Room are clean, but may need renovation

Staff speak good English and are very helpful. Their service is still as good as before, which they are as good as other top grade hotels in Japan. The reasons why it is not expensive is I guess the rooms need renovation.

Stayed in May 2024

Opening hours of the Onsen and Gym, very limited. Room cleaning could also be better.

Excellent facilities although everything is charged extra. Shuttle bus every 20mins is very convenient. Room size is big for Japan standards.

Stayed in May 2024

very nice wonderful breakfast at top floor great food and view 7 11 on site big rooms

Stayed in May 2024

Too expensive additional cost to access facilities, swimming pool, bath, rooftop bar…

Great connection to the center through a free shuttle scheduled every 20 min. Convenient store inside the lobby.

Stayed in May 2024

Amazing view from the room, great breakfast.

Stayed in March 2024

no

clean and large roomwith see view. close to station

Stayed in April 2024

Just the room is a bit old-fashioned.

Great hotel. Clean room. Humidifier available. Many AC and USB chargers in the room. Convenient free shuttle bus service from the main train station - we use it everyday! Very convenient. Great service. Punctual. Breakfast is great. Variety of restaurants to choose from (may depend on availability). Buffet breakfast offers variety of foods including Japanese, Western, also drinks.

Stayed in April 2024

1. Very limited choices of fresh fruits for breakfast. 2. In terms of location, the area is quiet and we drove there by car from KIX airport in the late afternoon. Traffic was bad as it was rush hour and part of the freeway was closed due to maintenance. In the end, it took us much longer to get there.

1. We booked 2 twin rooms with balcony in the south wing - We all felt very comfortable with the door of the balcony open. We did not even need air conditioner at all. The view from the room is great! 2. We all enjoyed the breakfast buffet - great ocean view on 30th floor in the main building and the food was tasty and exquisite 3. We had our dinner in the hotel's Chinese restaurant on 28th floor. It was a peaceful environment though the taste of the food could have been slightly improved. 4. Bathroom, toilet are big and clean. Bed is comfortable. 5. Great value of money. 6. Lots of car park spaces on sites. We paid 800 yen car park fees for overnight stay.

Stayed in April 2024

Can't think of any

Free shuttle to town and it is about 15 minutes away

Stayed in April 2024

Everything was perfect.

This is an exceptional hotel that makes discovering Kobe and the region very comfortable. There is a free shuttle bus from the Shinkansen station and also from the city center. The prices are affordable, breakfast on the 30th floor is a must. Definitely recommended.

Stayed in April 2024

Wonderful hotel at very reasonable prices for the quality. Thoroughly enjoyed my stay. Bit out of town, but the free shuttle bus more than makes up for it.

Stayed in March 2024

In our room the shower head had poor water pressure. Poor sound insulation, we couldn’t sleep from laughter and loud conversations in the next room.

Convenient hotel location, delicious breakfast

Stayed in March 2024

It’s a little bit far out from the main part of Kobe however really close to the herb garden and cable car

Really large rooms with a lot of space.

Stayed in April 2024

Great hotel at an excellent rate.

Stayed in April 2024

Liked the shuttle bus service

Stayed in April 2024

When checked in they said that I booked a different room with twin bed but my confirmation from booking.com is exactly the one I described and I showed them this and they said they upgraded me bigger room however my room was exactly same as the one I booked in booking.com

Large and spacious rooms

Stayed in April 2024

Location wise abit not convenient if you want to go into kobe town

Excellent hotel with friendly and helpful staff.

Stayed in April 2024

Bed wasn't very comfortable. Could hear people walking in the room above. Why don't hotels have proper soundproofing?

Location and view.

Stayed in April 2024

All the facilities like the gym, spa, laundry had extra cost, and it was very expensive. It was something like $5 to wash a pair of trousers and over $20 to use the gym. Never seen this at any hotels before.

The lobby area was great and staff were friendly.

Stayed in April 2024

Location but its okay they provide shuttle

Room our clean & theres a shuttle bus going to the main station

Stayed in April 2024

Hotel is a bit old and we couldn't pick up a good seat for our breakfast.

The breakfast buffet is very good and room is big.

Stayed in March 2024

At the lobby, we couldn't drink and eat. I understand not to stay there too long, and better to use the cafe when it is open, but when it closes, maybe it can be accepted to drink in the lobby?

The restaurants were super great. We enjoyed the Soco and Sushi shop very much. The staff were very kind and it was delicious! The bed was a bit hard but good. The shuttle bus was convenient to go to Sannomiya, but it takes more time than the train, I prefer to use the trains.

Stayed in March 2024

Beds were a little hard for my liking.

Fantastic location, short train ride into the city. Everything is at your fingertips

Stayed in April 2024

Spacious room with a great view. Shuttle bus to the stations every 20 minutes. Helpful staff.

Stayed in March 2024