The futon mats I wish were a little thicker for more comfort and only two washing machine so it was hard to find one open.

Staff was very friendly. We loved the private bath in the room and rooftop footpath was nice to look at all the views of Mt Fuji. The room was laid out nicely.

Stayed in May 2024

Outdoor onsen could be better.

In room kaiseki meal was excellent

Stayed in May 2024

Everything was great; this ryokan is phenomenal. Exceptional service, food, location, and facilities. We will make it a point to come back. Half-board with food included is well worth it.

Stayed in May 2024

The only negative was they had a wine dispenser in the hotel but provided plastic glasses for it so we chose not to use it. If you order from the menu they bring you a proper glass.

The hotel is located on the lake with great views of Mt Fuji and a short walk to the station. Facilities where fantastic.

Stayed in May 2024

It was located in such a difficult to reach place, we struggled with bus rides.I don't think that the amenities and the whole design of the room and the fact that they didn't renovate them for years it worth a big amount of money.It was a traditional ryocan, nothing else.

Unique ryocan style rooms.Good breakfast with many options.

Stayed in May 2024

Honestly nothing. Only thing of note was that the style of the room and building was on the older side, but everything was in good condition and spotless. The HVAC in the room was a little interesting, but worked fine.

Absolutely loved our stay. We booked a room with a lake view and private tub, but the public onsen has amazing views of Mt. Fuji and plenty of spa facilities to enjoy. Dinner in the room was incredible and our dinner staff was so friendly. Breakfast buffet was also one of the best I've ever had. Staff was accommodating with holding onto our luggage before checkin and after checkout so we could explore the area. Considering our experience and the included meals, I'd consider what we paid great value. We treated ourselves to this relaxing ryokan day after 4 long days exploring Tokyo, and it was totally worth it. We left feeling refreshed and relaxed.

Stayed in May 2024

The beds a little itch to the skin, not sure if there are bed bugs or clean sufficiently. Found tiny bug on the tatami floor but not a big issue. Its the bed and seat cushions that need to be ensure clean well.. There are only few restaurants around hotel. Lawson convenience shop is helpful for grabbing quick bite. Halal Indian restaurant around the corner.

The lunch/ dinner are awesome.. sumptuous meals. Great shuttle bus service to and from Kawaguchiko station. Hotel pickups at platform 10. The hotel faces the beautiful serene kawaguchiko lake and has good view of mount Fuji at rooftop.

Stayed in May 2024

Reception guy told us that there is no taxi early in the morning to Chureito padoga but that was not true. We booked it after all. I guess he just didn’t want to have stress (mendoksai).

We booked the best and the most expensive room with a Fuji view and an outside onsen bath. We had a breakfast and kaiseki dinner. Kaiseki dinner was just perfect and we loved it. I tried many times kaiseki nun Japan but that one was just exceptional. The room was luxury and onsen was great: the public one and our private. Roof top bath was so cute. Nice little shop and free of charge coffee even after check out. Room service so polite and helpful. Free of charge pick up and drop off to the station is also very helpful.

Stayed in May 2024

Loved the room and the spa, very clean and well kept. Would love to come back again in the future.

Stayed in April 2024

A little bit pricey

The onsen, the friendly and helpful staffs.

Stayed in May 2024

The grape sake that came with the dinner was very delicious

Stayed in May 2024

Everything was fantastic

It's a must-do when visiting mount Fuji ! The hotel, the TEAM, the room with Lake view, the food - dinner was WOW and breakfast so so good, atmosphere - everybody taking care of us with so much pleasure - this is real Japan to experience ! Make sure to book private onsen at check-in - view of Fuji is lovely, if you're lucky with weather during your stay !

Stayed in May 2024

need more smoking space & ashtray in hotel area.

Kaiseki dinner was very delicious! And served on time. Private bath also very clean and comfortable. Public bath onsen really big and has very nice view of mt. fuji. Great service to have pick up shuttle from hotel to kawaguchiko terminal. Definetly will come back.

Stayed in May 2024

The Japanese matress was not thick enough for a comfortable sleep. We had a better floor matress experience in a previous property.

Good choice for brekfast and excellent inroom dinner.

Stayed in May 2024

Nothing

Everything, large room, beautiful dinner and buffet breakfast, kind staff, complimentary shuttle from train station to hotel, onsen, location in front of lake!

Stayed in May 2024

Best breakfast buffet ever

Stayed in May 2024

Onsen and the room was alright but way overpriced even for Japan. 600 euros per night booked 2 months in advance, I would expect a different kind of building, room and amenities

Spacious clean room

Stayed in May 2024

Dinner was really good— such a wide variety of dishes and experiences. The staff was very helpful in setting everything up and answering questions. The dessert was beautiful and excellent.

Stayed in May 2024

Nothing!

Everything! Room, staff, food, view, location, onsen

Stayed in May 2024

When our lovely hostess was collecting dishes after the dinner, she was pointing at each piece of food that was not yet eaten and was trying to prompt us to eat it, despite our statement, that we are finished. Dinner was such a big portion (after which was dessert!) that it was impossible to eat everything and hearing "this is very tasty, please try it" a couple of times after we said that we're finished was not necessary at all and made us feel like we are visiting our grandmother that always forces more and more food into us.

Where to begin. Never in my life I had an honour and pleasure of staying in such an exceptional hotel. From the moment of arrival to, sadly, leaving it, we were charmed by the quality of everything, including the staff. Our room was spacious, with the most beatiful lake view. Food - both breakfast buffet and dinner served in our room - was out of this world. The variety of products, the quality, freshness - outstanding. And the onsen itself... Public or private, all clean, cosy, remained in traditional style, but with many modern upgrades that faciliates the stay. We fell in love with this hotel and if ever we visit Kawaguchiko again, I'm sure we'll go back to Konanso.

Stayed in May 2024

N/A

Fantastic holiday, beautiful hotel and staff were amazing with us. Particularly the member of staff that helped us with our room, Etsuko, she was fantastic. They were super accommodating around our dietary requirements as well which made the stay that much better.

Stayed in May 2024

Pricey, but expected for the dates we stayed

Private onsen had a view of Fuji, staff were lovely, the dinner was a great experience, the rooms were very spacious.

Stayed in April 2024

* WIFI is very slow or does not work from time to time. * Not enough power points in the room to charge phones and others

Big public bath! Awesome!! Room is very comfortable with good lake view! Good Breakfast with a lot of options and nice presentations!

Stayed in April 2024

Amazing stay and a fantastic service throughout our stay. The hotel staff was so polite and attentive and it was lovely to spend time in our room with the amazing view over the lake. The onsen was beautiful, well maintained and witj a superb view over Mt Fuji. Great amenities provided and a good breakfast spread with several options. Would come back and absolutely recommend to anyone in the area

Stayed in May 2024