Nil

It is very serene and peaceful, surrounded by trees. The air is super fresh in the morning; an ideal place to rest & recharge. The staff are also very friendly, helpful & accommodating.

Stayed in June 2024

Nothing

Great location. Lovely selection of food. Staff were very very nice 11/10

Stayed in May 2024

I reserved one night only. 😅 I wanted to stay more!

The most amazing staff and best hotel experience in all of Japan! We travelled a lot and this is far above all! We have a 2 year old, so we always look for non-smoking and child-friendly hotels in Japan, this is truly it. The room has a nice tatami smell, it was spacious and bright, fully child safe. The curtain was perfectly blocking the street light at night and there was no bright light or noise in the room. They use the best mattress brand in Japan, they are very comfortable and large. You can rent different types of pillows. The staff is super friendly and warm, playing and taking care of the kids very much, it's not the regular distant politeness. They have child seats, utensils and plates for kids too. There is a play corner next to the restaurant. I am truly amazed by this all. They operate a lovely 'free coffee' and birdwatching spot between om 10 am to 4 pm. The dinner was a multi course, traditional Japanese meal with fresh seafood and seasonal delicatessens. It was mind-blowing. The buffet breakfast had plenty of delicious choices. We went to the onsen and sauna two times, we had the place only for us. The hotel and the surroundings are peaceful and calm. A huge park and viewpoint offers space for children in all seasons. There is no access to the lake, so it's safe for free play. In wintertime, they offer sleigh and other snow toys. It's worth going to the Visitor Center (5 min drive), which offers a great interactive experience for kids.

Stayed in April 2024

The dinner happened to serve some lamb happened not be a favorite meat for us (personal taste). but still pretty good.

Good food both dinner and breakfast. Good location right at the National Park. Quiet and tuck away. It is a small size onsen hotel. Thus, more tailor to smaller group. Very nice. Saw some wild lifes at the park as well.

Stayed in March 2024

may be the smell of private toilet in room is a bit not good.

staff is friendly. they helped me to build up an excellent trip experience.

Stayed in March 2024

Overall stay was pleasant.

Stayed in February 2024

There was a bit of a language barrier with none of the staff speaking English, but this isn't a real gripe as I'm the visitor and should be able to make myself understood. However, having english translations for the check in forms would be a worthwhile investment as I didn't understand what some of the words were, and they weren't able to tell me. The peace and tranquility comes at a cost though - a 15 minute walk from the visitor centre bus stop, according to the visitor information guide, but in snow, uphill, dragging luggage it will take much longer than that. I was lucky enough to have a taxi appear dropping off a family and was able to get the taxi to drive me there in five minutes for about 1000 yen. Compared to the alternative this is excellent value. There needs to be a shuttle service available for pickup and dropoff for those that catch the bus from Chitose. If one exists it needs to be mentioned in their brochures or their website. They do have a shuttle service that leaves the onsen at 9.15 - about 15 minutes before the bus arrives in the morning - however on the english information sheet it says the shuttle leaves at 9.30. To their credit, they brought the shuttle out just for me and got me to the bus stop in time to save me waiting another few hours for the next one.

The location is great for an onsen - away from the hustle and bustle and relatively cheap compared to the other places around the visitor centre. Room are small but comfy, with a choice of a traditional room or a western style one, but with no private shower facilities (though each room has it's own toilet). Given this place is an onsen though, the whole point is to use the shared facilities, so you can't fault them for that. Breakfast and dinner are included in the cost of the rooms as well. Having western cutlery would be handy for those not au fait with chopsticks, but the set menu was tasty enough and came in courses with cold dishes and appetisers being served up while your beef and rice cook. If you plan on having snacks, get some from the convenience store in the village before heading to the Onsen.

Stayed in February 2024

loved this hotel! can’t think of anything negative!

Everything was perfect! location was perfect, tucked in the forest, away from the busy crowd at the ice festival, yet just 5 min free shuttle by the hotel to visit. Will definitely recommend.

