If I have to find something, the toilet room has a plastic "carpet" rather than floor tiles.

We booked this hotel at the last-minute and it was such a pleasant surprise, we loved it! The location is one stop away from Tokyo Station on the Sobu rapid line, Narita Express leaving from the same platform where you board the train - super convenient for going back to the airport, even with luggage - use Exit 1 at Shin-Nihonbashi station that has escalators. There is a ton of choices for dining and shopping around the hotel, but the area is very quiet at night. The hotel staff are kind and helpful - especially the young lady in a kimono at the information desk at the hotel entrance (street level - the front desk is on the 9th floor), who, in excellent English, helped me find last-minute gifts and restaurant options in the area. Our room (corner twin) was beautiful and stylish, with comfortable beds, a great view and enough space. Breakfast was delicious with lots of choices (both Western and Japanese) and very helpful staff to assist with coffee machines (great coffee by the way!) and anything you need. We were truly impressed with our stay and would love to come back!

Stayed in October 2023

Clean, well maintained modern hotel in a nice area.

Stayed in October 2023

Most ok. Room lacks storage space for clothes

Modern and stylish hotel conveniently located in the elegant Nihonbashi district, close to the subway. Cosy bar with good selection of Japanese whisky.

Stayed in October 2023

Maybe because it caters to business people, there was minimal ( none) storage for personal items and toiletries. No drawers for unders and no storage for makeup, hairbrush, etc

Clean design, quiet, and located in upscale shopping and business area. The staff was beyond exceptional

Stayed in October 2023

Location is not tourist friendly

Very helpful staff, clean, one of the staff member helped me catch a taxi

Stayed in October 2023

A little hassle with the automatic check-in but was quickly resolved by the staff

Convenient location, spacious rooms for Tokyo

Stayed in October 2023

Rooms were on the smaller side and average in appointments, though probably not small compared to the average in Tokyo.

Beautiful lobby and helpful staff.

Stayed in October 2023

I need you to look at what i have been charged. Upon arrival i put my card in to pay and the machine said it dis. It work so i repeated and it worked. On my card reconciliation i have been charged twice. Could you please look i to this.

Stayed in October 2023

Breakfast was amazing, looking cute, tasting great. Staff always helpful.

Stayed in October 2023

Like most hotel rooms in Tokyo the room was small for western standards. My partner struggled with his height in bed and the space allotted was not enough for our two large check in bags. It is doable but not the most comfortable.

The hotel is brilliantly designed, modern and futuristic. The lobby is an inspirational place to get some work done and the all black slick furniture is a stunning reflection of Tokyo's ambience. Additionally the Onsen was a great way to relax after a long day of sightseeing and its long opening hours meant that you could take a relaxing dip after even the longest day in the city. The provided amenities for the Onsen were also brilliant and reflected the price.

Stayed in August 2023

Accessibility to train station

Stayed in October 2023

location is great !

Stayed in October 2023

Very clean and the staff was very respectable and friendly

Stayed in October 2023

great breakfest and great location. Close to Ginza line and easy assessable to Haneda Airport.

Stayed in October 2023

It would be better if the procedures were in Chinese

Stayed in October 2023

The staff are great. Very nice & helpful. Special thanks to Aki, helps us a lot on restaurant reservation. The hotel has two subway stations within 200m. Yet is not very convenient for ppl who want to shopping in the neighborhood. But it’s good for business trip staycation.

Stayed in October 2023

Rooms too small.

Facilities like the Japanese bath.

Stayed in September 2023

Rooms were smaller than expected. Felt cramped.

Stayed in October 2023

Nothing.

Great breakfast, kind staffs, spacious room, and clean lobby Very close to Metro.

Stayed in September 2023

location is near subway stations but not quite those we needed. There were not many shops/ restaurants available near the hotel. But a short walk say 20 mins may resolve the issue.

new,modern and clean

Stayed in September 2023

We had a great stay and loved going to the onsen every night. Staff were all lovely. Room was spacious enough by Tokyo standards. Loved the in-room amenities and enjoyed the view from our room too.

Stayed in July 2023

The only downside for me was that I booked a room with a window that faces another tall building. So there was no beautiful view from my room. But I think I just chose the wrong room. Make sure to ask for a room with a view if you are into that stuff.

Very fashionable, friendly staff, clean room, and good location for shopping, restaurants, and even an art museum at the nearby Mitsui building. There is a bar and a classy restaurant in the same building. I think it’s a good spot for a date or a casual business meeting. For a family, the staff are extra nice to kids and they had an event where they hired a band who sang and played a wonderful music, they had a performer who made a balloon animal for our baby daughter, took a picture for us with a Polaroid camera, and much more. The food is really good too. I ate 6 pieces of chocolate danish when they just baked them in the morning. The room can be quite small but very clean and nice interior. The TV has many channels including movies in English. I didn’t go to the onsen but I hear it’s nice too. This hotel is very memorable to me because the hotel had so much to offer and we felt very welcomed by staff. Thank you so much Mitsui Hotel staff and owners for the wonderful time in Tokyo.

Stayed in September 2023

Need to change elevators to get to room from ground floor. Also room a bit small. But pleasant.

The staff was very friendly and helpful. They had a 5th year Anniversary party that our grandchildren enjoyed thoroughly. Happy to participate.

Stayed in September 2023

It could have been just a little more updated, I had better facilities at a business hotel I stayed at

Great staff, one of them went out of their way to help me find my shades after I checked out, and they have a convenient check out policy

Stayed in September 2023

Breakfast is amazing

Stayed in September 2023