It was all very good.

Food was very good, staff were excellent and the private onsen was worth paying extra for.

Stayed in May 2024

We enjoyed every minute

This hotel is a 10 out of 10. The owners and staff are highly focused on looking after their guests and do it extremely well.

Stayed in April 2024

A bit close to main road

Beautiful outdoor onsen reached by funicular Lovely traditional dining room, excellent dinner and breakfast Excellent service

Stayed in April 2024

The overall experience was good. Taking a "cable car" to the outdoor Onsen was an experience. Having said that the Onsen facility is basic compared to some others that I have visited before.

Stayed in April 2024

There wasn’t anything I didn’t like

Breakfast was exceptional! The location is great! The staff attended to your every need. Even the owner personally came to thank her guest and provided entertainment. The front desk had English speaking personnel.

Stayed in March 2024

One thing that we found regrettable was the construction site right in front of the hotel. It is directly seen from the hotel room window and affects the view. But not a problem if you're not picky with that

We had a really unforgettable experience at Hotel Kazurabashi. We booked the room with a private indoor bath and were pleasantly surprised with how spacious and clean the room was. The service at the hotel was excellent as well. The service staff gave us a very detailed brief on meal timings and amenities around the hotel. During breakfast and dinner which were included in the booking, the food and service provided was amazing. The meals covered all the local Iya delights that we would otherwise have needed to travel around the area to discover. The onsen was amazing too, especially the outdoor one. Highly recommend this hotel!

Stayed in December 2023

Really great rooms. The atmosphere of the dining rooms was great. Soaking in the outdoor hot spring on a cold winter morning was a whole experience.

Stayed in December 2023

The dining area was very atmospheric. It was probably the best hotel dinner we've had in Japan. The service was excellent, and the hotel owner came out to sing a song during dinner, which was lovely. Also, the spa (onsen) was wonderful.

Stayed in November 2023

It is a hidden treasure, don’t be put off by older appearance of building. Gardens near onsen are amazing, it would be nice to have more plants at front of building. More information in English about the geology, natural environment of the area, and folktales would be a valuable addition.

The outdoor onsen, outdoor foot bath, and gardens around them were amazing. Hotel staff were very helpful and very friendly.

Stayed in December 2023

Could have provided separate towels for Onsen and bath.

The outdoor and indoor Onsens were great. Dinner and breakfast were sumptuous and delicious. The services provided by the staff were excellence.

Stayed in November 2023

Nothing in particular. The food was so-so, not as refined as other onsen hotels I've stayed in. The hotel is right by the road. So could hear the cars passing.

The room looked freshly renovated. Large western style bathroom with toilet separated. Staff were friendly and helpful.

Stayed in November 2023

Most Japanese hotels seem to use very flat pillows and this was no exception. Maybe an extra pillow can be provided for guests to stack them up if necessary. Perhaps they may wish to look into the main sink’s water supply (room 410) as the hot water was inconsistent and the water supply was also sputtering a little in the morning, though it didn’t really affect our washing up.

Japanese omotenashi is well embodied in this establishment; the owner of the hotel personally comes to greet guests during dinner with a traditional folk song and also attending to guests table by table and all staff were polite and helpful. Room was comfortable and all the baths were great, particular the outdoor bath available for all guests blasting a great view.

Stayed in November 2023

None

The open-air spa is situated atop a hill at the hotel. My sister and I took a small self-manual cable car to reach the spa. It was a fantastic experience that I had never encountered before, even though I have visited many ryokans. The owner of the ryokan was very welcoming and fluent in English. She sang a beautiful local folk song and placed a plaque with our family name in front of the dining room entrance, which made us feel special. My sister and her friends are already planning to come back to the spa in the next six months. I also plan to return when I have the time. There are trains from Tokushima that arrive at Oboke station, where you can take the ryokan's service bus. They even offer to pick you up from the station if you inform them of your arrival time. Alternatively, there is a bus from Tokushima station to Iya, or you can rent a car from JR Tokushima station. There are plenty of fun activities to do in the area all year round. However, I would highly recommend visiting from the end of October to mid-November, as it is the best time to experience the area's beauty. I would like to express my gratitude to Okami-san, the ryokan's owner, for making our stay so special.

Stayed in November 2023

This hotel located in the heart of Iya valley has amazing food, an attentive and kind staff and wonderful charm. Highly recommended.

Stayed in October 2023

No comment

Everything about it was amazing!

Stayed in October 2023

No comment.

The hotel was beautiful, the staff were amazing and friendly, the food was delicious and beautiful and the soaking was exquisite!

Stayed in October 2023

Everything is good

Stayed in October 2023

Very kind host, Yummy foods, and the restaurant was clean. We're happy the host shared with us a song and enjoyed the meal that they served. Happy to meet a guy from Hong Kong and he told us about the traditional foods of the area.

Stayed in September 2023

Nothing

From the moment we arrived everything was great. Somebody parked our car and the luggage was already taken to our room. The front staff was really nice and helpful. The rooms looked way better then on the photos. It was super spacious and had everything we needed. We booked a private onsen, the spa is not super big but the views are amazing! The diner was experimentally good and also here the staff was super friendly. The

Stayed in September 2023

Dinner could be made better. The price was a bit too high.

The outdoor hot spring, with the cable car to access, was really amazing.

Stayed in August 2023

Incredibly kind staff, lovely room and onsen.

Stayed in September 2023

All good. Property great .

Great staff. Fabulous outside onsen. Beautiful setting . Unique and authentic Japanese dining experience . And great staff again .

Stayed in August 2023

Nothing to dislike.

Brilliant, traditional style Ryokan with outdoor onsen with breathtaking views. You are taken to the onsen by a small cable car which adds to the unique experience.

Stayed in August 2023

Breakfast seemed a repetition of diner, but I’m no expert on Japanse food... We liked it though!

The private onsen was very special, also the cable cart added to the mysterie. You could really feel the mountains.

Stayed in August 2023