It was a pity that the restaurants were only open with a full menu (5-6 courses). There wasn’t an a la carte menu available.

The view, the onsen

Stayed in April 2024

Location

The huge.and clean room

Stayed in April 2024

Nothing.

My group and myself enjoyed our stay here. We had booked Mt Fuji View Rooms which were amazing. The hot spring baths and sauna were extremely good The breakfast.was curated for individual preferences and dietary restrictions of the group. One of my group members left her sunglasses in the room and the hotel couriered it to the next hotel where we were staying. This was highly appreciated.

Stayed in April 2024

Nothing....

The room....its very big n clean .....very comfortable.... And of course the spa and the breakfast🩷

Stayed in February 2024

Breakfast

Everything good. Except breakfast disappointed as check in staff did not highlight there are choices available between Western & Japanese. They the made decision to select Western breakfast which is not our preferred choice.

Stayed in February 2024

The front desk staffs’ service could be much better, they were not very polite and seemed a bit rude to us. Especially a male receptionist who received us, his communication was not clear and lack politeness - there was no ‘thank you’ or ‘please’, so when he was asking us for documents he sounded like he was making demands. For a four star hotel, this is not a behaviour to tolerate for its guests.

Spotlessly clean, outdoor foot bath, nice garden, quiet surroundings, good view of Mt. Fuji, spacious room

Stayed in February 2024

Nothing

Onsen

Stayed in November 2023

Location was a little bit far from JR Gotemba station if you took the trains and have luggages. You will still need to take a taxi. It won’t be easy taking the shuttle bus.

Mars Garden Wood Gotemba had a good location and views. It is literally a garden woods. The view from our room was very nice. Due to the season during our stay, they have light show every hour (?) at night and we simply loved it. Rooms were big enough for a family of 4, even if the kids are almost adults.

Stayed in December 2023

Nice facilities and location -everything good

Stayed in December 2023

Property was very well maintained, rooms were large, local breakfast included in the room rate was lovely, and all the staff were super friendly and helpful.

Stayed in November 2023

A little old overall, WiFi did not work (couldn’t connect to the WiFi)

Spacious, nice onsen facility as well as a large Japanese style garden with maple trees and a coy pond where you can feed them.

Stayed in November 2023

Nothing in particular.

Very big room size and large twin beds. High privacy and quiet stay as total number of rooms is low. As total number of guests is low facilities can be enjoyed in high privacy and comfort. The Mount Fuji view from my window is fantastic.

Stayed in November 2023

Location May be inconvenient if not driving.

Mount Fuji scene is stunning.

Stayed in November 2023

Modern hotel, good location close to interchange, short distance from Mt Fuji, Great view of Mt Fuji from my bedroom Standard of food was exceptional, service excellent

Stayed in November 2023

Location is not so convenient. But if you drive, it is fine. The hotel is very pricey.

Nice big room. Staff is friendly. Good Japanese breakfast. Nice garden with musical fountain display at night.

Stayed in November 2023

Nil

Nice clean and big room with Mt Fuji View. The staff are very attentive. The moment my car entered the hotel compound, the staff rushed out to tender her service, including helping to unload the luggage and provision of the carpark entry card. The breakfast was nice. We chose the Japanese style breakfast and surprisingly, it was very elaborate. The staff at the restaurant were very courteous. We will come back here again when we next visit Gotemba. Btw, the carpark is a basement carpark, free parking, and the lift goes right up to the hotel room.

Stayed in November 2023

The restaurant price on high side for hotel guest.

The room was clean and spacious.

Stayed in November 2023

Staff is helpful but did not go out their way to help.

Cleanliness

Stayed in November 2023

Location is far from the station, it looks near but I have to bring my luggage to walk round the road to pass into the entrance, because there is no direct entrance. Location near the Outlet but far from the tourist attraction too. Pillow too soft

Breakfast is unique, even though I don't eat raw, but I still enjoy the beautiful decoration. Room size is ok, mount fuji view is splendid. Onsen is really good experience, and the music fountain is awesome.

Stayed in October 2023

Everything

Great hotel, awesome friendly service

Stayed in October 2023

Location is a little out of the way but that is the trade off between somewhere in the hustle and bustle of a property in a city where everything is convenient vs somewhere that has more privacy. At least the bus stops for the free bus shuttle to the premium outlet mall is quite near which I discovered only arriving at the property. The breakfast is Japanese traditional meal and may not be enjoyable by most people as you do not have a say in the selection of food. Good for experience though.

Fantastically landscaped property that is very near to the Gotemba Premium Outlet Mall. Property was quite spread out and the property area is quite big with different buildings. They have on-site onsen bath. Room is very spacious with a nice view of Mount Fuji

Stayed in September 2023

The Mt Fuji view, the food in restaurant, the garden

Stayed in October 2023

Although we were driving, it was not easy to find as it was quite secluded and it had many different buildings within the same compound and no signage to hotel reception. Basement car park lot was not easy to maneuver if you had large car.

Large spacious twin room with ample space to move about. Large window on high floor with good view. Japanese breakfast was different every day and taste quite nice.

Stayed in July 2023

The room was spacious with a great view. The bath was huge, and I had it to myself every time I visited.

Stayed in August 2023