The night lighting a bit too dim.

A very traditional Ryokan with best services and great onsen facilities. The dinner was excellent! We booked a room with loft n private bath, the bed was so comfortable. We enjoyed all outdoor onsen and had a relex stay. A bit pricy but worth the money. One of the best Ryokan!

Stayed in March 2023

Ryokan didn't ask about keiseki dinner before arrive. It's contain beef that I cannot eat beef and can't change other meat.

Beautiful Outdoor natural onsen.

Stayed in February 2023

Cons: 1. need to go past a rather steep slope to the Tanoharu river 2. towels provided were a tad too thin and small-sized

PROS: 1. picturesque atmosphere 2. clean and spacious Japanese room “SHION” with en-suite bathroom and a foot bath 4. polite and friendly staff 4. good food 5. close to the tourist information centre

Stayed in February 2023

The room was a little bit cold

The food was amazing! I loved every moment there. I already miss there It was worth the price!

Stayed in February 2023

Room was a bit dim but we were not that bothered.

We felt like pampered guests! Check in was unique with welcome drink & snack. Onsen was just great! We were picked up by hotel car when we arrived.

Stayed in February 2023

A public hot spring is also provided indoors, but there is no private bathroom or private open-air bath in the room.

There are 5 private hot spring baths and 2 public open-air baths separated by men and women. A place where you can enjoy a hot spring like a hot spring.

Stayed in January 2023

No shower place and towels were offered in private / public bath.

Definitely a wonderful experience! The staffs were all kind and helpful, the decoration of the ryokan was traditional and stunning, and most important of all, I really enjoyed the different kinds of Onsens (both public and private) they offered.

Stayed in January 2023

Everything was great.

One of the best places I have ever stayed. The design of everything is beautiful and traditional. The staff was extremely helpful and spoke perfect English. They provided the token we needed to onsen-hop around Kurokawa and held our bags until check-in time. Dinner was a multi-course affair and everything was expertly made and displayed beautifully. The service was phenomenal. There are several onsen options at the hotel, all are great. Everything was clean and well-stocked. They also arranged for a car to drive us to the bus station when we checked out which was very convenient.

Stayed in December 2022

Room was a little cold and has a short blanket.They served cold food even though with the fried one.

Amazing hot spring hotel with 5 family baths and open bath.It was very clean and has kind steps with great atmosphere.

Stayed in December 2022

This place is amazing! Definitely will have to come back again. It felt like I was staying at a museum. I love the aesthetic. The hot springs were great and the food was delicious!

Stayed in August 2022

They are constantly improving. It’s wonderful.

The building is traditional Japanese construction. The moss gardens are very beautiful. Amazing. Very clean building and rooms. Highly Recommend this hotel.

Stayed in October 2021

The service provided by this hotel is extremely unsatisfactory. This is not acceptable by any organisation that claims to be part of the hospitality industry, let alone one that presents itself as a higher end luxury resort. We set out the various upsetting incidents we experienced as follows: 1. Our group arrived at the hotel and received some welcome snacks and drinks at the waiting area in the lobby. All of us were exhausted as we had just endured a long bus ride up the mountains to reach the resort, and wished to spend more time resting before settling into our rooms. With this in mind, we asked the hotel staff if we could: (1) have a knife so that we could enjoy some of the fresh fruits that we had purchased earlier in the day; and (2) have some more hot tea to combat the chilly weather. Unfortunately, both our requests were denied. The staff informed us that the waiting area we were seated in was a public space for all the hotel's guests, and we, therefore, should not be having our own food there. Instead, they would give us a knife for us to slice the fruits in our own rooms. They also said that if we wanted tea, we could simply get it from the coffee room within the premises. I do not understand why they are not even willing to accommodate these simple requests of allowing us to have fruit at the waiting area and pouring each of us another small cup of tea. We had already gotten off to a disappointing start before even checking in. 2. After checking in, I discovered that I was given a room with a loft bed. I found this arrangement to be very inconvenient for my wife and I, who are both in our 50s and can not climb up and down the sleeping area as easily as others. The loft area also has a horizontal beam at the exit that is awkwardly placed and caused us to keep hitting our heads every time we wished to enter! Therefore, we asked the staff if we could move the futons/beds down from the loft so that we could sleep on the first level instead.

The onsen bath was very comfortable.

Stayed in May 2023

None.

Welcome drink and sweet snack at arrival made us feel so great already. Outdoor fireplace in their mossy garden was such a lovely sight to see. Our family size room was nice and cozy, filled with the aroma of roasted tea leaf. Dinner and breakfast was fantastic.

Stayed in September 2023

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in December 2023