250-0522 Kanagawa, Moto-hakone, 元箱根70, Japan
#2 of 4 hotels in Moto-hakone
Guests' ChoiceBased on 95 apartment reviews
8.5Cleanliness
9.1
Comfort
9.2
Location
9.3
Facilities
8.8
Staff
8.2
Value for money
8.5
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Rahma
Indonesiacheck in time is quite late at 4PM
the location is very close to the port and nearby shrine. also the view from the balcony is straight to the lake, very beautiful view!!
Stayed in May 2024
Reviewed: 25 May 2024
Rimantas
Lithuaniawould be great to have a terrace or room to gather in the evening if you travel with a friends as rooms are small
Good location, close to pier, clean, excellent for short stay
Stayed in May 2024
Reviewed: 21 May 2024
Graham
New ZealandLike to have seen more separation of washing and kitchen facilities.
Very comfortable beds. Amazing location right on the lake shore, amongst restaurants, cafes and shops. Microwave was good to have in the room.
Stayed in May 2024
Reviewed: 20 May 2024
Arno
BelgiumCleaning lady who opened the door due to a mix up on their side regarding check in date. Wifi for our room didn't work but we used that from another room. They all use the same password.
Best beds in all our vacation.
Stayed in April 2024
Reviewed: 18 May 2024
Leyla
SwedenThe couch was broken and was hard to sit on . First night when we arrived the room was a bit damp but after turning on AC it went away. Which I guess it was due to being close to the lake 🤷🏻♀️
It was well designed . Clean linens and good location next to the lake.
Stayed in May 2024
Reviewed: 11 May 2024
Disturbedman
SpainThe beds were not comfortable and the room was rather small for the price.
The location was great.
Stayed in May 2024
Reviewed: 11 May 2024
Andreipopa
RomaniaThe blanket was thick, so I sweat at night.
I loved that the room had everything you needed. Everything was clean
Stayed in April 2024
Reviewed: 10 May 2024
Solomon
Singaporethere wasn't any bath tub in the room. If I may suggest to have that since during certain period of the stay, the weather could go cold, so bath tub sometimes do really lift up the mood though I'm travelling alone...
It was a digital lock that doesn't require to collect keys which make it seamless...
Stayed in April 2024
Reviewed: 9 May 2024
Amy
United StatesWould have loved to rate it higher. Check in process is typical which is door codes being sent on the day of arrival. However, my booking app messenger has issue with delay in reaching me which I have tried to reach the host several times before arriving but often yield to no response. In the end had to seek help from the staff at the ferry terminal to call and get door codes due to language barrier and no local phone access. The phone # listed is also different from the one in check in instructions, hope the host pays attention to enhance check in experience.
I got the best room with balcony with lake view. Would be nice to have a folding chair outside the balcony to sit and enjoy. The town is small and the apt has easy access to ferry, bus terminal anr the shrine.
Stayed in April 2024
Reviewed: 7 May 2024
Benedict
United StatesSpace is very limited especially given the price of room. About 5 mins walk from bus drop off at Motohakone-ko. Do-able but be prepared for rain. Mattresses placed on a slightly raised wooden platform. Only one sink/tap for both kitchen and bathroom related use.
Set back from the lakefront; only 1 room seems to have windows facing lake. Great modern showers and separate modern toilet. Coffee, tea, kettle, microwave and refrigerator. Air conditioned. 2 seater sofa, coffee table. Slippers provided. Good quality shower gel, shampoo and conditioner. Good lighting, more than enough power outlets, including by bed side for CPAP machine.
Stayed in May 2024
Reviewed: 4 May 2024
Matthew
United KingdomThe place was lacking a ball and a plate
The property was right in the heart of Hakone. Waking up in the morning and seeing Lake Aishi was amazing! The apartment was clean and comfortable to stay in.
Stayed in May 2024
Reviewed: 3 May 2024
Isaac
Hong KongNil
Seaview and comfortable.
