Great cleaned room condition. First time booked room is smoke smell in the room. But the manager change the room with nice view. We enjoyed during the stay. Thank you.

Stayed in May 2024

Bed size and bathroom and bed size seems to be small in all of Japan, and you can maybe get a bigger bed if you take the superior rooms.

The bed and the bathroom were really small. The bathroom is a bit outdated as it’s an older hotel, the shower was amazing though. The location, staff and the breakfast were really good. Very conveniently located as most shopping and sight seeing areas were walking distance. The free shuttle service to and from Kyoto station is very convenient.

Stayed in May 2024

They provide a wonderful shuttle service which is free. Once you get out of Osaka station, its a few minutes walk and they will organize a free shuttle to this location. The staff was very helpful and the stay was very comfortable.

Stayed in April 2024

The bar is a little pricy but thats understandable.

The staff are absolutely superb. assisted us in everyway possible, from luggage forwarding, to locating a misplaced passport. Top notch. The rooms are a little old but it is an enjoyable style and very clean. Access to the subway and a small shopping mall below which brings you close to Shinkyogoku is very helpful.

Stayed in April 2024

Nothing - everything was perfect!

Everything about Hotel Okura was outstanding. The staff were super friendly the rooms was lovely and large, the breakfast was sumptuous- seriously there was nothing we didn’t like. It holds an old elegance, that’s not to say it’s dated more classic which we loved. Super clean and such wonderful staff who couldn’t do enough to help you. The courtesy shuttle bus from the train station was a nice touch too.

Stayed in May 2024

staff was colder and less friendly than other places we stayed in Osaka and Kyoto. desert counter in the lobby was super overpriced. the complimentary shuttle only started at 10am so a bit inconvenient.

Location was great, short walk to subway and bus lines. You can tell this was once the height of business travel, it still caters to a certain guest. room was standard, bathroom well equipped. The hotel felt like it was high-class in the 80s/90s and now just needs a little updating.

Stayed in April 2024

Nothing, the hotel is perfect! We love it. Also, very good price

Best stay in Kyoto area! Staff is so kind, the location is superb! Highest building in Kyoto area, going out of the hotel you have Familymart and 7 eleven, can always buy a bento box with yummy delicious food. The subway is right at the hotel lower floors, rooms are super clean and spacious. The breakfast is superb, you get to drink coffee and choose from a rich buffet on the 17th floor ! We had the best honeymoon stay at this amazing hotel and property!! So grateful for the kind attitude and treatment we got, thank you thank you thank you!! Ariggato for everything

Stayed in April 2024

Bed was a little for us.

Very good location.

Stayed in May 2024

Nothing :)

Good breakfast with two options (buffet or traditional Japanese) offered at two of the on-sit4e restaurants. Allergens were marked on all the buffet items.

Stayed in April 2024

I knew upfront but still don’t like having to pay extra for the use of the gym (also not cheap).

Old style hotel with high quality service. Great central location, above underground station, walking distance to Gion, Nishiki Market, shops, restaurants cafes etc.Spacious, comfortable, well equipped bedroom/bathroom. We thoroughly enjoyed our stay and would definitely stay again.

Stayed in April 2024

Second night was noisy even on the 8th floor Sirens going on repeatedly for hours & boy racers with No silencers. But first night was fine!

Lovely hotel in a lovely position for lots of sites within walking distance. (If you like walking). Chines restaurant was very good on basement 1 .(I know!! Why am I eating Chinese in Japan? Don't eat Fish or Mushrooms!!)

Stayed in April 2024

Room was non smoking but may have been smoking in the past as it had a slight scent. Wasn’t a big deal

Nice old charm, I enjoyed it

Stayed in April 2024

nothing to not like.

Great location. Very central for our needs and sightseeing. Subway right there and convenience stores and shopping malls. Close to Gion district. Very friendly and helpful staff. Clean and tidy and very well presented. Shuttle to Kyoto station was a great help. Great view from our room. The room was plenty big enough for all 3 of us. Would definitely recommend and also stay there again.

Stayed in April 2024

Nothing

Everything

Stayed in March 2024

Bathroom a little dated

Location. Size of rooms Friendly staff

Stayed in April 2024

Nothing

Very welcoming from the first guy met us outside the hotel until we leave,, Love the place

Stayed in April 2024

nothing

the hotel was very clean , breakfast was excellent with a lot of choices , the hotel is near central area

Stayed in April 2024

Easy access to subway and key historic sites.

Excellent location, very good breakfast.

Stayed in April 2024

Excellent service,clean , marvellous breakfast in the best place to visit everything on foot or taking bus just outside the hotel! Bravo!!!

Stayed in April 2024

It’s always a great pleasure to stay at the elegant, historic Hotel Okura. The rooms are comfortable, attractive, spacious and well-equipped, there are good views of the river, mountains and city, the food is delicious, the staff are professional and helpful, and the location is perfect. This time was extra special as I had a fall in Higashiyama and fractured my kneecap, so I had to cut short my trip and return to Australia for surgery. The hotel accommodated my need to stay extra days in Kyoto while travel was being arranged, booked airport transport for me, had housekeeping clean my room very quickly at an agreed time each day while I waited in the lobby, and helped in whatever ways were possible. Looking forward to staying again, and I hope it won’t be too long!

Stayed in March 2024

Wonderful location and very professionally run.

Stayed in March 2024

None

The room was amazing Location of the hotel was great also

Stayed in March 2024

We ended up taking a lot of cabs to the main tourist sites. We took a 20 minute cab instead of needing to take multiple subways or buses which would have taken 45 min to an hour.

We walked 5 minutes to various coffee shops and bakeries. Grandir was out favorite patisserie - excellent baked goods and bread but only for take out and no coffee. Great restaurants and bars around 15 minutes walk away. Kyoto is a fabulous place and the temples and sites are spectacular. Had ice cream one day in the hotel's cafe which was very nice. Staff were extremely helpful recommending restaurants and bars. Easy walk to Uniglo and shopping and Nishiki market. Rooms were extremely large with plenty of counter space, a full closet, a comfortable chair and table. Bathroom was huge with shower and tub and great lighting. Comfortable beds and pj and slippers were provided! Beautiful lobby.

Stayed in March 2024

Nothing

Everything

Stayed in March 2024