The natural hot spring, as well as the onsen baths, feature what might be the most breathtaking view I have ever had the pleasure to experience. You feel like you are in the Shikotsuko lake, rather than in front of it. The service, staff, room equipment were absolutely spotless, and the irori kaiseki dinner we had was just A++ marks on all fronts, environment included. The fact that you cannot take pictures of the onsen except during the first 20 minutes of the cleaning shift adds to the magic, making it an experience during which you must and want to be completely aware, to take it in to the fullest and engrave the scenery in your memory.

Stayed in October 2023

Clean accommodation, beautiful view of the lake. There is also a wonderful onsen bath to enjoy. Dinner spread is amazing, breakfast buffet was delicious.

Stayed in September 2023

It worked fine with two fans in the room but would have been problematic without A/C in hotter weather. The food was good but not exceptional.

We really enjoyed our stay at this traditional ryokan. It's an old place but clean and comfy. The room on the 3rd floor had a beautiful lake view. Staff was helpful and friendly. The best part was the onsen, especially the outdoor baths were really nice. The place was very quiet and peaceful during our stay.

Stayed in September 2023

It was unseasonably hot in Hokkaido and there was no AC which made it a little uncomfortable. We were able to manage with the fan.

Beautiful location by the Lake. Nice old traditional Inn. Onsen was excellent, cold pool, hot pool, sauna, right on the lake. Food was delicious for dinner and breakfast. Good English spoken, staff is very friendly and helpful. Spacious room, clean, quiet, all worked well.

Stayed in August 2023

Lack of in room AC is a challenge in hot weather but we adapted. Asked for a second fan which helped. If you can’t tolerate heat/humidity could be a problem. For us the pluses outweighed that inconvenience.

Beautiful onsen, don’t miss the outdoor one down by the lake! Lovely staff, spacious room (Japanese style lake view on 2nd floor), amazing views and good dinner.

Stayed in August 2023

Lack of AC

Food and the private bath option

Stayed in August 2023

Despite the fact the amenities did not state the room would have an air-con. The room was probably 100F and way too hot to sleep well in for an august night. Towels were not great.

Onsen, restaurant.

Stayed in August 2023

Too warm to have a good sleep - no air conditioner! When I visited here 5 years ago, air conditioner was not necessary. But not this time.

Fantastic view Fine dinner and breakfast

Stayed in August 2023

Nil

This is our 2nd visit after visiting 4 years ago, the room is small but comfortable, and the kaiseki dinner is great, the hotel's staff's service attitude is great, and there is free parking.

Stayed in July 2023

The only downside for me was: no a/c in the room

The onsen is amazing, meals are very generous, room is specious with wonderful view.

Stayed in July 2023

Loved the location, onsen facilities and the kaiseki meal! Japanese style room was lovely, you're getting a great deal for a relaxing stay including all the pampering you might need.

Stayed in July 2023

ROOM TOILET WAS SMALL

ONSEN AND DINNER

Stayed in July 2023

nothing

unbeatable locations of the onsen ryokan at the lake. it’s so nice to immerse yourself at the onsen looking over the lake and volcanoes. delicious dinner and wide spread buffet breakfast.

Stayed in July 2023

1. The ryokan is old and need refurbishing

1. We arrived late and were on time for the 7.30pm last dinner serving and the meal was great and breakfast buffet spread was good too 2. The outdoor onsen pool with amazing view of Lake Shikotsu 3. Relaxing stay

Stayed in July 2023

Attached toilet but no feature to bath inside the room.

Friendly staff and delicious meals. Good Onsen.

Stayed in June 2023

Nothing.

The entire feel of the ryokan was exceptional. At first glance it may seem slightly dated but on further experience, it brings out the true experience of the ryokan and its history. The room I stayed in had beautiful view over the lake, and the bed was so comfortable! It was my first experience not having an individual toilet/bath in the room but the public bath was actually a surprisingly enjoyable experience. The public bath facilities were also well managed and the outdoor bath allow me to immerse myself in the beautiful nature of the lake. The service of the staff and the food served for breakfast and dinner were also top notched!

