412-0026 Shizuoka, Gotemba, Higashi-Tanaka 1089, Japan
#2 of 27 hotels in Gotemba
Guests' ChoiceBased on 127 hotel reviews
8.6Cleanliness
9.3
Comfort
9.3
Location
8.5
Facilities
9.0
Staff
9.1
Value for money
8.1
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 May 2024
Chien-chun
TaiwanThe breakfast at this hotel is perfect.
Stayed in May 2024
Reviewed: 30 April 2024
Marianne
MalaysiaIt was a pity that the restaurants were only open with a full menu (5-6 courses). There wasn’t an a la carte menu available.
The view, the onsen
Stayed in April 2024
Reviewed: 23 April 2024
Lisa
SingaporeLocation
The huge.and clean room
Stayed in April 2024
Reviewed: 18 April 2024
Flavia
IndiaNothing.
My group and myself enjoyed our stay here. We had booked Mt Fuji View Rooms which were amazing. The hot spring baths and sauna were extremely good The breakfast.was curated for individual preferences and dietary restrictions of the group. One of my group members left her sunglasses in the room and the hotel couriered it to the next hotel where we were staying. This was highly appreciated.
Stayed in April 2024
Reviewed: 13 March 2024
Meri
IndonesiaNothing....
The room....its very big n clean .....very comfortable.... And of course the spa and the breakfast🩷
Stayed in February 2024
Reviewed: 12 February 2024
June
SingaporeBreakfast
Everything good. Except breakfast disappointed as check in staff did not highlight there are choices available between Western & Japanese. They the made decision to select Western breakfast which is not our preferred choice.
Stayed in February 2024
Reviewed: 11 February 2024
Wen
MalaysiaThe front desk staffs’ service could be much better, they were not very polite and seemed a bit rude to us. Especially a male receptionist who received us, his communication was not clear and lack politeness - there was no ‘thank you’ or ‘please’, so when he was asking us for documents he sounded like he was making demands. For a four star hotel, this is not a behaviour to tolerate for its guests.
Spotlessly clean, outdoor foot bath, nice garden, quiet surroundings, good view of Mt. Fuji, spacious room
Stayed in February 2024
Reviewed: 28 January 2024
Zain
IndonesiaNothing
Onsen
Stayed in November 2023
Reviewed: 8 January 2024
Ma
PhilippinesLocation was a little bit far from JR Gotemba station if you took the trains and have luggages. You will still need to take a taxi. It won’t be easy taking the shuttle bus.
Mars Garden Wood Gotemba had a good location and views. It is literally a garden woods. The view from our room was very nice. Due to the season during our stay, they have light show every hour (?) at night and we simply loved it. Rooms were big enough for a family of 4, even if the kids are almost adults.
Stayed in December 2023
Reviewed: 25 December 2023
Maria
AustraliaNice facilities and location -everything good
Stayed in December 2023
Reviewed: 3 December 2023
Stephanie
SingaporeProperty was very well maintained, rooms were large, local breakfast included in the room rate was lovely, and all the staff were super friendly and helpful.
Stayed in November 2023
Reviewed: 1 December 2023
Aaron
MalaysiaA little old overall, WiFi did not work (couldn’t connect to the WiFi)
Spacious, nice onsen facility as well as a large Japanese style garden with maple trees and a coy pond where you can feed them.
Stayed in November 2023
Reviewed: 26 November 2023
See
Hong KongNothing in particular.
Very big room size and large twin beds. High privacy and quiet stay as total number of rooms is low. As total number of guests is low facilities can be enjoyed in high privacy and comfort. The Mount Fuji view from my window is fantastic.
Stayed in November 2023
Reviewed: 21 November 2023
Siu
Hong KongLocation May be inconvenient if not driving.
Mount Fuji scene is stunning.
Stayed in November 2023
Reviewed: 20 November 2023
John
United KingdomModern hotel, good location close to interchange, short distance from Mt Fuji, Great view of Mt Fuji from my bedroom Standard of food was exceptional, service excellent
Stayed in November 2023
Reviewed: 20 November 2023
Philosopher
SingaporeLocation is not so convenient. But if you drive, it is fine. The hotel is very pricey.
Nice big room. Staff is friendly. Good Japanese breakfast. Nice garden with musical fountain display at night.
Stayed in November 2023
Reviewed: 19 November 2023
Nac
SingaporeNil
Nice clean and big room with Mt Fuji View. The staff are very attentive. The moment my car entered the hotel compound, the staff rushed out to tender her service, including helping to unload the luggage and provision of the carpark entry card. The breakfast was nice. We chose the Japanese style breakfast and surprisingly, it was very elaborate. The staff at the restaurant were very courteous. We will come back here again when we next visit Gotemba. Btw, the carpark is a basement carpark, free parking, and the lift goes right up to the hotel room.
Stayed in November 2023
Reviewed: 15 November 2023
Teng
MalaysiaThe restaurant price on high side for hotel guest.
The room was clean and spacious.
Stayed in November 2023
Reviewed: 7 November 2023
Yeow
SingaporeStaff is helpful but did not go out their way to help.
Cleanliness
Stayed in November 2023
Reviewed: 26 October 2023
Chai
MalaysiaLocation is far from the station, it looks near but I have to bring my luggage to walk round the road to pass into the entrance, because there is no direct entrance. Location near the Outlet but far from the tourist attraction too. Pillow too soft
Breakfast is unique, even though I don't eat raw, but I still enjoy the beautiful decoration. Room size is ok, mount fuji view is splendid. Onsen is really good experience, and the music fountain is awesome.
Stayed in October 2023
Reviewed: 21 October 2023
Mark
AustraliaEverything
Great hotel, awesome friendly service
Stayed in October 2023
Reviewed: 7 October 2023
Wei
SingaporeLocation is a little out of the way but that is the trade off between somewhere in the hustle and bustle of a property in a city where everything is convenient vs somewhere that has more privacy. At least the bus stops for the free bus shuttle to the premium outlet mall is quite near which I discovered only arriving at the property. The breakfast is Japanese traditional meal and may not be enjoyable by most people as you do not have a say in the selection of food. Good for experience though.
Fantastically landscaped property that is very near to the Gotemba Premium Outlet Mall. Property was quite spread out and the property area is quite big with different buildings. They have on-site onsen bath. Room is very spacious with a nice view of Mount Fuji
Stayed in September 2023
Reviewed: 2 October 2023
Annetta
Hong KongThe Mt Fuji view, the food in restaurant, the garden
Stayed in October 2023
Reviewed: 10 August 2023
Li
SingaporeAlthough we were driving, it was not easy to find as it was quite secluded and it had many different buildings within the same compound and no signage to hotel reception. Basement car park lot was not easy to maneuver if you had large car.
Large spacious twin room with ample space to move about. Large window on high floor with good view. Japanese breakfast was different every day and taste quite nice.
Stayed in July 2023
Mississauga, Canada
Poznań, Poland
San Jerónimo, Colombia
Istérnia, Greece
Moscow, Russia
Udaipur, India
Bzou, Morocco
Siracusa, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content