Caring attentive and efficient staff who constantly aimed to please. I couldn’t fault the place . The surrounding forest and gardens are outstanding. The food was beautifully presented and tasty, though by day 2we found the meals too large.

Stayed in May 2024

The garden was abit less than 100%. But they just had the Eearthquake, and it was still beautiful.

The people there were exceptional. Very warm and attentive atmosphere. Bus service to Kutani Village was wonderful.

Stayed in May 2024

A little isolated but they provide free private shuttles from and to Kanazawa, which made our day trips easy!

The crew was amazing, we felt like royalty our entire stay there! The food was delicious and adapted to our dietary restrictions. The onsen was amazing!

Stayed in April 2024

The public outdoor and indoor onsen water temperature is a little cooler than I would like, more so outdoors, but the private onsen in our room had great water temperature

The staff at Matsusaki was so friendly and welcoming. The hospitality was exceptional. Dinner and breakfast were served in our room with an explanation of the dishes. The in room onsen was so relaxing as were the public onsens and massage chairs. We left the ryokan to walk to the nearby bookstore and grocery store which was close by and a fun experience. Parking was very easy. I highly recommend this ryokan for all travelers and would love to return.

Stayed in March 2024

The rooms are very beautifully decorated in a traditional Japanese style. The food arrangements are absolutely outstanding and the onsen is very relaxing. Especially having a private onsen was amazing.

Stayed in April 2024

A little bit out of the way, but expect that if you check first as i did and want the getaway from the busy areas.

Food was fantastic and filling, no need for lunch as breakfast will last you till dinner which is even more filling. Great place to relax, recharge, get a inroom massage is recommended, onsen experience, we had our own inroom onsen as well, looking out to the private garden. Great service, our host Natalie was multilingual so made the experience even easier for us.

Stayed in April 2024

No better way to get a deep bath into Japanese culture. Lovely staff, well organised transport, great food, warm Onsen and relax!

Stayed in March 2024

The food was amazing, and it was a nice experience to have it served in our room.

Stayed in March 2024

it’s a bit dated, but that’s part of the charm.

Exceptional service, exceptional food, super family friendly (crib, baby seat, baby food all provided)

Stayed in March 2024

Everything is amazing. Natalie was exceptionally helpful.

Stayed in January 2024

We liked everything, perhaps the meal times could be a little bit more flexible?

A gorgeous property with beautiful gardens. Very peaceful and calm. Meals (dinner and breakfast) were excellent. Kaiseki dinner was superb. Highly recommended, especially with snow crab and Noto beef. Very spacious and comfortable family room with indoor and outdoor onsen. Love the toiletries, smell great! Loved the massage chair in room, daily afternoon sweet and tea, tea ceremony in the tea room, very attentive and gracious English speaking staff. Free shuttle bus to nearby attractions. Kutani Museum and shops were great. Will come back again.

Stayed in December 2023

none

Dinner Hot spring

Stayed in December 2023

Natalie was amazingingly helpful with explaining everything about our room, dinner, and the public baths. Matsusaki had everything labeled in English as well as Japanese. A wonderful experience, I will stay longer next time.

Stayed in November 2023

There was nothing we did not like. The stay met our expectations.

The room was immaculate: clean and spacious, with its own private hot spring bath. The beds were very comfortable, and the communal onsen was very good. The kaiseki dinner we had in our room was excellent and the service impeccable.

Stayed in October 2023

It felt a little like staying at a grandmas house, decoration wise (wood paneled walls, lace curtains).

So relaxing! Loved our onsen in our room

Stayed in October 2023

Nothing!

The room was beautiful and traditional, the staff were exceptionally friendly, the Kaiseki meal was exquisite and one of the best meals we had all trip. An all round amazing stay and a truly amazing onsen, would recommend to all!

Stayed in October 2023

Nothing, everything was exceptional.

This stay was OUTSTANDING and so much more than I expected. We had a traditional tatami room with its own private onsen outside that overlooked a gorgeous garden; honestly a slice of heaven. That in itself would be enough but no, the service and the staff were just beyond exceptional in ryokan. Breakfast & Dinners were served within our room (by room it was more like the size of a small house to be honest). And each meal was a traditional coursed menu and OUTSTANDING. Fresh and authentic. We had an amazing host named Natalie look after us - and she went above and beyond to ensure our stay was perfect; and it truly was. The owner of the ryokan even came around to each room to welcome guests and every single person working was just so kind and helpful. My partner and I will always look back on this stay as the most phenomenal experience, a once in a lifetime and highly recommended if you’re looking for the true onsen & ryokan experience for a quiet getaway. Heaven.

Stayed in October 2023

Nothing.

This property was amazing!!! Private onsen overlooking the garden was just lovely. The rooftop onsen under the moon was fabulous. The Kaiseki dinner and traditional breakfast were lovely. The decor And rooms were beautiful. The staff member Natalie who served us had really good English ( although she apologized, and said it was terrible) We got a shuttle bus to Komatsu for a direct train to kyoto ( free service)

Stayed in September 2023

Service Food Property gardens Private air bath

Stayed in September 2023

I really didn't want to leave already.

Natalie was helping us greatly, explaining everything to us. Even how to eat each course of our very delicious meals (the food was extraordinary and varied!). She made sure to organize our stay and all needs, like getting us to the airport in the early morning. Thank you so much, Natalie! We could stay without worries and relax in your care. The bathing area, especially the roof baths, are relaxing and invite to lean back and enjoy hot water and a clear sky - or even the sun rise / sun set. After a soak, there are a water dispensor and massage chairs waiting outside. It's perfect. As a tourist, I was also delighted about the shop in the lobby, which offered local specialities at a reasonable price. We tried a few sweets and they were very delicious, so we got some more to bring home. We'll make sure to come back on our next trip to Japan!

Stayed in September 2023

Can’t think of a single thing

The facilities The staff were very helpful and kind The room The amenities The location and environment The food

Stayed in August 2023

The food was amazing. Great baths as well.

Stayed in July 2023

Absolutely amazing, could not recommend this place more for a one of a kind experience. Everything was top notch.

Stayed in May 2023

Some people might find it a bit old, but that is what we were looking for, very traditional ryokan experience

Exceptional hospitality, cleanliness, attention to detail, and especially food

Stayed in April 2023