Very spacious room for a family with bunk beds.Everyone enjoyed the stay .

Stayed in May 2024

I can't think of anything in particular. If I could be picky on one small thing, it would be the movie room is not available after 9pm, which is highly unusual given after a long day as a tourist and dinner, that's about the only time you get to "watch a movie". I think they should trust and allow guests to use it after 9pm.

Beautiful hotel, exceptionally clean and well maintained. The decor is top notch. Well designed for families. Good customer service, friendly and easy to approach staff. Right across the road from a Fresco, so very easy to pop out and buy snacks, drinks and a huge variety of food. Many things are walkable distance - about 15 mins walk. But also can zip around in taxis which are reasonably priced.

Stayed in May 2024

The spacious room with an awesome dining room was great to sit down to after a long day exploring. The beds were super comfortable. The location is in walking distance to trains stations and shopping malls and it is super quiet. Then hotel also has a traditional feel to it which made our experience even better. The staff were also super friendly and helpful.

Stayed in May 2024

Lovely location with a beautiful promenade within a minute walk, friendly and attentive staff, spacious room.

Stayed in April 2024

Nothing to fault for the hotel at all, just a note for other travellers. We didn’t love getting to the hotel from Kyoto station. We had so much baggage already and we were just having a tired day as we had come from Tokyo and departed our Shinkansen at Kyoto station. We couldn’t be bothered getting the extra two local train lines to get to the hotel, so we did the other suggested route of walking 1.1kms and regretted it. Once we had arrived we were more than happy with the “getting there” part. Having the option to do this again, we would take the local train options, post Shinkansen.

Fabulous room, super comfortable beds, great little kitchen, immaculately clean, modern and lovely hair and body products. We stayed with our family of 5 and loved Kyoto! The room size was great in Japanese sizing standards and as long as we were tidy and organised we were all fine. Staff were fabulous - many spoke fluent English and also assisted with a better train route for our Osaka trip over the Google maps options. We would stay here again and again and couldn’t have been happier.

Stayed in May 2024

Depending on the crowds, it can be loud on the corridors.

Spacious family rooms, comfy beds with bunk beds for the kids and a kitchenette with fridge and microwave. Perfect for quick breakfast in the morning and easy kid dinners. The location is so nice, quiet neighbourhood in a lush area but at close proximity to a lively area for dinners in the evening. Supermarket and convenience store around the corner as well as bike rental (also for kids!). Good space to store suitcases, hang clothes when needed and a seperate dinner table corner so the kids can sleep while you plan the next day or read a book.

Stayed in May 2024

Na

The room is spacious and the space and design is well Organised.

Stayed in May 2024

Window gives to a wall making the room rather dark.

Very clean rooms that were well appointed. Great fixtures.

Stayed in May 2024

Nothing

Everything! It is just perfect for us, a family of four. The room is big and well designed, everything is high quality and feels new. Quiet, great location and helpful staff.

Stayed in May 2024

Amazing for families with young children. So spacious and beautiful.

Stayed in March 2024

Great location. Really good room layout for a family of 5. Loved having 2 toilets. Really good laundry room. Could move the window screens to let the light in. Staff always said hello when you arrived back. Quiet. Loved having the supermarket within 150m. Really good restaurants within walking distance.

Stayed in April 2024

Location was central to everything we wanted to do. The room size was good for my family of 6. Staff was very helpful and friendly. Would recommend.

Stayed in March 2024

Location - no konbini around The supermarket was too small

Clean spacious

Stayed in March 2024

The rooms were so hot, the a/c was intermittent at night, very odd.

Modern, clean and kitchen facilities were great. Staff were very helpful throughout, especially in booking a noodle making experience for us.

Stayed in April 2024

the corridor to the room smell bad.

good facilities and spacious well equiped room

Stayed in April 2024

Nothing

Close to local train, convenience store across the road, within walking distance to Gion and other tourist spots. Lovely property. Very comfortable and spacious for our family of 5 (2 adults and 3 older children) very family friendly. Helpful and friendly staff.

Stayed in April 2024

It woud have been nice if they had also vacuumed the room because after a couple of nights it needed it. When we called down to the front desk a couple of times they were friendly but they wanted to speak in person to answer our questions - which I believe was due to a language barrier. Expensive, but all places in Kyoto seemed to be.

Room was spacious for 4 people. The teens were in a bunk bed. The kitchenette was great, as was the table and chairs to eat at. It allowed us to have breakfast in our room with food we had bought at the grocery store. The room was certainlly very clean upon check in. We stayed 4 nights. They change the towels daily if you want them too and do a basic clean (empty the trash, and maybe make the bed - I can't remember). They were able to communicate well iln person and help with our inquiries.

Stayed in April 2024

No Netflix or smart TV (only local TV channels wasn't great for tourists who don't speak Japanese). Got lucky and was able to borrow an AppleTV device. Could use a more thorough clean - quite dusty in many places and greasy hand prints on the windows. Coin operated shared laundry, which was very 'linty'. More guidance on local restaurants, cafes and local highlights would have been appreciated.

Very spacious, which was a lovely surprise. Plenty of room for dining, and spreading out. Supermarket next door was terrific. Staff were helpful and friendly. Nice reception area.

Stayed in April 2024

We booked the Japanese room which is more suitable and spacious for family with kids instead of family with adult children. It is kind of squeezy for the 5 of us and restricted space to put our luggages since we were not allowed to place them at the tatami area.

Location is near to the train station. Room is clean and neat. Beautifully designed.

Stayed in April 2024

Matress too hard

Staff, facilities and location

Stayed in April 2024

The traditional paper wall screens don't block out much light and beds are right alongside them.

The service and cleanliness

Stayed in April 2024

I felt they should keep tea n coffee making stuff in room as well. Although these things were provided in the reception area.

The apartment was good enough for a family of 4. There was just enough space to open your luggage. The room was clean and tidy. The washing machine was of good use. The location was the best.

Stayed in April 2024

Big and spacious

Stayed in April 2024

A bit far from the prime location if you are with kids.

Spacious

Stayed in March 2024