Stayed in May 2024
Reviewed: 1 May 2024
Meike
NetherlandsFor some reason all the windows are boxed up, which is a shame because you’re 30 metres from the lake and could have therefore had an amazing view. The sofa in our room was also broken and uncomfortable to sit at, usually not a problem for us as we like to be out most of the day but as there’s nothing open past 17:00 we spent some time on the room.
Thank goodness this room comes with a mini fridge and micro wave, we have no idea that no restaurants are open for dinner in Motohakone past 17:00!! We had to buy supplies at 7/11 and make our own dinners.
Stayed in May 2024
Reviewed: 29 April 2024
Candace
United StatesLoved the property. Just be aware than dinner options are very, very limited in this area in the spring. Luckily, a conbini is nearby.
Very comfortable rooms that were bigger than expected. The beds were excellent. Easy self check in so there was no staff involvement during our stay, however their communication was excellent beforehand so I felt ok with that. Great location on the lakeside in Motohakone-ko. Easy access to bus and pirate ship tours. The room was very clean we loved everything about this property.
Stayed in April 2024
Reviewed: 28 April 2024
Mark
CanadaA few things were in a bit of disrepair. The sink was loose, one of the screen doors fell out on the balcony. These things can easily be fixed, however, and did not interfere with the trip. Well, they do have an Onsen on site, it is just fine, but not magical
It is a fabulously interesting experience. The staff are particularly excellent. The dinner and breakfast were magnificent. Truly unique experiences. We were also transferring to a second hotel for our second night in town and one of the staff spontaneously volunteered to arrange to send our baggage ahead for us so we didn’t have to carry it all day. There was no charge for this service. We were super impressed.
Stayed in April 2024
Reviewed: 28 April 2024
Kerry
AustraliaVery small inside nowhere to store suitcases
Great location overlooking lake. Easy walk to everything
Stayed in April 2024
Reviewed: 19 April 2024
Danielle
AustraliaVery comfortable accommodation right on the lake. Clean and handy with a self check in. Good room size.
Stayed in March 2024
Reviewed: 18 April 2024
Jenifer
AustraliaCheck in was at too late at 4:00pm
Great location and money for value. In front of the shrine and near boat wharf. Clean and modern facility at an affordable rate.
Stayed in April 2024
Reviewed: 16 April 2024
Li
United StatesIf there is instruction tells how easy to find the property from lake side road will be great. ( back of the main street)
If there is lift can carry the luggage to 2nd floor will be great. Everything else are excellent.
Stayed in April 2024
Reviewed: 15 April 2024
Agnieszka
PolandIt was a bit cold in the morning, but that was probably because of the lake’s proximity
Very comfortable beds and a small lounge with sofa in the room - very appreciated! The location was also premium
Stayed in April 2024
Reviewed: 15 April 2024
Karl
United Statessomehow there was confusion and the email did not arrive but fortunately the phone number was posted so I was able to make contact and get the room number and access code. I might suggest sending a confirmation email with reply so that the critical information can be communicated when required.
the room was compact but had all the amenities required. the microwave and fridge was a great bonus. the property was the perfect location for activities on the lake. we were able to walk to all attractions. the bus terminal was very close. markets and convenient stores were easily walk-able. highly recommend the accommodations.
Stayed in March 2024
Reviewed: 14 April 2024
Sedat
Turkeycheck-out time is 10. it could be 11 at least.
Very close to bus , ferry station and shrine plus 5 minutes walk of you can see month Fuji…
Stayed in April 2024
Reviewed: 6 April 2024
Claire
AustraliaSome glasses and a plate or two would be nice
New apartments in great location. Comfortable beds and private bathroom.
Stayed in April 2024
Reviewed: 1 April 2024
Azkia
NetherlandsThere's no elevator, so carrying the luggage upstairs was quite a challenge. I was unsure of where to dispose of the garbage (no instruction were provided)
The room was designed so effectively that it felt larger than its actual size. I love the decorations and the meticulous attention to detail. I was assigned a room with a balcony, and waking up to the view of Lake Ashi every morning was simply breathtaking. Without a doubt, I will choose to stay here again the next time I visit Lake Ashi.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content