The hotel is situated near the peak. There is quite a distance to cover to get to the ski resort but the hotel arranges for transport as long as you have informed them in prior. The ski rent store is also very nearby to the hotel and they also have the facility to store the ski gear. The staff was friendly and they were always ready to help. The rooms are as advertised. I loved the bathtub because it had the massage option and the rooms are well insulated for winters.

Stayed in March 2024

Beautiful charming hotel with amazing staff.

Stayed in April 2024

Menu can probably improve but overall it’s an excellent hotel

Super friendly and helpful staff!

Stayed in April 2024

Could have had heated towel rails, otherwise no complaints

In such a location for skiing in Hakuba Valley. The staff are incredible and make it so easy. Recommend staying here for a ski trip

Stayed in March 2024

Nothing to complain about.

The ambience,the character of the building,the man who ran the building was on top of everything. Nothing was hard for him and it was spotless. The awesome breakfast in the grand dining room was something to look forward to.the service was impeccable. The food cooked to perfection. I totally enjoyed my stay at La neige Honkan.

Stayed in March 2024

Really great service and very nice location. 5 min walk from Happo One ski resort, Sakka ski lift. If you want to take the gondola, it’s a bit further away, but the hotel staff are very nice and take you by car. Our room (207) was really nice, with a nice forest view. Staff were very friendly and helpful, they even ordered a taxi for us when I messaged them on booking.com as we were in a different location.

Stayed in March 2024

Only suitable for people comfortable with stairs! No lift

Staff were awesome, very helpful: breakfast was great!

Stayed in March 2024

everything was perfect

breakfast was amazing and a lovely view from the restaurant over looking the snow

Stayed in March 2024

No other facilities other than formal dining

Great breakfast. Great staff - friendly and nothing was a hassle. Dining exceeded my expectations and was reasonably priced. Great location right next to the village bus.

Stayed in February 2024

The staff were great, booking dinners and driving us to the slope every day.

Stayed in March 2024

Nothing.

Everything, very clean and very convenient for the ski lift.

Stayed in March 2024

There is nothing can go wrong in this hotel. Pricy but worth it.

Dear La Neige Team, Thank you a lot for your hospitality during our stay. We are in love with La Neige Honkan building and already wish to come back! We liked Honkan even more than main building, with its history and specific vibe. We do hope other guests will have same feeling. Special thanks to Aya, who personally helped us with lost of specific requests during our stay (helped with luggage which was lost by airplane, helped to send it to Niseko later on, etc etc). In the La Neige Honkan building breakfast was served in the restaurant on the ground floor. Their staff are just amazing people (3 team members, same people every day, but unfortunately I do not remember all 3 names, thus will not put 2 to not hurt someone`s feelings, but it is just my bad memory) - they are doing more than expected to make your breakfast or dinner best part of your day. I do recommend to have at least 1 time dinner during your stay in the restraint and I am sure you will come back next day. Thank you!

Stayed in January 2024

The hotel reception was located across the road from this property. Was never usually an issue as there is a phone to ring the other hotel available.

Incredible property, really beautiful style. Quiet location, wonderfully helpful staff.

Stayed in February 2024

No netflicks only Japanese tv

It is like stepping back in time it is just lovely to stay in with room larger than most in hakuba

Stayed in February 2024

Nothing

Easy access to the ski slope. All of the staff were excellent.

Stayed in February 2024

You need to be sure Wadano is the location you want , the walk is moderate to Happo One

Old school charm

Stayed in January 2024

Ski room not heated and a bit damp smelling

Super friendly helpful staff Beautiful views from the rooms and especially from the dining room Spacious rooms with nice big baths to soak after the slopes Couple hundred metres walk through the forest to ski lift Several restaurants in walking distance

Stayed in January 2024

As it’s about 10mins from town, getting dinner meant you had to book a hotel taxi. There was no free shuttle. Making restaurant reservations was a challenge each night as the restaurants were always full and you needed to go via reception.

The service provided by all staff both at the hotel and in the restaurant was exceptional. As I was unable to make phone calls, I was helped with making a medical appointment. The bath and bath salts provided was a lovely luxury after each day skiing. The bed was very comfortable.

Stayed in January 2024

For 5 stars, the rooms are ok but need a refresh, especially the bathroom. You really need a car to stay here as it is a fair way from the main town area and it is a bit painful catching the resort shuttles or trying to get taxis. If you don't have a car, you are isolated from most of the hakuban restaurants and to a degree the other resorts. If the hotel could organise regular drop off / pick up runs down to the village at night with its own shuttles, that would help a lot. Only one washing machine for the whole hotel is pretty average when most visitors are coming to Japan who need to wash at least once. Lots of guests complained about this.

Staff were outstanding and really made the stay an excellent experience, going over and above to be helpful. Excellent location for ski straight onto happo one. Italian restaurant was pretty good.

Stayed in February 2024

Everything was perfect. More pillows but not a major issue.

Staff were excellent. Location perfect. Close to ski areas. Close to ski hire. Close to westernised restaurants. Ample parking.Winter wonderful.

Stayed in February 2024

Steep stairs (no lift to third floor), which was a bit tough on aging legs after a day's skiing.

Beautiful old building in a lovely setting. Room was well appointed and comfortable.

Stayed in January 2024

Expensive restaurants and facilities splits between locations

Location and size of the rooms

Stayed in January 2024

Nil

Hotel La Neige Honkan was the perfect stay for our 3 nights while skiing in Hakuba. All staff were amazing and welcoming and happy to help out with any requests. Breakfast was perfect with both our kids loving the pancakes. Would definitely recommend a stay here.

Stayed in January 2024

Nothing at all!

We loved our stay here! Walking distance to a few of the cafes/restaurants and the staff were super lovely. The room was nice and big and really clean. We also loved the added feature of a dry room to put all our snowboard gear in. Hakuba in January is peak for tourism so we found it difficult trying to book dinners ourselves- we asked the hotel for recommendations and next thing you know they’ve booked us dinners for the week as well as taxis to and from. Couldn’t fault this place and will definitely be staying here again next time we visit.

Stayed in December 2023

The hotel is a bit old (but it is well maintained though). I would be more helpful if they can change the breakfast menu. Everyday there is only egg to choose!

The staff are so nice and so helpful. They are very polite too. Breakfasts are greatly served as a la carte. The hotel is located very nicely in the forest. When it’s snowing the scenery is really beautiful. Rooms are very clean. We really feel comfortable living there!

Stayed in December 2023