Traditional Japanese room was spacious, quiet, and well appointed. Never a wait for use of a private, family onsen. Gorgeous footbath overlooking Koi pond. This stay was a highlight of our travels.

Stayed in April 2024

There’s not much to do near the property. We had a car so this wasn’t an issue.

The in room onsen was great. The room was bigger than the average Japanese hotel with both western style beds and tatami.

Stayed in April 2024

The facilities, a lot of stuff costs additional cash, you want a toothbrush 100 yen. I never need one cause I bring my own but charging your guests is weird after paying this amount. I know they want to help the environment but like other hotels they should just have it in the lobby for free if you ask for it. Japan stop this SDG stuff, it will be your downfall. The breakfast is included and you can grab a cup of coffee but the rest of the day you are on your own, you got some tea in your room but if you want coffee you are in for a disappointment, to be fair I didn't ask for it cause I just looked at the closed of restaurant and saw vending machines at the public bathing area... Even the massage chairs cost 100 yen. In other hotels I have been on my trip all these things were free and the hotels were much much much cheaper. It's not bad, but if I look at the price... Minor improvements can be made. One thing I do take seriously is the cleaning of the room. At first glance it looked it was clean no complaints there, then I started coughing so I started to look more at my surrounding to see that there was dust everywhere in the ridges of the bed on the tables. The floor was clean, the beds looked clean, the sanitary facilities looked clean but the dust was everywhere. For someone who is sensitive for dust this wasn't a pleasant experience. Overall we are not to picky so we are more then satisfied, these minor improvements would make the hotel even better and attract more guests. Currently Ito looked kind of sad with lots of closed shops, not sure if it was a holiday break or permanent but they could use the tourism... I really loved walking around there, I dislike the city areas but I loved it here.

The staff does a good job making you feel as a guest when you enter, they help you speak very well English especially if you compare it to the rest of Ito. It doesn't matter for me if someone can speak English or not but I think many casual tourist depend on that. The private onsen was fantastic, but you could also use the public one so you can choose! We tried both just to compare and even in the public bathroom there is a 'private onsen'. I guess this is for couples/families that's nice if you dont want the room with the onsen. The breakfast is fine, typical Japanese dishes but I really like that they serve 'shabu shabu' a small fish dish, Ito close to the sea means tasty fish and they have shown it. Downstairs it's really clean and you can even bathe your feet outside, I did some reading on my phone while just sitting there with my feet in the hot water. The rooms are gigantic for Japanese terms, we had two beds but we could also make use of futons.

Stayed in April 2024

I had a good night’s sleep, but my wife was kept up by noisy guests in the corridor at around 11.30 pm. This isn’t the hotel’s fault of course - it’s the guests’ fault - but noting that the soundproofing between the room and the corridor isn’t great.

Loved the room. We had a private onsen. The public onsen was also great. Spacious and enjoyable. The breakfast was good - lots of variety.

Stayed in April 2024

1. Unlike other properties, we had to setup our own bedding for the night in our Japanese style room. 2. In the name of being eco-friendly, amenities like toothbrush, razor and hair brush were not provided but instead were available for sale! If they really want to be eco-friendly yet be hospitable, then they should have such amenities available when requested but without charge. 3. When we first arrived the weather was a bit warm. The room aircon however was not cold even when set to the lowest at 20C. According to the front desk, this was set across the entire hotel and could not be made colder and suggested I open the window.! To their credit, the hotel provided a fan, and fortunately the weather turned cooler in the subsequent days.

In a quiet area, hotel has nice ambience, baths were clean and not crowded.

Stayed in April 2024

Not providing a toothbrush, All the basic toiletries stuff.

Onsen and room size , Stuff and food are good quality

Stayed in February 2024

Need to self arrange bed on Tatami

Tasty western fusion Japanese dinner Jap Breakfast with grilled fish in Buffet style Spacious room Parking available Close to nearby attractions Efficient check in

Stayed in January 2024

I didn't like the bed and pillows. Found the bed especially hard and firm. 1 of 2 pillows was hard & ribbed, the other soft. By the 3rd day, I had a backache. They also didn't offer fabric freshener/deodoriser - as this was winter, I had expected to be able to deodorize my outerwear, especially after walking from the station to the hotel.

