Magical first time Ryokan experience. Staff was very friendly showcasing excellent customer service and the onsen amenities were great.

Stayed in March 2024

All fantastic!

Amazing service and location

Stayed in February 2024

Onsen, food was excellent, facilities were immaculate. Nice and secreted away, quiet and relaxing.

Stayed in January 2024

The dining rooms while private, you can actually hear people from other rooms talking.

Meals were wonderful, property was relaxing and well maintained. Staff were friendly. Onsens and the gardens were beautiful

Stayed in December 2023

Quite remote, not much to do there- but you go there to be there- so perfect to enjoy the onsen and food and relax

Exceptional experience regarding facilities, staff and food! Hard to top!

Stayed in November 2023

Nothing really, it was all great, but if you’re not used to Japanese food the the dinner and breakfast might be challenging, it was fabulous and looked amazing but some of it might not be to everyone’s taste, but a great experience.

The room was great, like a suite, private Onsen overlooking the garden. The free tea, coffee and ice cream in the communal area was a nice touch. Personal service was excellent

Stayed in November 2023

It's a bit pricey but it's as expected for a luxury ryokan. Plus it's worth it! I wish I could stay for an entire week!

This was such a fantastic experience! Everything was great. The room, the onsen, the food, the service, everything!

Stayed in November 2023

Hands down the best hotel or resort experience I’ve ever had. Excellent food, incredible room, and amazing staff. Book it, you won’t be disappointed.

Stayed in November 2023

Gorgeous place, amazing staff. Perfect.

Stayed in October 2023

The location is in the mountains of Kameoka. The hotel have a pick service at the nearst JR train station which was super convinent. You only have to pay for a small car fee. We were warmly welcomed by the staff and had a small tea and dessert ceremony while getting information about the place, choose dinner/breakfast time, yukatas and massage/privat baths if needed. Our room was huge and felt peaceful and quiet. My partner had tattoos, which is not welcomed in public baths, but the staff told us to cover it up and it would be fine! They gave us some covers for that! Otherwise we did book a ryokan with a private bath! If that’s not possible you can book a private one to share with your love ones which was surprinsingly affordable. The public baths were nice, clean and filled with facilities like towels, shampoo, lotions, hairdryer etc. After a bath you can grab a cold yoghurt drink and make a tea/coffee in the lounge AND enjoy their homemade ice creams! Everything free of charge. I would recommend to stat here for two nights! Then you’ll get more time to enjoy your ryokan. The dinner was also amazing! This place was such a memorable experience for my partner and I, and we definetly want to go back sometime!

Stayed in August 2023

It would have been nice if there were places to walk in the forests surrounding the hotel.

- Beautiful, peaceful and private location in the mountains near Kyoto including a lovely zen style garden. - Very spacious and luxurious room that felt like an apartment, elegantly furnished in traditional Japanese style with an onsen on a private balcony. - We enjoyed using the rotenburo (outdoor onsen) in a lovely location in the woods. It is definitely worth booking for a private session. My partner also enjoyed a massage at the spa. - Excellent traditional Japanese food, very good quality and beautifully presented in a private dining room. - Very good service from the staff, both in responding to our requests before we arrived and during our stay. - The staff suggested that we look out for fireflies in the gardens. We were fortunate enough to see a magical display from our balcony in the evening!

Stayed in June 2023

Our room was very comfortable, the staff were exceptionally helpful and attentive. The food was delicious. We felt thoroughly spoilt during our stay.

Stayed in July 2023

I truly can't think of anything.

Each meal was delicious and elegant. The onsen was by far the best one of our 2 week trip. The room was spacious and staff were incredibly accommodating, going out of there way to congratulate us on our engagement. They even gave us a framed photo to commemorate our engagement! Our stay here was certainly the highlight of our journey!

Stayed in May 2023

Absolutely beautiful place with outstanding staff, forest setting full of birdsong and the sound of running water. Food was amazing. Enjoyed an excellent massage, and the private bath. A highlight of my trip to Japan.

Stayed in June 2023

Nothing.

Everything.

Stayed in May 2023

There was nothing I didnt like

The attention to detail, the tranquility

Stayed in May 2023

Our entire stay was beautiful from beginning to end. My partner and I travelled across Japan for around two weeks, and this might have been our favourite place to stay. The location, the staff, the room and the meals were exceptional. My favourite part were the facilities and the kindness of the staff. I have never felt so welcome as a customer and as a guest! Every course of our evening meal was visually stunning and delicious!

Stayed in March 2023

Nothing to comment. The property was great.

The room was beautiful and clean. Staff was welcoming and very helpful. We booked a private onsen and massage which was a great experience and very relaxing. Will definitely come back again!

Stayed in April 2023

Nothing

Very good food, the room was big and the outdoor bathtub was very nice. The local sweets offered in the room was delicious.

Stayed in April 2023

Everything! I splurged and got the suite and this is easily the highlight of my trip. Will definitely come back again.

Stayed in April 2023

We loved the kaiseki (both dinner and breakfast). Everything was wonderfully presented and tasted delicious. The facilities were beautiful and clean. There isn’t much to do around the ryoukan but there was enough to do in it for one night stay

Stayed in March 2023

- Open-air onsen on the balcony was AMAZING and the view was serene - Staff were incredibly attentive, accommodating, welcoming and hospitable; perfect service! - Dinner and Breakfast was beautiful and delicious; highlighting traditional Japanese Cuisine - Our Japanese Tatami room was beautiful, clean and spacious

Stayed in March 2023

This was an exceptional stay. I've always had the dream to stay at a ryokan with my own private onsen attached. The Suisen has blown all my expectations out the water. The Ryokan is incredibly beautiful and the staff is wonderful and helps wherever they can. You get your own separate dining room in the restaurant and are served Japanese food of the highest quality. I stayed two nights and got served Kaiseki the first night and Sukiyaki the second. Breakfast was traditionally Japanese both mornings. My room was spotless and beautiful. Free drinks were provided, both alcoholic and non-alcoholic. Having a private wooden onsen on the balcony was wonderful and I enjoyed both evenings, relaxing in the onsen while sipping on Nihonshu and enjoying the beautiful garden below. There is also a private onsen outdoors, which can be booked for a fee for a certain amount of time and also gender separated onsen, that can be used by everyone, located on the ground floor. Free milk is provided outside the onsen and you also have access to free ice cream and hot drinks at any point in the lobby. You are provided with a Yukata on arrival, which you can wear inside your room, to dinner and while walking around the ryokan. The location is in the middle of nowhere in the beautiful nature of Kyoto prefecture. The staff contacts you before arrival and asks you, when you want to be picked up from Kameoka station via their shuttle service. I would suggest picking an early timeslot, so you are able to spend as much time at the Suisen as you can. I took a long walk on my second day around the area and enjoyed the peace and tranquility of the area. If you are looking to escape the hectic life of the Japanese cities or want to wind down after several weeks of sightseeing, look no further than the Suisen.

Stayed in March 2023

Facilities and especially the private onsen were great. The staff were always on hand, extremely helpful and friendly. The room was really nice and well equipped and the food was excellent

Stayed in March 2023