390-0815 Nagano, Matsumoto, Fukashi 1-5-5 Conglo M 6F, Japan
#29 of 69 hotels in Matsumoto
Guests' ChoiceBased on 443 hotel reviews
8.0Cleanliness
8.6
Comfort
8.5
Location
8.5
Facilities
8.5
Staff
8.5
Value for money
8.4
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 May 2024
Roger
SwitzerlandVery friendly staff! Modern equipment, very nice onsen
Stayed in May 2024
Reviewed: 23 May 2024
Kristina
GermanyBest price-quality ratio! Amazing helpful front desk, fresh towels, slippers, tea and coffee every day. Washing machine and dryers in place for a small price (300 yet), good breakfast available for 500 yen. Our bed was a bit on the harder side, but I found it great, as I prefer it that way.
Stayed in May 2024
Reviewed: 22 May 2024
Catarina
United KingdomUnable to use bath as strict opening hours for ladies (during the day while sightseeing!)
Great location, good size room.
Stayed in May 2024
Reviewed: 18 May 2024
Jon
United StatesThe bed mattresses! So uncomfortable! Please Matsumoto M, invest in some decent mattresses. Otherwise, the hotel is great.
Interesting location on the top floor of a mall. The staff was friendly. The common area is really nice with all kinds of ammenities like tables to dine at, microwaves, water and coffee stations, desserts to buy, and a computer station with several computers at your disposal. The room itself is simple and clean. Somebody in another review commented the windows don't open, but ours did. We had fresh air whenever we wanted. Hotel was a pleasant 20min walk to Mastumoto Castle(must visit).
Stayed in May 2024
Reviewed: 14 May 2024
Moritz
GermanyThe windows were locked (apparently for good reason in the 6th floor), and could not be opened.
Extensively equipped comunal space, nice onsen, decent rooms. Wonderful stay in Matsumoto.
Stayed in May 2024
Reviewed: 7 May 2024
Megan
JapanThe entire hotel was heated to much above our comfortable level- even in a skirt and a tshirt, I was sweating even whilst sitting in the common area, and the capsule was too warm to sleep well. If only it wasn’t so hot, we’d have rated it a 10.
We stayed in the ladies’ capsule section and it was excellent- aside from the capsule bed, you also get a tall locker, desk, and some floor space with a curtain so you have privacy and space. It’s really nicely done. The bathrooms were clean (little mould on the shower ceilings, but it is Japan after all and things go mouldy here quickly) and the common lounge area was open and welcoming. There were lots of amenities to use, for those who needed them, and free coffee and multiple types of tea. We didn’t use the public bath owing to small tattoos- they might want to review this, I don’t think they’ll have too many gangsters to worry about, somehow! Staff were very kind, all spoke English (even when I started in Japanese) and overall it was a great experience.
Stayed in May 2024
Reviewed: 3 May 2024
Thomas
SwitzerlandThe bed was a bit hard.
The location was perfect, close to the train and bus station, and to the popular locations from Matsumoto. There was also a small spa available. Price was good.
Stayed in May 2024
Reviewed: 30 April 2024
Deborah
AustraliaWhen we arrived, despite booking a two bed room, I was told it was only a one person booking and was asked to pay an additional fee for my son. That was disappointing because surely if you are booking a two bed room it is because there are two guests. Another mix up happened when we asked on check in if they could forward our bags to next hotel. They said yes but when we brought them down later to do so, they said they could no longer do it. That was very disappointing.
It was very clean and comfortable.
Stayed in April 2024
Reviewed: 24 April 2024
André
PortugalNothing in particular
Location was nice and so was the place. Didn't get to use, but offering free bicycle rent is great! Staff gets bonus points for saying "obrigado", which is Portuguese for "thank you".
Stayed in April 2024
Reviewed: 19 April 2024
Tony
CanadaHotel entrance was hard to find as the bottom floor is a bookstore. Building looked kind of run down
Location very close to bus and train station
Stayed in April 2024
Reviewed: 19 April 2024
Justine
AustraliaAll good
Great place to stay in Matsumoto, within walking distance to train station. They have 6 bicycles available to use for free
Stayed in April 2024
Reviewed: 16 April 2024
Grace11598
SingaporeThe onsen timing for males and females was rotating. Was not able to use the onsen as we checked out before the assigned time. Also was provided with 1 small and 1 normal sized pillows for a room for 2.
Love the location
Stayed in April 2024
Reviewed: 12 April 2024
Amy
United KingdomNo social atmosphere. Staff don't speak english so use google translate. Can only use the onsen between 3-7pm if you are female, no morning session for females which is very unfair.
Towels, toiletries, etc included. Free city bike hire for upto 3hrs per day. Location is 10-15mins walk to the castle. Clean and modern, spacious dormitory.
Stayed in April 2024
Reviewed: 30 March 2024
Kfir
IsraelThe bed is very very firm, and the pillows are thin and horribly uncomfortable...
Very nice hostel/hotel. Located 5 mins from the train station. The room was as described, and the price was very fair
Stayed in March 2024
Reviewed: 26 March 2024
Bb
JapanIt was a one floor hotel inside a building in the 5th or 6th floor. It was confusing as I couldn’t locate it in the beginning but the staff in the bookstore guided me to the elevator going up to the hotel.
It was near the bus station and a convenience store.
Stayed in February 2024
Reviewed: 16 March 2024
Christian
Germanygood location, nice staff, very satisfying for the price.
Stayed in March 2024
Reviewed: 5 March 2024
Bethany
JapanThe beds really aren't very comfortable and it can be hard to find if you've not stayed here before.
It's quiet and has great amenities. It's also conveniently located near the bus station and the train station. It's also warm in the winter which is important when traveling in Nagano.
Stayed in February 2024
Reviewed: 3 March 2024
Gaia
SloveniaThe staff was nice, they even stored our luggage after check out.
Stayed in March 2024
Reviewed: 1 March 2024
Kazue
AustraliaNone
Close to JR Matsumoto station Very clean shower room and comfi bed Keep baggages before/after stay
Stayed in February 2024
Reviewed: 12 February 2024
Anac_bm
AustraliaExcellent location.
Stayed in February 2024
Reviewed: 2 February 2024
Mandy
JapanGood location
Stayed in January 2024
Reviewed: 1 February 2024
Chloe
AustraliaThe bed was very firm. Aside from this the stay was overall nice.
Clean and neat rooms, clean bathroom. Free bike hire was really great and helpful to get around as Matsumoto is a beautiful city to see by bicycle. Lots of food, shopping and restaurants nearby.
Stayed in February 2024
Reviewed: 31 January 2024
Angèle
FranceToo much light during night
Emplacement, amenities
Stayed in January 2024
Reviewed: 8 December 2023
Peggy
CanadaWish there was a longer time period to use the public bath for women
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content