Stayed in January 2024

I liked the style, the staff, except for one old man who was lacking manners unfortunately, but the rest of the staff were great. The location is very far and dicontinued from any city or access to taxis. There is a bus station nearby, but in winter you'll have to walk 20 minutes in the snow to reach there. The dinner was very tasty, the breakfast was good. The onsen was nice and cosy, not big though. I general it gave a good experience in how the Japanese live, but the hotel is old and I hope it can stay operating for long time.

Stayed in December 2023

A little old and dated. Simple onsen.

Simple, small place next to park and bird sanctuary with beautiful nature walks easily accessible.

Stayed in October 2023

Nothing

Good range of pillows. Spacious room. Superb breakfast with a serene view. You could view birds from the dining area in the mornings.

Stayed in September 2023

Decor is slightly dated but everything is good quality, works well and is super clean.

Incredible location in parkland and forest. Excellent buffet dinner and breakfast. Authentic Onsen. The lake itself is sublime.

Stayed in September 2023

wish more view from a room and onsen since very close to the lake and mountains.

hot springs is very good. wish if there were roten buro outside with view.

Stayed in May 2023

A bit old, dinner buffet less variety, onsen too small

No pressure, easy lifestyle

Stayed in May 2023

good location as it’s near the visitor center and food stalls.

Stayed in May 2023

onsen not outdoor

Food

Stayed in May 2023

Perfect hotel. There was nothing I could suggest for improvement.🙂. I don't know where the frowning face comes from.

This was the third time I stayed at this hotel. I usually travel Japan every year for a month or more. It was perfect every time. Service in Japanese hotels is generally very good to excellent. This hotel is unassuming but one level better. The personal attention to guests is just outstanding, even amazing. Good Onsen, located in a lovely bird sanctuary forest next to the lake, pleasant ambience. I was lucky this time they served Kaiseki dunner (only 6 months of the year). It was among the best I ever had (5 nights). They were kind enough to provide a translation on English for each of the courses every night.

Stayed in April 2023

20 minute walk from centre of town, hard in the snow

the breakfast and the onsen and big rooms

Stayed in February 2023

1. Tasty dinner (traditional Japanese cuisine) and breakfast 2. comfortable room (comfy bed and pillow) 3. Spacious room with view 4. friendly staff 5. love the onsen (must try) note: there is over 1km from the main bus station in town, please make sure you book the free shuttle van if you do not wish to walk so far with you heavy luggage.

Stayed in January 2023

The onsen is very small. The location is 15 min walk from the center of the town which is inconvenient during snow season.

Breakfast was good, the staff was super tentative and friendly.

Stayed in February 2023

I don't think I can pick on anything. Maybe, this one is 100% personal and won't apply to you if you have different way of thinking, but as it was first time staying at ryokan, I felt like I am doing something wrong and that worrying probably didn't help me get fully relaxed.

This was my first time staying at ryokan-style hotel. Staff addressed every issue or question I had from dinner(I am on gluten-free diet) to questions like where I find Ice festival there. My room had charging brick with normal outlets but also USBs, many hotels do and many hotels don't have that, so I think it's fine to mention it. I didn't expect sauna in the public bath, so I was really pleasantly surprised by that.

Stayed in January 2023

Facilities a bit dated

Excellent service and the food served are authentic and nice

Stayed in October 2022

I was a little disappointed that there was no outside or cold bath in the onsen, but other than that I really can't fault it. Would happily stay again.

Beautiful. Extremely relaxing, and the grounds are just lovely. Mailed ahead to request a vegetarian meal and they took great care over it. Staff went out of their way to accommodate and everything was clean and pristine. Again, can't say enough about the service received. Exceptional.

Stayed in December 2021

Everything was old. No bathroom in our room even though the main page on booking said: “every room has a private bathroom”. AC not working (no cold air). Beds were really hard. Interior was a little “hospital” looking.

Nice location in the middle of nature, calming environment, friendly staff, tastefull diner.

Stayed in October 2023