Google Maps said the location was 8mins out from Ito station, but I found I walked 15mins while lugging the suitcase there. That is still considered near and I didn't mind the walk at all. Other hotels can be even further (needing a shuttle bus). Being nearer to the station mean food options are greater. There are great restaurants nearby and a nice bakery as well which I bought for supper and breakfast. I loved the fact that they provide many clothes hangers. This is a great plus. I booked a room that had an onsen inside. I stayed for 2 nights, and the staff readied the rooms with 4 towel sets (2 per night) - similar for the water bottles, teabags etc.

Stayed in February 2024

Need a bit of prompting than can get the answer i need. Eg exactly where is the car park.

Stayed in December 2023

Public onsen is great, private onsens are so-so, like a small bathroom.

The room is spacious and clean with nice view. The in-room onsen is great. The hotel lobby decor is modern and cozy. Ito JR station and shopping street are within walking distance.

Stayed in November 2023

The aircon is not working. They seemed to know but they did not preempt us. We feedback then they did provide fan

It a clean and the breakfast is good

Stayed in December 2023

No cooling ac Windows screen teared No microwave No comfortable seats washing machine drying without heat

Private onsen Close to train station Helpful staff Tranquility of place Affordable / reasonable prices

Stayed in December 2023

A bit of a walk from the station.

Loved the private onsen in the room as well as.that there was a tatami mat area for us to lounge at. Very clean and modern vibes.

Stayed in December 2023

The onsen room is hot when sleeping in it. Amenities such as toothbrush need to purchase starting from sep 2023

Cosy hotel with nice private onsen in the room

Stayed in November 2023

N/A

The outdoor area of the baths was lovely, and the private baths.

Stayed in November 2023

Had to pay 100 yen for toothbrush which seemed odd to us but it’s in line with their efforts to be environmentally friendly

We booked the room with a private onsen. It was spacious and comfortable. The kaiseki dinner was delicious and the restaurant staff were very helpful, they provided me with a reclining chair/bed for my 4 month old who can’t sit up yet and I was able to enjoy my dinner as my baby fell asleep in it. Dining is very family and child friendly.

Stayed in November 2023

I am surprised the hotel does not have a better rating. It's a really nice Wellness hotel. The beautiful outside Onsens was what we wanted. And it was affordable compared to other onsen hotels. The staff at reception spoke good English. Also in the restaurante, we had an English speaking waiter. The food is excellent. Book for dinner at least once!. We had a Japanese style room and didn't know what that meant, but you have your bed on the floor, which was a great experience. The town is cute, like a holiday area in more rural areas is Europe. Supermarket in walking distance and food options.

Stayed in November 2023

Front desk service was a little lacking for the price tag and we were not contacted before our stay regarding the dinner time for the keiseiki dinner. Food quality was subpar and wouldn’t recommend the dinner. Despite registering 4 guests for our room, on both days we only had 3 towels and 2 belts for the yukata. Also we did not get any top up of water bottles. These show a lack of attention to detail. Overall service blueprint and touchpoints has room for improvement. We also didn’t have any help with unloading and loading the luggages upon arrival

The facilities were nice and so was the room layout - we got the double beds with a tatami area for the kids.

Stayed in October 2023

The private onsen was lovely.

Stayed in September 2023

Food,facility,are nice.

Stayed in September 2023

Breakfast and dinner were both excellent. Enjoyed Onsen experience

Stayed in August 2023

everything is ok to me but I just suggest that they can change their blower in the room. It's weak because it's so small. when there is a fast walk, the hair does not dry immediately

I liked our room with an onsen. My family and I enjoyed it because apart from the bed, there is also a futon that we can sleep on and I was happy because there was baby rice😊 because my baby is eight months old. They all have what I'm looking for especially for the baby.

Stayed in August 2023

None

Good location and clean facility

Stayed in July 2023

We (me and my wife) wanted to order dinner with our stay, the reception staff told us that we can order for the next day. then -strangely- they looked at us then they said we are full and cannot provide it! (We felt that it is something personal!) So,we were disappointed as we was looking for this experience in this hotel.

- Inside experience i.e. Yukata/private onsen (hot bath) - Good room size - There was an old man staff employee was really kind and professional

Stayed in June 2023