Beautiful hotel in a wonderful location. Unfortunately we only stayed one night while traveling back to the airport for our return trip home. Would've liked to stay longer. Dinner and breakfast were delicious!

Stayed in May 2024

Everything is a little bit dated

Great location close to Gora station, nice real thermal spring onsen, excellent dinner and breakfast, great and friendly staff

Stayed in May 2024

Lovely ryokan, only a short walk away from the train station and cable car. The food was delicious and the staff were very attentive and friendly. The ryokan is very comfortable and quiet, with nice views over the surrounding hills. The onsen is amazing (there’s even a private one that can be booked for 30 mins in the evening) and overlooks a small tranquil garden.

Stayed in May 2024

Nothing, we loved all of it! The property is slightly dated, but in great shape and very clean.

Beautifully presented traditional Japanese dinner and breakfast. Comfy beds, pretty view from our room. The onsens were clean and had a cute little garden area to look out at. Staff was super friendly. When no taxis were available, they helped me arrange a hotel shuttle for my family to the bus stop with all of our luggage, despite the fact that it was a holiday and they didn't originally have someone to drive us. I think they called someone in for us!

Stayed in May 2024

Service, food, room, hot spring was lovely. My son loved it so much he wants to stay here again.

Stayed in May 2024

Everything was perfect!

loved everything! especially the warm welcome, food experience and traditional japanese-style rooms and private onsen! thanks a lot!

Stayed in May 2024

Nothing

The hospitality was so warm and welcoming we felt almost at home! The staff were so friendly, food was very good, In addition to that, we also had our food adjusted to our liking. The room was comfortable, everything felt so authentic. As a bonus on the day that we checked out it was raining, so they offerred us a ride to the nrarest train station!

Stayed in May 2024

Traditional Japanese dishes are really exquisite and delicious. Also, the hotel service is hospitable. We stayed two days enjoying their Onsen and relaxing environment.

Stayed in April 2024

Although I was happy to try all the food, it was harder to do this at breakfast when the flavors are strong.

We were willing to try all foods and onsen experiences. Fish is not our favorite but the experience was fantastic and the staff helped us to navigate how to eat the various foods. They also gave us clear guidance on the clothes and baths. It was an experience I will never forget.

Stayed in April 2024

Dinner and breakfast were exceptional. It was a beautiful and delicious meal. An onsen was excellent. I liked the open-air onsen very much(we could book it for ourselves for half an hour).

Stayed in April 2024

The towels were very old and thin. The towels could be replaced. During meals it would be nice if the courses were served slower. We found each course was served all at once. Communication to all customers of the intent of the Ryokan. I agree with families staying and being welcomed, but having children running around the ryokan when many guests have come for a peaceful experience is disrespectful.

The staff were amazing and helpful The Neal’s were all well presented and tasty.

Stayed in April 2024

The room looks clean but when you look into the details you can see dust on windowsills etc. I saw the stain under the bed sheet.

Dinner and breakfast are very good. They provided a lot of food, and we enjoyed them very much. We had private bath which was very nice and relaxing. The public bathroom is very clean.

Stayed in April 2024

Nothing

The onsen

Stayed in April 2024

The interior needs updating. The pillows were very hard and at night there was a green light from the fan that illuminated the entire room making it slightly difficult to sleep.

We loved the Onsen. The food was great but a bit too much for us. The location was amazing and serene. We really loved the accessibility to the cable car and gondola as well as the open air museum etc. It was kid friendly. We traveled with our 10 and 12 year old's and they were treated kindly. We loved wearing the Yakudas provided as well. Tea time in our room was wonderful and the mattresses we slept on were great. I appreciated that they set them up and put them away for us while we ate meals.

Stayed in April 2024

N/A

It had a beautiful mountain view, there was a public and private onsen and overall it was an excellent traditional Japanese ambience

Stayed in April 2024

Onsen not hot enough, a bit run down. More towels please...they don't dry between the onsen visits.

Keiseki, nice large room., including a Ryokan seating area.

Stayed in March 2024

More towels

The quality & presentation of the meals was excellent

Stayed in March 2024

My wife and I had strained backs after the long flight, so we decided to have a massage. It was a total waste of money (5000ish yen for 40 minutes on the beds in our room), strongly discouraged: my wife got a bit of relief, I got zero, had to wait until we got a great massage for 4600 per hour in Osaka. Not a dislike, but just for information: during the cold season it may be a bit cold in the toilet (we had the same experience in all other hotels too though) and the shower (which is not a problem as the water can be adjusted to very hot).

We had a huge room with beds and tatami mats, and amazing view of the mountain with the snow-covered 大. We stayed for 2 days and all 4 meals were different and amazing. One breakfast included a bit of fruits, yoghurt with granola, another one - an omelette with a sausage and salad (I like traditional food more, but for those who are concerned). We stayed in 3 different ryokans, and I would say kaiseki here was overall the best (specifically we liked japanese snapper). Location was also great as the cable car operated until 18:30ish. Addressing the comments about the uphill climb from the train station - just don't do it! :) You will most probably buy the Hakone pass anyway, so, when you arrive just take the cable car and walk downhill from the first stop. P.S. Hakone pass works for calendar days, so if you stay 1 night you would need a 2-day pass, for 2 nights a 3-day pass. We used only the private outside onsen (30 minutes for free each day), it was great!

Stayed in February 2024

hope there are pickup transport from gora station

food and onsen best

Stayed in March 2024

It is located at a bit steepness place so not good to carry heavy luggage.

Both breakfast and dinner were delicious and very good. Impressed.

Stayed in March 2024

Lalaca is located up a steep hill so may be tough to get there on foot if you are carrying heavy bags.

Staff were polite and helpful, are English competent. Loved the traditional dinner and breakfast and the experience of wearing yukatas everywhere, traditional Japanese public bathing facilities, the outdoor onsen after dinner where you can gaze up at the stars before falling asleep on futons in a tatami room. We had fantastic view of the mountains from our window. Quiet location.

Stayed in February 2024

Great Japanese experience, meals were fabulous. We enjoyed the onsen

Stayed in February 2024

Breakfast/dinner was great and worth it, the onsen is not big but feel good.

Stayed in February 2024

The food was excellent

Stayed in December 2023