Stayed in June 2023

There was a lack of English translators on the property and in the dining booths. There was no shower in the room.

the views weee magnificent. the food was moderately. a lovely onsen. I’m

Stayed in June 2023

location

Stayed in June 2023

All pre-arrival messaging answered late and trouble with language. Shuttle service denied, but then provided free when we got there. Late checkout denied, but then given free when we asked on arrival. Early check-in denied, though room was ready and we just sat twenty feet away, waiting. No lunch service at all. Onsen very nice looking out onto lake, but private onsen for couples small and blocked by walls/foliage. Traditional mixed bathing no longer possible for couples, families, friends.

Gorgeous location right on a pristine lake with no other buildings around it that we could see. Sakura blooming outside our window. Good breakfast w chef making Japanese omelets fresh, good variety, quality, Japanese or Western. Good onsen w perfect outdoor rock pool w lake water mixing with hot spring water, but men only. Wonderful unpaved wildlife trail just outside, deer, long ear squirrels, woodpeckers, no people.

Stayed in May 2023

The onsen and breakfast buffet ends rather earlier, wish there was more time for both!

Loved the view of the lake right outside our room, the traditional ryokan feel of the place without it feeling too old and dark, also am grateful for the good service overall

Stayed in April 2023

too little timeslots for chartered private baths. breakfast variety can be better.

onsen is good. irori dinner was exceptional. lake view from room is amazing.

Stayed in April 2023

There was very little that we didn't like. I can't recall anything specific that we would suggest a change. I think the only thing that might have been a bit nicer would be more options for entertainment during the day. The village was nice but we unfortunately visited when the season ended so there was very little to do.

I specifically created this vacation around the criteria of wanting, Onsen in Hokkaido in the winter. I wanted remote location, natural environment, nature, and snow to be falling around me while I was in the hot spring. I also wanted authentic decor, and history. Marukoma delivered. I loved everything about this place. The futons were perfectly comfortable. The service was excellent. The food was amazing! And the hot spring was perfect. I especially loved the cold plunge.

Stayed in February 2023

heater in room didn’t seem to work well, very long and cold outdoor walkway to female outdoor onsen after changing room (suggest to install some heating in winter and less dim lighting), did not inform us private onsen has charge until checkout

beautiful scenery everywhere, beautiful onsen, very delicious food for dinner and breakfast buffet,good service, traditional Japanese onsen ryokan experience

Stayed in February 2023

The ryokan is located near Lake Shikotsu We need to take a bus to the bus station and the hotel will pick us up from the bus station. It is relatively far and inconvenient especially since we are travelling with big luggage. It is extremely inconvenient to travel with big luggage in Japan by bus. There is a limited schedule of what time the pick-up is, please double-check with the hotel to ensure that you do not miss the schedule. Similarly, there is a fixed schedule of what time you can leave the hotel, please check and discuss with the reception during the check-in. It is extremely challenging to travel with big luggage on a bus in Noboribetsu. The bus is packed with people and their luggage and the door only opened from the front near the driver. My recommendation is to stand or sit nearer to the front side of the bus so that it is easier to get out of the bus. There was an ongoing ice festival near Lake Shikotsu and the hotel did arrange for a shuttle to go to the site. However, we were given only less than an hour to explore the festival and it was too short, especially since we have paid ¥500/ pax to enter the site. There were quite a lot of people on the site hence we need to take time to queue up to enter some locations.

The stay in Marukoma Onsen Ryokan is overall satisfying and we truly enjoyed the onsen facilities. The room that we booked was a traditional Japanese room (tatami room). The room is spacious and the bed is comfortable. The room comes with a lake view and we can bump into wild deer as we explored the exterior of the hotel. The room package that we took is inclusive of both dinner and breakfast. The meals are delicious and it is highly recommended for travellers to book them. One main reason is that there is no other food option around the hotel. We were a little disappointed with the snack options offered in the shop located in the hotel. We wished that there were instant noodles available. However, the dinner was very filling hence you do not really need the instant noodle. The hotel comes with a great onsen facility where both private and public baths are available. My husband and I truly appreciate the availability of a private bath. However, do note that you will need to pay extra to utilize the private bath. We spent an additional ¥2,750 for an hour of usage of the private bath. The hotel also has a photography session in the morning (9.10 am to 9.30 am) so that we can take photos and videos of the bath facilities and environment.

Stayed in February 2023

nothing

friendly and the hotel facilities were excellent. the lady that served us (dinner) Tami-chang was very friendly and helpful. we love her!!

Stayed in February 2023