990-2301 Yamagata, Zao Onsen, Zao-onsen 746, Japan
#11 of 27 hotels in Zao Onsen
Guests' ChoiceBased on 27 hotel reviews
8.9Cleanliness
9.1
Comfort
8.9
Location
9.2
Facilities
8.9
Staff
9.5
Value for money
8.5
Free WiFi
10.0
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Showing 1 – 25
Reviewed: 19 March 2024
Elizabeth
AustraliaThe breakfast was good, we all had eggs cooked for eachbof and some toast which was nice. The lodge is set up really we to ski and board at Zao, you can just walk up the hill to the gondola, and the staff were very friendly
Stayed in February 2024
Reviewed: 21 February 2024
Siqi
SingaporeNA
Good food and good view. Value for money and they have a cute dog! Near the ski area. Very friendly staff who can speak good English so no communication issues
Stayed in February 2024
Reviewed: 16 February 2024
Lang
MalaysiaImpeccable.
The location is good, there are many ramen restaurants and cafes around, and the food at the hotel's restaurant is also great. Clean and tidy. The staff service is very good, Can be said to be excellent service . Impeccable. There is also a very cute dog named Yuki.
Stayed in February 2024
Reviewed: 4 February 2024
Fiona
Australiadelicious - hot coffee on tap.
Stayed in January 2024
Reviewed: 28 January 2024
Xin
SingaporeThe host of house is very friendly and can explain very detailed in english . Love the environment there with relaxing.
Stayed in January 2024
Reviewed: 28 January 2024
Cindy
AustraliaWe really liked the environment/vibe of this place. The staff were also great and super helpful. The location is very close to the Jupeer and the breakfast in the morning was delicious. The rooms were super spacious and comfortable.
Stayed in January 2024
Reviewed: 21 January 2024
Vargas
United StatesThe staff was absolutely fantastic and made you feel like family! Very clean and hospitable. Yuki their #1 staff was the absolute sweetest! Everyone was so helpful and dinner and breakfast was fantastic. So much so that we would love to expat for a bit at Zao!
Stayed in January 2024
Reviewed: 20 January 2024
Mark
AustraliaNothing. It's perfect the way it is.
We absolutely loved our stay here! Garby and Mao have created a wonderful atmosphere. Best feature for us was playing games with all the other guests in the chill out zone. Highly recommended.
Stayed in January 2024
Reviewed: 14 January 2024
Danaiphol
ThailandCozy vibe, people, and Yuki jung!
Stayed in January 2024
Reviewed: 23 December 2023
Ying
AustraliaNothing
Very helpful and friendly hosts, good environment, warm and cozy place
Stayed in December 2023
Reviewed: 22 December 2023
Chen
TaiwanA wonderful, cozy snowfield resort which has very relaxed atmosphere. Both owners are very friendly and excellent in english. It would be a great vacation if you enjoy your ski/snowboard. Also a big plus is their big, fluffy dog, Yuki. Who is very friendly and welcoming all the guests.
Stayed in December 2023
Reviewed: 24 January 2023
Melvin
SingaporeLacked charging points
Breakfast, the games at the lounge, very close proximity to ski lifts.
Stayed in January 2023
Reviewed: 28 December 2021
Anna
JapanBecause of the structure of the house it is a bit easy to hear when people walk around the house at night.
The staff was amazingly friendly and went even snowboarding with us. During the day the manager was taking care of our dog. The common area like the restaurants and fire place are very cozy and it is nice to spend time there. very good homemade food too. The mountain was amazing.
Stayed in December 2021
Reviewed: 10 February 2024
Zaharangah
JapanBefore I booked the place I’ve read the comments. Mostly with good review. I wasn’t disappointed at all. Staff was friendly the place quite clean and close to the ski resort and onsen. Only 5 mins walk from Zao bus terminal. The breakfast limited but thats fine. My room was facing mountains and its beautiful.
Stayed in February 2024
Reviewed: 29 January 2024
Lynn
New ZealandShower/bath shared (knew this when we booked) No privacy at all for showering.
Reception area. Excellent welcome full of info. Fire going warm and welcoming. Rate was for dinner bed and bfast. Meals ok
Stayed in January 2024
Reviewed: 24 February 2023
Soo
SingaporeThe staff other than the owner were not familiar with many things. The staff, mostly part timers for the winter season, mingled with the guests freely and were rather noisy at night. the amenities and facilities were a little dirty. The bath rooms were in basement and we had to climb 4 levels to our room on third floor.
This is more suitable for young backpacker type of traveller. The repeat guests and staff were mostly from western countries and they bonded well. Daily breakfasts were different.
Stayed in February 2023
Reviewed: 4 January 2024
Anonymous
United StatesGreat location and atmosphere. Close to the slopes and walkable to everything.
Stayed in December 2023
Reviewed: 23 February 2022
Anonymous
United StatesN/A
Very friendly staff and nice family atmosphere. The breakfast and restaurant were excellent and the common area was cozy and welcoming.
Stayed in February 2022
Reviewed: 19 February 2024
Snxo_
JapanThere are no comments available for this review
Stayed in January 2024
Reviewed: 11 February 2024
Fan
ChinaThere are no comments available for this review
Stayed in February 2024
Reviewed: 31 January 2024
Snxo_
JapanThere are no comments available for this review
Stayed in January 2024
Reviewed: 14 January 2024
Adam
MalaysiaThere are no comments available for this review
Stayed in January 2024
Reviewed: 30 December 2023
Theeraphat
ThailandThere are no comments available for this review
Stayed in December 2023
Reviewed: 6 June 2023
Robert
United StatesThere are no comments available for this review
Stayed in March 2023
Showing 1 – 25
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