of Kawaguchiko lake and Mount Fuji (especially from the onsen and the rooftop observatory). To top it off, very friendly staff, good vibe in the hotel and a sumptuous yet reasonably priced breakfast. A touch of history as well, with period pictures and tableware from the notable visit of Emperor Hirohito back in 1957.

Stayed in August 2023

cleanliness can be improved.

Big room with nice view and the Breakfast and Onsen was fantastic.

Stayed in August 2023

There wasn’t much we didn’t enjoy. The showers were a bit small but we weren’t expecting the Ritz.

The location on the water is beautiful and the staff was very kind and helpful.

Stayed in August 2023

it was a little dusty but overall clean

it was an old style cottage and it was very big for the five of us. It felt like we were staying in a real japanese old house

Stayed in July 2023

The building was a bit old and tired looking. It was also so hot in the corridors and in the lounge where we had coffee. The AC in our room worked but was not very strong, although I didn't mind too much. However, the communal areas of the building were really warm.

Excellent view of Fuji and good location in Kawaguchiko. Staff were lovely and very accommodating and it was good to have a shuttle bus from the station. The breakfast was great.

Stayed in July 2023

The hotel is quiet old and tired but we felt well there and it wasn’t too much of a problem.

Old traditional hotel with beautiful views of Lake Kawaguchi and (from the Onsen on the top floor) a great view of Mount Fuji. We slept in a large traditional Japanese bedroom with tatami flooring. The area is nice and quiet, we could rent bicycles from a nearby store to visit the area before climbing Mount Fuji.

Stayed in August 2023

Pillows were slightly uncomfortable compared to what I am used to The walls are quite thin so you could clearly hear the other rooms chatting

The view from the property was amazing Perfect distance to all the activities Even though the interior is a bit dated, it is very well maintained and in great condition. Genuine retro hotel Great value for money Good sized room and bathroom

Stayed in August 2023

The view from our hotel was sensational of Lake Kawaguchiko. The hotel was old but spotless and the staff were wonderful. The breakfast was amazing - about 10 dishes!

Stayed in August 2023

The facility is a bit distant from the station and restaurants etc. This is not a problem for young folks who can walk, but a bit difficult for those with mobility challenges. Transportation by bus is available but not convenient.

The room was comfortable and clean and entirely adequate for our needs. The facility is a bit "aged" but well kept. The staff were pleasant and helpful. Overall impression was good. I would recommend this to other travelers not in need of extreme luxury.

Stayed in July 2023

It is a little ways out, so bring a snack and some instant coffee if you're an early riser!

This was one of the loveliest ryokans of our stay. It's older but comfortable, clean, and with a very nice staff. The breakfast itself is worth the stay. They have a shuttle, but the walk from the train station is not bad either. It's not very close to restaurants--a few minutes walk--so plan ahead. And be sure to check out the fantastic bar in town, OarBlue.

Stayed in June 2023

The bathroom and the hallways were a bit dated. I didn't mind because I was spending most of my time in my room, onsen, and outside the apt.

I enjoyed the hotel. It was right on the water and my room had a view over looking the lake. I enjoyed the onsen on the top floor. I was able to see Mt. Fuji from it and it was very relaxing. The staff were very nice and it was great they provided transportation to the bus station. I loved the room. It was very relaxing and traditional. The futon was very comfortable.

Stayed in July 2023

This is an old hotel and the western room is in need of an update. I enjoy historic properties so I was happy to stay here for the experience. The room and bathroom are small but the bed was comfortable. The Japanese rooms with lake views looked more spacious. The air conditioning was very good and so was the Wi-Fi.

All the members of the staff were very helpful. We were picked up at the bus station and returned there after our stay. The lobby is very pleasant with wonderful lake views and complimentary coffee in the morning. The Japanese breakfast was beautifully served and was the best we had in Japan. Wonderful service and again beautiful lake views from the dining area. The hotel is convenient to the town and it is nice to take the path around the lake which is convenient to the hotel. We were happy we chose this hotel because of the wonderful location and the nice courteous staff. Wi-Fi and Air Conditioning was great. We had a partial view of Mount Fuji from our window.

Stayed in August 2023