We stayed there for two nights and it was a very satisfying and pleasant experience. All aspects, including the staff, the room facilities, the breakfasts and dinners, the environment and the location, are all excellent! It will be a good choice if you want to experience the vibe and services of a traditional Japanese onsen hotel when visiting Hokkaido!

Stayed in May 2024

Our stay was wonderful. The stay was the best. They were super kind and we loved having small (Japanese) conversations with them. Furthermore, we especially loved the futon beds, the lovely onsen facilities, the food, and the location. It was situated close by Jigoku Dani and hiking routes.

Stayed in May 2024

A little wear and tear in the rooms.

Staff always there to greet you with a smile.

Stayed in May 2024

The service was spectacular. Every detail of the kaiseki dinner was special, it was in the private room and the access was easy and with privacy. We got a bedroom with a private onsen. The temperature of the water was perfect. You have to choose the hour of the dinner and breakfast, then I understood the reason, it was meticulously prepared for you.

Stayed in April 2024

Staffs are friendly, Kaiseki dinner and breakfast are delicious, love the tatami room and bedding, private onsen in the room is big enough to fit two ladies. Good location, the donan bus stop is just right in front of the property. Hotel is near to Hell Valley and the main street. Overall happy with the stay.

Stayed in February 2024

Room was a little dated but still alright.

Room was spacious, in-room onsen was wonderful. Dinner and breakfast were delicious. Check-in staff spoke good English.

Stayed in February 2024

Nothing to critique, our stay was great.

Ryotei Hanayura was a great way to experience the beauty of Hokkaido in the Winter. The property is just a short walk from Noboribetsu Station and an even shorter walk to the entrance of the “Hell Valley.” We opted for a Japanese style room with a private outdoor bath on our balcony since my husband has tattoos. This alone was worth it and made the experience. A hot bath in the crisp winter air set against the Hokkaido snow. Our stay included a kaiseki dinner and Japanese breakfast which just rounded out the experience. Of course Western travelers may not be used to sleeping on futon and Japanese meals, but quite frankly “when in Rome.” My personal pet peeve is travelers who go to another country and expect to cherry pick what cultural elements they want to experience and those they don’t.

Stayed in December 2023

Nothing

The Japanese transitional room setup and private onsen

Stayed in December 2023

Nothing i can think of

Love the food meticulously prepared and the dining staff are so polite and gracious

Stayed in December 2023

Welcoming personnel, superb dinner and breakfast, cozy accommodations, and nice location, very close to shopping street and hell valley, shuttle bus to Sapporo.

Stayed in December 2023

The bathroom shower water temperature is very hard to adjust, it's an old one, it's either extremely hot or extremely cold.

The private onsen in our room is great. The dinner and breakfast were very nice. The shuttle bus from Sapporo is convenient.

Stayed in December 2023

Nothing

Everything

Stayed in December 2023

If you have lower back problems the Japanese style room with futons maybe a little difficult for those to get off the floor.

The location was very clean and the staff was super friendly and helpful

Stayed in November 2023

None

Excellent, diligent; accommodating staff. Old scho.

Stayed in November 2023

Onsen facilities did not have a sauna. They did not have a complementary ice cream service that other hotels offer, there was a gift shop that sold drinks and icecream. The venue was slightly further away from the main street when going for a stroll.

The dinner experience was amazing. Beautiful food with light and delicate flavours. The outdoor onsen was amazing, quite glad we entered later where there were not many other people.

Stayed in November 2023

I was a bit disappointed with the hair dryer. It was really old so it didn't turn completely on and it had really low wattage so it took forever to dry my long hair. Worse because we're 3 sisters sharing a room, we were queuing to use the hair dryer.

The dinner and breakfast was really lovely. Really delicious. A really great experience. However the staff's English were kinda limited so there were times when we were confused when they tried to explain how to eat something, etc. But it's no big issue. We booked the room with private onsen, it was a great idea because when we went to check out the public onsen area after dinner, we saw that there were a lot of people at least at the shower/locker area so we didn't get down to the onsen.

Stayed in October 2023

Exterior of building looked a little dated

I was a little hesitant after I booked but am extremely satisfied with the service, kaiseki dinner, breakfast and private onsen. Right in the heart of city center and to attractions.

Stayed in November 2023

Stronger air filtration to reduce the natural smell of sulfur would be nice.

Breakfast was a delicious and simple box meal with fresh, grill - it - yourself fish and hot pot, plus a small continental buffet if you want more.

Stayed in November 2023

The private hot tub on the balcony had too much sediment on the bottom and sides. The sediment from the hot spring sources is supposed to be good for the body and skin but the amount that accumulates in the private tub is far too much and should be removed from time to time. The public baths are very nice and the water is relatively sediment free.

Location is good. Great starting point for a nice hike up the road to the trail start so you can visit the hot spring lake and also the Hell Valley" on the way back down and in to the village of Noboribetsu. Dining was superb for both breakfast and dinner. Each evening meal is in a small private room and the food was very varied and fabulous.

Stayed in October 2023

room for improvement for the inclusive breakfast.

Nice ryokan with helpful and friendly staff. the inclusive dinner was excellent.

Stayed in October 2023

bathrooms in needs ofrenovation

Dinner and breakfast exceeded our expectations

Stayed in October 2023

English level have improvement area for serving non-Japanese speaking visitors

the hotel room is spacious, very clean, hot spring experience is nice

Stayed in July 2023

Nothing

The private onsen was amazing.

Stayed in September 2023

beautiful property. Staff is very attentive. Food is phenomenal. Child friendly

Stayed in September 2023