One receptionist was not very friendly on one occasion when I asked for more information about the gym and if they have swimming pool, his answer was very cold, but everybody else was excellent.

the room has a very nice view, the beds are comfortable and it is clean. i liked the automatic check in and check out machines and also the robot that caries the trays at the breakfast.

Stayed in April 2024

Didn’t have a washing machine or dryer.

The room was great and bed was very comfortable. The breakfast buffet was great!

Stayed in April 2024

It can be a little crowded during morning buffets, but they try their best to refill in the food and make sure that everyone gets a table as soon as possible.

It has a great interior, perfect for taking pictures or simply to relax. The hotel also offers shuttle bus from the hotel back to Kyoto Station, and vice versa. The place is also a stop for the Kyoto Sky Hop Off and Hop On Bus. These made our travel a lot convenient. There are some shrines that are near the place. It may be walking distance but depends on your definition of a short or long walk. The people are very accommodating and helpful.

Stayed in April 2024

Stayed for 7 days and did not want to leave. Our bedroom was fabulous!

Stayed in April 2024

Nice Room, good bathroom, good breakfast, great Concierge.

Stayed in April 2024

Nothing

Clean n modern .. quiet n peaceful location

Stayed in April 2024

It was clean and comfortable but the bathroom is dated compared to others we have stayed in. It was also chilly when we arrived but the staff gave us a portable heater and blankets!

The location is good and the hotel provide a free shuttle bus to the station every 30 mins

Stayed in March 2024

The Cantonese restaurant was average in terms of the food, so I would no go there again.

The property is very convenient and the staff are friendly. The buffet breakfast is good and the service is efficient.

Stayed in March 2024

The people was really kind and helpful. I'll repeat this hotel next time I visit Kyoto.

Stayed in February 2024

Gym really could be updated, feels old, smells old, one machine was broken Please update your gym for more and more people are wanting to stay in shape while traveling

Staff is ultra polite Shuttle bus is very helpful for getting around Breakfast buffet was very well done, lots of varieties

Stayed in February 2024

Nothing bad at all. Marvelous hotel

Amazing hotel . Everything perfect

Stayed in February 2024

Not many vegetarian options at the restaurants

Great location, great service, rooms were nice, clean and comfortable. The breakfast was great with many options.

Stayed in January 2024

Location is ok, but the rooms are incredible value for money. Super clean with lovely staff

Stayed in January 2024

A little too far to walk the main shopping strip with young kids. But taxi was only 15,00 yen. So no complaints.

Hotel is very very roomy compared to Osaka and Tokyo. It accomodate 4 people (individual beds-king single sized). Separate toilet and powder/shower and bath). Nothing better than coming back to a very pleasant room. Location is very close to bullet train. Has a great ramen and udon place around the corner. Breakfast was also very good. Also Decent view of mountains (I was on level 8).

Stayed in December 2023

The hotel is beautiful. They have new rooms and old ones, the new rooms are very good. The old ones not so much. The location is not optimal considering that Kyoto is not well connected with public transportation, so I would recommend staying somewhere closer unless you travel by taxi.

Stayed in January 2024

Everything was good

Location and staff

Stayed in January 2024

Permission and access to the underground parking is with papers and stamps... really!? ...Japan is so much more advanced in the digital world than that. The door to the toilet room was absolutely hilarious. Rooms are somehow very small.

Great location, fantastic breakfast, comfortable parking, close to great Japanese historical sites, friendly staff, room was very, very clean. Excellent gardens w/ water compositions.

Stayed in January 2024

The windows had moisture due to the weather and water was pooling by the window sill. The bathroom and hotel room does show its age but it's more than adequate for our stay in Kyoto.

This was the best value hotel in our 3 weeks trip in Japan. Clean and comfortable beds, new towels, coffee and amenities changed daily, shuttle bus to and from Kyoto Station, incredible buffet breakfast and it's so affordable we would definitely stay again if we could. Staff is super friendly and spoke English incredibly well.

Stayed in December 2023

There‘s a 15 minute walk if you want to get to the shopping gallery or to the subway. Positioning in Kyoto is...important. If you visit Kyoto, you will feel like the city is not that well organised like other major cities. Subway lines don‘t get you to the major destinations, especially to the old parts of the city. You are confined to use the bus, which always seems full. Not as clean as APA Hotels. This sounds worse than it actually is, but I‘d previously been to APA Hotels in Osaka and Hiroshima, where the rooms (including carpets, walls, bathrooms) are spotless. It‘s clean, but, like in western 3* hotels (like in Germany, France, Italy, UK and such), you see some spots on the carpet, like burn spots. You also see some cuts/lines/scratches on the walls, a bit of dirt here and there. I don‘t want to be picky, but I felt the difference when I entered the room. But if you want larger rooms, definitely choose this hotel over APA Hotels.

This is a western style hotel, if I could call it that, as opposed to APA Hotels. The hotel lobby and the restaurants are stunning. There's also a gorgeous interior courtyard I did not get to experience, as I visited in the winter. Rooms are large, again as opposed to APA Hotels, where the rooms are 11 sq meters. Lots of foreigners, Americans especially.

Stayed in December 2023

Just a little bit far from station, restaurants, key sites etc.

Great facilities and hotel overall

Stayed in January 2024

A little far from metro

It was pretty, a bit pricey but it shows in the infrastructure. The personnel also was really friendly and the place is very clean

Stayed in January 2024

No complaints about the Hotel Itself. It is a distance from the Train station but if you don’t mind the walk it’s great.

It was a lovely big room for Japan and it was comfortable. It had a great breakfast option and the staff were beyond lovely. It was a good walk from shops and Kyoto station however it was lovely and we enjoyed our stay. They do have a free shuttle bus but it does fill quickly so if you stay go down for the shuttle a bit before it’s due to leave.

Stayed in December 2023

The bed was too uncomfortable

Location were great and the room was big

Stayed in December 2023

The only minor thing was that we couldn’t control the air conditioning temperature. Also the bathroom was slightly elevated which could be an issue with tripping

The whole hotel vibe was great from the moment you enter. The lobby with the water courtyard was very calming and inviting. The room was spacious (by Japan standards) and well designed which made our stay really comfortable and we loved the Japanese breakfast set!

Stayed in December 2023