We’ve never encountered before that we even needed to pay the tooth brushes on our own!

Located at a strategic location with an easy access to the public/private hot spring

Stayed in November 2023

Relaxed stay- enjoyed onsen in our room, felt very welcome. Great size room with everything we could want for. Lovely and quiet, we slept well and enjoyed the surroundings

Stayed in November 2023

Nothing

We love our room type due to its sizing and the hot spring bath which very conveniently. In addition, services from every single staff were super exceptional!! . Thank you 🙏

Stayed in November 2023

They mixed up our bookings with other ones and delayed our check-in. Also their restaurant was almost empty that night but they would not let us dine in, saying that they are fully booked. We had to go out to look for food on our own, with only a handful of shops opened.

Stayed in November 2023

I will not recommend this place. We booked the room with the private onsen. After you used the toilet, dirty water will seep out around the toilet bowl. (See picture). The floor will be sticky. For the private onsen itself, the floor was also sticky and slimy. We also ordered the halfboard. Dinner was normal. For the price you paid, there are many options outside the hotel. I feedback to the hotel, they said they checked the toilet floor, but all is good. Disappointing. Overall, not value for money, and an unpleasant experience.

Exterior is nice, good breakfast

Stayed in October 2023

I really like the place. It's beautiful and very clean. I love the onsen in my room. I should have spent more nights in this hotel. The staffs can communicate in English.

Stayed in September 2023

Nothing really

Very relaxing stay. In-room onsen was fabulous and koi pond near the restaurant was lovely.

Stayed in September 2023

We were not allowed to check in early, but that wasn’t really an issue as they held our bags while we took a stroll around the coast. Our bags were already in the room when we returned. So I guess this isn’t really a dislike!

EVERYTHING. the onsen was great. The rooms were big and comfy. We didn’t even sleep in the American beds as the futons were so comfortable. The amenities were cute and useful. The ac was accurate and responsive. The breakfast was AMAZING. We loved it.

Stayed in September 2023

We enjoyed the family hot spring room in the hotel which we did not find in other hotels. In the family or single used hot spring room, you can enjoy the privacy and avoid the awkward situation to face others naked. : ) the room is comfortable and spacious. there is a car park for guests next to the hotel.

Stayed in September 2023

None

Breakfast was super!!!!

Stayed in July 2023

the hot spring onsen in our room.

Stayed in July 2023

All the staff are friendly, welcoming and diligent. Exceptional service. The private onsen rooms are perfect for relaxing.

Stayed in July 2023

Nothing!

Super big room with private onsen bath in room. Dinner was fantastic too.

Stayed in June 2023

Food was great

Stayed in May 2023

Nothing comes to mind.

The Onsen, Dinner and the whole vibe.

Stayed in April 2023

The facilities were amazing

Stayed in April 2023

Nice Hotel and especially very helpful staff! They were so nice and helpful. The rooms were huge for a Japanese standard. Nice onsen. Hotel was quiet empty which was good for me but hope they will have more guests soon again!

Stayed in April 2023

Futon is thin, dirty and old. It hurt my sholder, and I'm still in pain even weeks after. I think I should see a doctor. The futon was the worst bedding during my trip. I'm Japanese but still felt that I was sleeping on the cardboard. One more thing was a stool in the onsen having mold on it. Other than those, that was a fine business hotel with onsen.

Private onsen. Free laundry (drying is charged), Location.

Stayed in February 2023

-do not make up room for 2-night stay -do not make our tatami bed - no water provided in the room nor in the onsen area -food is fair -not value for money

Stayed in March 2023

suggest to have massage service which is normal in the Onsen hotels.

the private onsen at room is so good.

Stayed in January 2023

walk from the Ito train station was longer than 5 - 10 min with luggage with no curbed sidewalk - felt very unsafe. had to make my own futon bed, which is unheard of, at least in my experience at ryokans - the excuse given was COVID but it doesn’t make sense since the beds are usually made when the guests are out for dinner - I suspect it was staff shortage. this should have been noted on the booking site. the building, inside and out, could use some refurbishment. staff at checkin was not very welcoming which is unusual for japan.

the outdoor onsen. the room was relatively clean.

Stayed in January 2023

-

Clean, nice onsen inside the room, good location.

Stayed in January 2023

Ito is a small city so only place you can get a taxi is from JR station that if you wish to take many luggages to travel from A to B it is difficult to organise the trip

the onsen is offering both public and private as well as foot bath in lounge garden area. the staff are all friendly and wishing to help at all times the breakfast is great even if not included in rate it is not very expensive if you decided to have it in hotel

Stayed in December 2022

reception is not welcoming.

food is good.

Stayed in December 2022

The breakfast items were not replenished as quickly after 9am, but upon request, the staff quickly refilled the items.

The in-room onsent was delightful. The entire grounds inside and out were kept clean, neat and tastefully decorated.

Stayed in May 2022