Their bus shuttle didn't pick us up from the bus terminal as we had sent the text messages ahead of time (at the train station). We also called few times when arrived at the bus terminal and only able to leave voice messages. We therefore walked uphill to the hotel from bus terminal with our luggages. Fortunately, the free shuttle was available returning to the bus terminal on checkout.

Location is good as it is a walking distance to the ski lift. Staffs are nice. They have English speaking and Chinese speaking staffs that provide better service to foreign guests. The dinner and breakfast are good and well serve.

Stayed in March 2024

The beds were a bit stiff

The onsens and location!

Stayed in March 2024

The view from my room is so beautiful during winter. Foods served for both dinner and breakfast are very delicious and the portions are generous.

The staffs are super friendly and helpful. The two gentlemen from the reception counter tried their best to help me with information of the ski resorts and the road way from the hotel to the onsen town, not forgetting also the lovely Filipino lady who gave me and my family with such a warm welcome. Really like their services.

Stayed in February 2024

A walk to the ropeways with snowboard

Excellent dinners

Stayed in February 2024

Everything was great but we didn't know how to use the heater, and the toilet's flusher wasn't working properly.

The breakfast was great.

Stayed in February 2024

Breakfast is delicious but not very diverse. It can be opened 30 minutes earlier, and it would be more appropriate to open at 6:30.

Stayed in February 2024

The meals were very good. Staff helpful Location also good as hotel is between two ski lifts, around 7 minute walk to either. The onsen was outstanding, sitting outside in the onsen while it's snowing was great.

Stayed in January 2024

There’s a weird smell along the corridor on 3rd floor. A little milky scent.

Food was nice, onsen was comfortable, although there’s only 2 small outdoor pool.

Stayed in January 2024

Far from major cities.

Love the dinner, very delicious. Ideal location to convenient shops, restaurants as well as the Zao Mountain. Breath catching Beautiful snow scenery during winter.

Stayed in December 2023

I didn’t like the location, it was located uphill so it was difficult to walk up and down especially at night it has a steep upwards slope making it tiring to walk to

I liked the hotel and staff the private onset and beds were clean

Stayed in December 2023

the transport service is available for certain period only. So, i required to carry my luggage to the hotel from Mt zao bus terminal

The dinner and breakfast is good. The private onsen available and need booking.

Stayed in December 2023

As the room faces the car park entrance, you can hear noise from the cars. The futon beds are a little thin; the same goes for the pillows. The room shows signs of ageing, and you can hear voices from the next-door unit.

The onsen offers one of the best experiences at Meitoya So. The hotel staff will make the futon bed for you during the evening. The breakfast spread was acceptable. The western bed was comfortable too.

Stayed in December 2023

Not enough power points.

A great traditional room with clean bathroom and space for suitcases.

Stayed in December 2023

They didn't tell you until checkout you need to pay for cleaning service fee. If you don't drive you need to plan in advance to book shuttle to go to the hotel. It is located at uphill.

The size of the room is large. We slept comfortably through windy and cold night. If you are tall you may find the shower space area a bit stuffy.

Stayed in December 2023

The Onsen and the snow

The Onsen is good

Stayed in December 2023

The old heater in room has no temperature control. We have to turn it off middle of the night when it get too warm.

Spacious and quiet. There are a few foreign staff that able to communicate in English.

Stayed in November 2023

could not provide a vegetarian dinner upon request

Super friendly staff, clean and spacious room, breakfast buffet had high quality food with descent options for a vegetarian, nice onsen

Stayed in November 2023

Nothing to fault

Well priced Onsen/Ryokan with a many English-spoken staff. A great place to try Onsen (for first timers, including private baths available to be booked) or as a base to explore the many great onsens that Zao has to offer! Dinner and breakfast were also very good and they were able to accommodate vegetarian/vegan dietary needs.

Stayed in November 2023

Staff helpfull Dinner good Breakfast good Bed room is attach with bathroom. Wash basin, toilet, shower is separate, convenience...

Stayed in November 2023

4 nights and 3 days with breakfast and dinner. It was fantastic! Book this option if u can!

Stayed in November 2023

It’s well located. Close to the most famous onsen in Zao. The rooms are typical ryokan room, but I had to set my own futon. Onsen are great too

Stayed in November 2023

The room is very old and so much of dust on the floor and wall. There is cobweb on the ceiling. However, I sleep well.

I love onsen here, it very beautiful and good experience for relaxing. Breakfast and dinner is very recommended. It is various and delicious.

Stayed in October 2023

Clean and comfortable. Staffs were nice and helpful.

Stayed in October 2023

Kindly and friendly

Stayed in October 2023