The dinner was excellent, and we very much enjoyed the lounge. We loved the private onsen - although it took us a while to work out how to cool it down as it was boiling hot when we first got there!

Stayed in March 2024

Would have preferred more communication with guests during check-in, but it could be due to their limited command of English. For example, would have appreciate if the hotel told us the air-conditioning was available but we needed to request for it for them to change the setting. We slept without AC on the 1st night and it was so warm with minimal ventilation.

Room was spacious and clean. Amenities were well stocked and all inclusive, including all refreshments in the refrigerator. Service was great. Outdoor private onsen was relatively well-maintained and despite being right beside a forest, the open air balcony was clean. Breakfast and dinner are both included, the menu is extensive and delicious, especially the beef course.

Stayed in April 2024

Pest control

Exceptional service

Stayed in April 2024

N/A

The hotel was beautiful pictures does not do justice. The whole place is a relaxing getaway. The staff is incredible they are helpful and accommodating. We loved Kinnotake hotel and can’t wait to come back.

Stayed in April 2024

It was an amazing hotel, with great service all over, dining experience was perfect, the room was great, the service, etc…. Definitely will comeback if again in Japan 🇯🇵

Stayed in April 2024

It does not have common green areas

the yácatas experience is beautiful

Stayed in March 2024

More lights or brighter light next to the mirror and sink.

Great Service and good Food.

Stayed in March 2024

Nothing

Everything was perfect.

Stayed in April 2024

-

Gorgeous location, atmospheric property. The room was superb, and the Kaiseki dinner was wonderful.

Stayed in April 2024

I liked everything.

The property was located in a isolated spot surrounded by trees, especially bamboo. On the balcony you felt like you were in a tree house. It was a very special place.

Stayed in April 2024

While the food was beautifully presented, it's not going to be your most memorable. Everything was good but nothing was great except if you pay more for their Teppanyaki dinner. Which I dorecommend. Additionally, I should mention that you either shouldn't have a late night appetite because the food service at night is sparse and not what I'd call ideal late night choices for western palettes. But that's opinion but I'm just looking for a sando at night and not a lobster. The tubs can appear small. If you're expecting a big pool/sauna they didn't have that. It's just a private bath outside for each room. It's cozy for 2 but don't expect a lot of leg room if you're on the taller end.

Located slightly further away from the train station and on a covered mountain side, this was a great 2 day trip. While being further out from the train station might seem like a bad thing it was actually great to have that space and quiet. The staff was amazing and very patient with us. Could not give a higher score! The ambiance was also great for those seeking to unwind and unplug (no TVs). While not the best meals, there was at least good attempt with locally sourced ingredients and beautiful presentations. Lastly, when it comes to other things to do. Have a plan on activities or attractions you want to visit ahead of time. There isn't much nearby and the town center is relatively small. Yet, with good planning there's a convenient bus service as well as cab service (for a fee) which makes it generally fine to get around but don't expect to walk all over.

Stayed in March 2024

Lack of outside hot spring was disappointing, as was lack of a pool.

Very impressed by the attention to detail, the effort by the staff and the feeling that I would be cared for whatever my needs. The dinner and breakfast were fabulous, as was the level of service for those meals. The views from dinner and our room were just what I would have wanted.

Stayed in April 2024

The stay was amazing. The facilities were excellent. The staff went above and beyond at every moment. We got a teppan yaki add on for dinner and it was one of our best experiences in japan.

Stayed in March 2024

Our room was facing the outer road that we took to arrive at the property. We could hear and see the cars driving by as we were enjoying the onsen. Unfortunately, I felt this deterred from the experience as I wanted to feel totally immersed in the mountains.

This space is gorgeous. The rooms offer a lot of amenities from the private onsen, porch and outdoor shower to the stocked mini fridge and espresso. We loved the Japanese design and comfortable, down filled bedding. Dinner and breakfast go above and beyond. The omakase dinner was exceptional and exciting. We are adventurous and enjoyed every bite. We splurged on a sake tasting that made it extra special, despite getting a bit too tipsy! Everyone takes great care of you and give you kimonos to wear around the property.

Stayed in March 2024

Nothing - we hope to be back!

Absolutely stunning property with spacious rooms, relaxing view on bamboo groves and onset bath in the room. Breakfast and dinner was delicious, and if you have a chance to book teppanyaki then do it - it is so worth it! The staff was also the nicest we met during our travels in Japan, very nice but not overbearing. A 5-star experience! I was initially unsure about having the sink in the room but it is spacious and zoned enough to not bother.

Stayed in March 2024

Absolutely nothing.

The room was amazing with a private onsen. The room was large fully equipped with everything to make your stay perfect. We stayed for one day and night half board. Food presentation was second to none and was exquisitely presented.

Stayed in March 2024

We were not made aware that the Onsen was under renovation prior to arrival.

Food was exceptional. Stylish bar with great cocktails. Greatly enjoyed the patio and private bath.

Stayed in March 2024

The rooms were very large - it was a long walk around a counter to the bathroom.

It is very private and in a beautiful area, everything was very well maintained and clean.

Stayed in March 2024

It was excellent

Upscale amenities, great food, friendly staff. Good location.

Stayed in March 2024

Nothing!!! Everything was excellent.

The staff were so accommodating and helpful and spoke good English. Truly a gem in Hakone!! The onsen experience was superb. Thank you for making our stay memorable.

Stayed in February 2024

Nothing. Everything was perfect!

The property is pristine! The service we received was excellent. They made us feel extra special. The private onsen was amazing especially after a long day of sight seeing around Hakone which involves a lot of walking up hill and up stairs!

Stayed in February 2024

Dinner and Breakfast are tradition style and meet expectation. The onsen is veru quiet and relaxing. Public bathing area was closed during my visit. But, the personal hottub is just perfect. Adult only is super big plus for those need time to be themselves.

Stayed in November 2023

The hotel doesn't have many central amenities / facilities. There was no resort Onsen, gym, etc. (although the hotel indicated that they were in the process of building one). It was also a bit difficult to reach - we had to take the bus (with a lot of luggage) from Odawara station to reach the hotel. There is nothing within walking distance - if you want to leave the resort you need to reserve a taxi in advance or try to figure out the timetable to get picked up by public bus. The hotel rates were also a bit pricey / not the best value. You may be able to get more "bang" for your buck elsewhere.

Rooms were very clean and we loved the private onsen on our balcony. The staff were incredibly welcoming and helpful; they assisted us in booking everything from taxis to private Onsen experiences at other resorts. The Kaiseki meals were amazing and we loved the free drinks / refreshments section (and the ability to roam the hotel in the Yakutas that the hotel provided). The complimentary wine, tea, snacks, refreshments etc. that were provided in each room was a very nice touch. The hotel was very quiet, all of our needs were attended to, and it was just what we needed after the craziness of Tokyo.

Stayed in January 2024

Little bit of a language barrier here and there but everything worked out well. Just took a little extra effort to understand each other.

The room and private onsen were beautiful. The staff were also wonderful.

Stayed in December 2023