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  5. Reviews of Kur and Hotel Suruga

Reviews of Kur and Hotel Suruga 3 stars

424-0203 Shizuoka, Shizuoka, Shimizu-ku Okitsu Azuma-cho 1234, Japan

#24 of 54 hotels in Shizuoka

Guests' Choice

Review score

Based on 44 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.0

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 2 April 2024

    9.0
    Hotel Suruga provides a wonderful spa experience of hot spring baths and saunas where you can spend
    • Leisure trip
    • Solo traveller
    • Single Room with Shared Bathroom and Sea View - Non-Smoking
    • Stayed 1 night

    The room was too hot/fan too loud.

    The view was great and the food a wide variety=great!

    Stayed in March 2024

  • Reviewed: 4 August 2023

    9.0
    awosome for baby.
    • Leisure trip
    • Family with young children
    • Twin Room with Shared Bathroom - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    breakfast is not good. especially juice is not tasty.

    we stayed with my kids(2years and 6month). This hotel has big baby bath for diaper baby. it's really nice. and dressing room has 2 baby bed. so we can enjoy Onsen time with children. my kid enjoyed pool too.

    Stayed in August 2023

  • Reviewed: 16 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom and Sea View - Non-Smoking
    • Stayed 1 night

    Men onsens and outside baths are way worst compared to Women ones. Very crowdy, even during the weekdays.

    Very good food in the local restaurants which are open until late; very good staff; very clean.

    Stayed in May 2023

  • Reviewed: 18 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Japanese-Style Quadruple Room with Shared Bathroom and Sea View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff didn't speaker english that it problem about communication

    Onsen and room size

    Stayed in April 2023

  • Reviewed: 23 December 2022

    9.0
    clean, value for money, foreigner friendly staff. amazing onsen. will visit again
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    onsen is really good

    Stayed in December 2022

  • Reviewed: 13 December 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Japanese-Style Triple Room with Shared Bathroom - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    room was quite small since it was futon bed so it was difficult for elder to stay

    Big onsen with many types of spring water and sauna rooms

    Stayed in November 2022

  • Reviewed: 29 January 2022

    7.0
    good
    • Leisure trip
    • Couple
    • Single Room with Shared Bathroom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    bed mattress

    location and facilities

    Stayed in January 2022

  • Reviewed: 8 April 2024

    10
    Love it. And will come back
    • Leisure trip
    • Family with young children
    • Twin Room with Shared Bathroom and Sea View - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Very local. Nice breakfast. Nice and big onsen facilities. Good variety of restaurants. Nice view. Service minded staffs. Even though they don’t speak English but they try using application to serve their best. Excellent system and process to serve lots of guests.

    Stayed in March 2024

  • Reviewed: 29 November 2023

    4.0
    Just okay.
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom and Sea View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No in room shower facilities, bed was hard and air conditioner was ineffective. Nice facilities but overcrowded.

    Spacious bathing area, and felt like time travel back to Showa days!

    Stayed in November 2023

  • Reviewed: 5 October 2023

    1.0
    Worst stay we had in entire Japan!
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    First of all, the hotel is about 1.2kms walk from the nearest train station. We arrived tired from carrying our luggage and just wanted to go to the room and take a shower. We were promptly told, ( via google translate, given that the staff did not speak English ) that no guests with tattoos were allowed in the public baths. We said no problem because we wanted to go to the room and take a shower and we asked if our room had a bath. The staff told us that our reservation was with a shared bath so we asked for a room with a bath and that we did not mind paying extra for the bath in the room. The staff agreed and charged us extra, to later find out when we arrived in the room that the room had just a toilet seat! not a bath! worst of all, me and my partner have visible tattoos and the staff said that that we were strictly forbidden to walk in any common areas in the hotel if any tattoo was showing. That means, our stay was inside a room, where the sheets, the walls and the shades had visible stains, the air conditioner had probably never been cleaned and was full of dust and grind, the tv cables were stripped and could easily cause electrocution. We did not even had a good night sleep given that the bed was very soft and we could hear every single car passing on the freeway ( the hotel is right next to one ). We advise all future guests to just take a good look around in the reception area, because if you just look up, you can clearly see just how filthy the hotel is and the care and attention they give to their guests and commodities.

    The mountain view.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Room with Tatami Area and Shared Bathroom with Sea View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The air conditioning throughout the building and especially in our room was very poor, whole building smelled like smoke, massage chairs were very worn

    Public bath was very nice

    Stayed in September 2023

  • Reviewed: 8 August 2023

    6.0
    The location is good and the onsen are great.
    • Leisure trip
    • Family with young children
    • Double Room with Shared Bathroom - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was not good.

    Stayed in August 2023

  • Reviewed: 29 July 2023

    10
    Such a divine holiday.
    • Leisure trip
    • Family with young children
    • Twin Room with Shared Bathroom - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were hair and dust on the bed side table when we first came into the room.

    The hot springs were awesome.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    3.0
    cigarette tar smell, stink
    • Leisure trip
    • Family with young children
    • Single Room with Shared Bathroom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Non-smoking room but smells of smoke. Very hard for a rhinitis sufferer.

    Izakaya is nice. Good and friendly staffs. Good place to drink beer.

    Stayed in July 2023

  • Reviewed: 2 July 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Twin Room with Shared Bathroom - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t take a walk on beach

    Shuttle bus service from JR station, nice gift shop, various restaurants and spas

    Stayed in June 2023

  • Reviewed: 26 April 2023

    2.0
    Very stressful
    • Leisure trip
    • Solo traveller
    • Single Room with Shared Bathroom and Sea View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't felt well there. The Hotel is next to a very crowded highway. The bicycle parking was very unsecure. For "safe" bicycle parking I had to pay additional fee.

    The Onsen was really good.

    Stayed in April 2023

  • Reviewed: 14 April 2023

    6.0
    Not a hot spring resort
    • Leisure trip
    • People with friends
    • Double Room with Shared Bathroom - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was more of a bath house spa than a hot spring resort.

    The staff were friendly and helpful.

    Stayed in April 2023

  • Reviewed: 14 December 2022

    1.0
    Abhorrent
    • Leisure trip
    • Solo traveller
    • Single Room with Shared Bathroom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    To get in their room, you have to speak Japanese. If not, they'll just turn you away even you're trying to check-in at night, risking no place to sleep. Terrible This asset shouldn't be listed for international travellers on Booking.com

    None

    Stayed in December 2022

  • Reviewed: 15 September 2022

    10
    Relaxing and fun experience.
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The carpet at the entrance lobby was a little dingy as I assume it’s pretty old and many people walk on it. But over all the hotel was nice.

    The hotel has everything, indoor pool, onsen, restaurants, everything. It was super convenient. The staff is super nice and they even have rental swim suits as I did not have one on hand for the pool.

    Stayed in August 2022

  • Reviewed: 7 May 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Japanese-Style Triple Room with Shared Bathroom - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    hot spring.. Onsen is Good

    Stayed in May 2022

  • Reviewed: 2 October 2021

    4.0
    Lots of baths, but hotel itself is not great.
    • Leisure trip
    • Family with young children
    • Japanese-Style Quadruple Room with Shared Bathroom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was small and cold despite turning off the air conditioner. The hotel is close to the main road so there is some car noise.

    There are lots of different hot spring baths.

    Stayed in October 2021

  • Reviewed: 25 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room with Shared Bathroom - Non Smoking
    • Stayed 1 night

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 20 January 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Japanese-Style Quadruple Room with Shared Bathroom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 22 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room with Tatami Area and Shared Bathroom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

Showing 1 – 25

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