600-8357 Kyoto, Kyoto, Shimogyo-ku Kakimotocho 590-16 , Japan
#33 of 633 hotels in Kyoto
Guests' ChoiceBased on 496 hotel reviews
9.4Cleanliness
9.7
Comfort
9.6
Location
8.7
Facilities
9.5
Staff
9.9
Value for money
9.3
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 May 2024
Rosecler
AustraliaEverything was so good, we definitely loved our time there. The staff was super friendly, amazing breakfast, everything so clean, organised and beautiful. Was a really nice experience and we loved our gift to enjoy the hot springs ❤️
Stayed in May 2024
Reviewed: 17 May 2024
Juan
GermanyAccommodation is simple, but it is expected
The staff, the ryokan, the onsen (allows people with tattoos :)), the whole experience
Stayed in May 2024
Reviewed: 16 May 2024
Gary
CanadaBathroom was very small but manageable
Staff were outstanding
Stayed in May 2024
Reviewed: 16 May 2024
Andre
SwitzerlandLovely and modern-interpeted Ryokan, with a public onsen just across the street. The team is very helpful and nice, we were greeted with a tea & Japanese sweets. Finally, it's worth to mention the small but very nice Japanese garden in the backyard
Stayed in May 2024
Reviewed: 14 May 2024
James
New ZealandThe staff are very friendly and helpful. They make great recommendations on things to do and see in kyoto. The free breakfast was nice and the added access to the neighboring onsen is great value. Definitely a relaxing place to come back to after a busy day sight seeing.
Stayed in May 2024
Reviewed: 13 May 2024
Ernest
United StatesStaff was very friendly and helpful, was able to communicate in English well with them. The room was clean, and I had everything that I needed during my stay. Amenities and extra bedding were provided. Overall, a very good stay!
Stayed in May 2024
Reviewed: 7 May 2024
Jon
AustraliaThis place was amazing. Very peaceful, delicious breakfasts, great location. Best place we stayed in Japan.
Stayed in April 2024
Reviewed: 1 May 2024
Witto89
AustraliaSleeping on the ground not for me, but honestly was still an amazing experience, would reccomend
Staff were so helpful and welcoming, was a wonderful experience.
Stayed in April 2024
Reviewed: 1 May 2024
Francis
ItalyThe toilet was really small and our room was too close to the hall so we could hear people outside.
Location and the space in the room.
Stayed in April 2024
Reviewed: 28 April 2024
Patricia
NicaraguaThe price is high for what it is
The best part was the public bath access across the street and the breakfast was great
Stayed in April 2024
Reviewed: 27 April 2024
Jennifer
CanadaLoved every minute there, did not want to leave.
Stayed in March 2024
Reviewed: 25 April 2024
Celina
GermanyFeels very authentic. the property is very clean and well-maintained with love. Easily reachable and with good connections per bus or train. In the heart of Kyoto. the staff is exceptionally friendly and helpful and they guide you through your experience of a more traditional Japanese stay. As a tourist it was important for us: English can easily be used to communicate
Stayed in April 2024
Reviewed: 23 April 2024
Xiangjun
United StatesNothing.
I liked the breakfast and the snacks throughout the day. I also liked the room with tatami mat, it feels cozy.
Stayed in April 2024
Reviewed: 21 April 2024
G
TurkeyThere is really nothing I didn't like actually. Everything was perfect.
Great staff perfect hospitality. Nice traditional experience, good location. I would definitely stay again.
Stayed in April 2024
Reviewed: 21 April 2024
Francisco
QatarNothing
The service from hotel personnel was outstanding and they did their best to make us feel comfortable and also they were extremely helpful when we ask for support and questions. Also, the snacks, coffee and tea offered by the hotel after 5 pm was nice and we loved it.
Stayed in April 2024
Reviewed: 17 April 2024
Cristina
ItalyLovely people and cocooning place. Unforgettable esperience
Stayed in January 2024
Reviewed: 16 April 2024
Richard
NetherlandsNothing
I like everything especially the staff. They were very helpful and nice. Also, the onsen experience was cool.
Stayed in April 2024
Reviewed: 15 April 2024
Marta
PolandIt was simply lovely!
Stayed in April 2024
Reviewed: 14 April 2024
Hannah
AustraliaThe futons on the floor but that’s not the hotel’s fault as these were the advertised sleeping Arrangements. The bathroom was super small.
The staff were lovely and so very helpful. It was extremely clean.
Stayed in April 2024
Reviewed: 11 April 2024
Tania
AustraliaBreakfast could suit westerners better
Friendly and very accomodating staff Beautiful rooms and Japanese garden Clean Bookshelf full of books and brochures
Stayed in April 2024
Reviewed: 8 April 2024
Christopher
United KingdomTiny toilet!
Fabulous staff and location.
Stayed in April 2024
Reviewed: 8 April 2024
Rosa
ChileIt was a bit far from the train station.
The service is great. They offer Coffee and tea in the afternoon. The breakbast was limited but OK. The bathroom was clean. The beds were confortable. They offer a ticket to the onsen nearby which was excellent.
Stayed in April 2024
Reviewed: 8 April 2024
Stephen
United KingdomThe tiny bathroom, but it was more than compensated by the use of the public baths opposite.
Lovely atmosphere in traditional surroundings. The free use of the amazing public baths immediately opposite the hotel was an unexpected bonus.
Stayed in April 2024
Reviewed: 5 April 2024
Davidkchew
SingaporeSleeping on futons and the room and toilet was too small for 3 adults to live in
The location is near bus stops and subways
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content