Staff were exceptional, good exceptional and clean. Onsen was great but no views of lake from Onsen.

Stayed in May 2024

Warm recommendation. Great hotel. A very spacious room with a view of the lake. Dinner at the level of a luxury restaurant and a very good breakfast. A pampering hot spring. A sense of personal attention from the manager and staff. A highly recommended hotel.

Stayed in May 2024

The photos of the room I selected had a balcony. but my room didn't. so please be mindful of the photos. that being said the room had openable sliding doors to outside, which was nice.

Extremely friendly Staff. Big rooms. although I didn't use the onsen they looked great. Nice View from room. Good soundproofing, quiet. breakfast was Good

Stayed in May 2024

The yukata is only given in one size. It would be nice to get measurements for the size on arrival instead.

The room had a nice view of the lake. The onsen is small but nicely kept, and the outdoor pool was great! The food is delicious and made with local ingredients. The staff was always very helpful and friendly.

Stayed in May 2024

No lifts

Friendly and supportive staff. Spacious room with good amenities. Just opposite the lake. Breakfast and dinner are very nice.

Stayed in May 2024

-

big room with lakeview

Stayed in April 2024

No complaints

Beautifully located by the lake and convenient to other sites. Delicious breakfasts and dinners at the hotel with very attentive and helpful staff.

Stayed in April 2024

We had an all around pleasant time here. The hotel's staff is outstandingly friendly, the dinner was stellar and the Onsen was cute. A great stay, especially at the price we paid!

Stayed in May 2024

Big room , new and very clean bathroom, good view Excellent food Super friendly staff

Stayed in April 2024

The property is in a beautiful location right beside lake Chuzenji. The rooms are big and all have a lake view. The property has its own Onsen spa both indoor and outdoor with separate spas for male and female guests. Amazing!

Stayed in April 2024

Location in front of the Tobo bus station. Great location overlooking the lake, right next to the boat dock. Amazing onsen. A hotel right in front of Chozenji Lake and within walking distance to Kegun Waterfall. The staff are super friendly and helpful. Excellent meals.

Stayed in April 2024

Onsen too small to accommodate more than 3 adults

Location very good near to all the sites and facing lake chuzenji. Food for breakfast and dinner was good and sufficient

Stayed in April 2024

This hotel is fantastic. I wanted to see more in Nikko so decided to stay over for one night. This hotel is up the mountain by the lake and within 5 minute walk of the main bus station, and about 10 minute walk from the waterfall, so a very convenient location. Rooms were huge (especially compared to city hotels) and with the view of the lake. Very quiet at night so great night sleep, bed is very comfortable and the room has live tv. Staff were super friendly and happy to help. There is a small onsen on site but we didnt use it. You do need to be naked for it. We had dinner and breakfast at the hotel, both were amazing. Proper traditional Japanese dishes. Dinner had a few courses, each one explained to us and tasted amazing. Very talented chief! Breakfast was buffet style with traditional tofu, really good also! This surprised me because we stayed at an onsen hotel with similar style dinner/breakfast arrangements before and food was nowhere near this good!

Stayed in April 2024

The place may be a bit far from Nikko itself, but that is a good thing if you are looking for a complete escape from reality!

Wonderful hotel in front of lake Chūzenji. The staff is extremely helpful, the onsen is great, the kaiseki dinner you can order is a blast - plus, there is a great “homey” feeling to it.

Stayed in April 2024

Had to preorder meals.

Friendly staff and the meals were very good. Onsen was fantastic!

Stayed in March 2024

Not so cosy eating area

Location is great to hike up the mountains and easy access with the train!

Stayed in April 2024

There is no lift so inconvenient but the hotel staff are happy to take the luggage and make up for this

The ambience was great and the rooms were large and tasteful.

Stayed in April 2024

Beutiful hotel near the lake. Great view from the room. The stuff was very helpful, highly recommended.

Stayed in March 2024

Beds could be longer (I am very tall).

Nice and secluded. Wonderful window view. Has a private onsen. Really close to Kegos falls. Spacious rooms.

Stayed in March 2024

Hot spring is small and 40c which is too hot for my taste

Large rooms, absolutely amazing food for dinner. The food was worth the price of the hotel on its own.

Stayed in April 2024

All good

Good location, food, service

Stayed in March 2024

We had a delightful two-night stay at the hotel where the staff warmly welcomed us, making us feel right at home. The food was exceptional, and we would enthusiastically suggest this hotel for a refreshing getaway from city life. Accessing the hotel from Nikko station was straightforward, and it boasts a splendid view of Chuzenji Lake.

Stayed in March 2024

None

The massage chair in the room was a bonus. Staff were exceptionally friendly and helpful providing recommendations to eat and places to explore. Breakfast was plentiful. Location was ideal across the lake with a bus stop just right out front. We also liked the bar area where there was a great range of alcohol drinks and ypu can also purchase snacks and there was a vending machine for drinks. Onsen and availability of amenities were really good!

Stayed in March 2024

Nothing

Great Staff hospitality, lake view room, spacious room, onsen.

Stayed in March 2024