390-1520 Nagano, Matsumoto, Azumi 4170-4, Japan
#2 of 67 hotels in Matsumoto
Guests' ChoiceBased on 19 hotel reviews
9.5Cleanliness
9.7
Comfort
9.9
Location
9.2
Facilities
9.6
Staff
9.9
Value for money
9.2
Free WiFi
9.5
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Showing 1 – 19
Reviewed: 30 September 2023
Tan
SingaporeNothing. I hope to be back again!
We came here after a 2 days camping trip at kamikochi. It was such a relaxing and wonderful pampering experience. All the small touches and the friendly staff. Despite English being a second language, they tried their best to communicate their service and explain in detail as much as possible throughout our stay and during our meals. They are passionate about their service and it was a joy to experience their warm hospitality.
Stayed in September 2023
Reviewed: 17 April 2023
Zohar
IsraelEverything was super perfect. Highly recommended ♡
Stayed in April 2023
Reviewed: 11 April 2023
Michal
IsraelBeautiful place and a great experience. One of the staff members recommended a short trip to a frozen waterfall -Zengoronotaki falls - which was amazing
Stayed in April 2023
Reviewed: 8 April 2023
Ying
United KingdomAn exceptional ryokan - it incorporates both elegance and warmth. Amazing Japanese Kaiseki cuisine experience! Best ryokan meal experience I have ever had. Picturesque open onsen and available on private reservations too. Excellent staff - they are very thoughtful and helpful.
Stayed in April 2023
Reviewed: 12 December 2022
Helen
Hong KongThe service was a bit uneven. Some staffers were good, but we had a Nepalese server who did not speak English well and her explanations were confusing. She called after we returned to our room following dinner and asked us to go back to the front desk to pay on the spot. We have been to many ryokans and had never been asked to pay on the night before check out. When I asked her why, she could not answer and just put down the phone. That kind of behavior was below par for a ryokan in this price range. We felt that she needed more training before she could serve foreign guests independently.
The two meals provided were both excellent. the garden, the common areas and the onsen were all well maintained and picturesque.
Stayed in December 2022
Reviewed: 27 November 2022
Golfer006
SingaporeNIL
Wow, it is one of the best ryokan I have stayed in Japan. A very luxurious, boutique and romantic accommodation. However, what stood out was the service and hospitality of the staffs.
Stayed in October 2022
Reviewed: 20 April 2023
Ong
SingaporeLocation is right beside a huge car park. I'd expected it to be more secluded. However once inside it is quiet and very private. Staff don't speak much English.
Nice room, exceptional food
Stayed in April 2023
Reviewed: 20 December 2022
Leon
TaiwanHotel is located very close to bus terminal. However when snowing days , road is not easy to walk with a heavy luggage . In this case shuttle service to pick up is necessary. Since this hotel is far away from the main cities. Only one bus a day can be used for guests to travel . ( From Matsumoto city , arriving time is 13:01pm . It is no way for guests to check in until 15:00pm ! We arrived at 13:10pm, they didn't give us a cup of hot tea , it is not the standard way of a Japanese guest service . We didn't see their manager during our stay. The SOP of this hotel needs to be improved !
The chef and team are doing their best.
Stayed in December 2022
Reviewed: 12 December 2022
Eva
SingaporeThe variety of the meals could be improved. We only stayed 2 nights and both meals were similar, can't imagine staying longer. Was expecting private shower in the room since this is private onsen in room, perhaps this info could be clearer written in the ryokan description. There is nothing in the neighbourhood to walk or eat.
The meals were quite a spread, in private area as we are a family of 8 so that was quite nice. The private onsen in room was cozy, with plenty of towels offered.
Stayed in November 2022
Reviewed: 6 April 2024
Arpaporn
ThailandThere are no comments available for this review
Stayed in April 2024
Reviewed: 17 October 2023
Julieth
ColombiaThere are no comments available for this review
Stayed in September 2023
Reviewed: 10 October 2023
Yuhan
ChinaThere are no comments available for this review
Stayed in October 2023
Reviewed: 28 September 2023
Flax
IsraelThere are no comments available for this review
Stayed in September 2023
Reviewed: 24 April 2023
Monthon
ThailandThere are no comments available for this review
Stayed in April 2023
Reviewed: 19 April 2023
Theerved
ThailandThere are no comments available for this review
Stayed in April 2023
Reviewed: 8 April 2023
Larry
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 4 April 2023
Karawawattana
ThailandThere are no comments available for this review
Stayed in April 2023
Reviewed: 10 July 2023
Anonymous
AustraliaThere are no comments available for this review
Stayed in July 2023
Showing 1 – 19
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