The staff does not enter your room during the stay, which means you need to set the futon bed up yourself. The place seemed dated and in need of an update. It wasn't really dirty, but worn. There were a lot of flies in the bathroom. There was a note about flies in the welcome booklet, but it was written in such broken English that we did not understand what it said, something about calling the front desk I think, but we ended up killing all of them ourselves. If you come here, get the dinner too, because there isn't really anywhere nearby to get a meal. We tried going to a place next door, but it was closed early without notice. Had to eat cup noodles as a last resort.

We arrived very late, at 11:30pm, but the reception desk was still open and accommodating. There are 2 different baths, both with indoor and outdoor pools, and they switch between male and female depending on the time of day, so you can try out both. Enjoyed a free popsicle after the bath and played ping pong in the games room in a yukata. If you're planning to walk to other attractions in Nikko like Edo Wonderland, this was one of the closest affordable hotels. Breakfast was a buffet, but make sure you get down there on time.

Stayed in April 2024

Ok so the down side this is a traditional Japanese Hotel and the bedding reflects that , my suggestion would be it’s time to upgrade their sleeping mats as they were rock hard the floor was better. The distance from Nikko’s temples is a little further then I thought so that was on me.

The food and the staff were amazing and it was clean, the onsen was marvellous could’ve stayed in there all day. We unfortunately did not get to take advantage of all they had to offer which was quite a lot.

Stayed in March 2024

Hotel is a bit dated and the 10 minute walk from Tobu World Square Station might not suit everyone. Slightly older facilities and a walk didnt bother us (we sent our luggage ahead).

We really enjoyed our stay. It appears to have a predominantly Japanese clientele, but staff have a bit of English. We had a great view over the river, breakfast buffet was delicious, onsen was great, private onsen (no extra cost) was easy to book. 400 metres to a supermarket. My daughters thought sleeping on tatami mats was like having a big sleepover in the loungeroom.

Stayed in January 2024

Facility is very old. Room needs air purifier.

Nice staff! Great food! You can reserve a private bath for 50 min for free!

Stayed in August 2023

the location is bit far from train station could not find out if there is a bus service

Breakfast and Onsen facilities were excellent!

Stayed in May 2023

The room was clean, also the staff spoke hindi so it was easier for me to get by. 3 to 5 alcohol and local delicacies were there which was great. Even the buffet was good, apart from the tempura which lacked flavor the rest of the food and alcohol was very good. Also the view from the room was magnificent. Overall good experience

Stayed in May 2023

Just unaccustomed to Japanese style hotel rooms, so very new and different.

Beautiful view of the river/gorge, corner room on the top floor. Large room

Stayed in May 2023

The way to bus stop going back to the kinugawaonsen station is confusing, because the bus has to make a U-turn to pick up. The hotel staff must be careful to tell the detail of the bus stop more than this.

nice dinner and breakfast, some staff are very nice and kind.

Stayed in January 2023

Simple nice breakfast

Simple nice onsen

Stayed in March 2023

The hotel is nice and i realy liked that we could have a private onsen.Theres a massage chair with books to read down stairs as well as drinks you can get at certain times. The staff were plesant and helpful. Dinner was lovely and i realy enjoyed it along with breakfast however i only managed to have 2 of the 4 meals for our stay as unfortunatly i became very ill.My partner requested to bring me some fruit when he went to get his own dinner as i couldnt move more than a couple feet without vomiting and this wasnt a problem for the staff. On check out i apologised to the staff as im sure other guests must have heard me vomiting much to my embarassment. They were naturaly concerned and asked if i was ok. I still felt ill but managed to get to kyoto that day without any emergency stops ( i did have a sick bag all the way there😅)

Stayed in December 2022

I saw hair on the futon when I was putting the covers. I guess that's why you put covers on it but I hope they at least disinfected the futon. 😬

Breakfast was pitch perfect!

Stayed in November 2021

The futons are a bit thin, so sleeping on them was uncomfortable.

The location is a 10 minute walk from the train station. With heavy luggage this can be a bit tough. The staff is very kind and converses in Japanese (not English). Breakfast was wonderful. Onsen was wonderful. Booked dinner buffet as well, which was very tasty (must reserve at front desk ahead of time). Enjoyed the game room they had on site. Front desk staff very helpful and called us a taxi.

Stayed in November 2023

We have to setup futon by ourself.

Great Staff, Nice Location, Buffet Breakfast and Buffet Dinner was great (Include Softdrink and alcoholic beverages)

Stayed in March 2023

Big hotel, big wonderful onsen with great skincare products, good food, friendly stuff, free welcome snack and drinks. Thank you!

Stayed in August 2023

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Stayed in March 2024

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Stayed in August 2023

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Stayed in May 2023

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Stayed in March 2023

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Stayed in February 2023

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Stayed in March 2022

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Stayed in March 2022

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Stayed in August 2021

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Stayed in February 2024

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Stayed in October 2021