103-0022 Tokyo-to, Chuo-ku, Nihonbashi Muromachi 3-4-4, Japan
#133 of 1,383 hotels in Tokyo
Guests' ChoiceBased on 429 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.0
Facilities
9.2
Staff
9.2
Value for money
8.7
Free WiFi
8.7
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End of dialog contentReviewed: 8 June 2024
Roberta
ItalyThe public bath could not be used for people with tattoos but you could use the massage chair in the relaxing area.
The room was quite wide and really comfortable. Very clean and the staff was organised for our arrival and kind. The location was also super because we could access various train stations.
Stayed in June 2024
Reviewed: 6 June 2024
Joyce
NetherlandsWe have mixed feelings about Mitsui Nihonbashi Tokyo. We keep going back to this hotel because of its great location, surrounded by many restaurants. The breakfast is excellent, and the chef consistently prepares delicious Japanese dishes with a unique and better taste. The onsen and the massage chairs at the onsen are also wonderful. However, we are disappointed with the service from the staff. They seem unwilling to provide any real service, such as not following up on questions, not bringing suitcases to the room, and not even informing us when our suitcase had arrived. During our stay, we experienced an earthquake alarm. The staff did nothing to provide us with information. We found ourselves in the lounge, along with a few other guests, standing in our nightclothes and underwear with no staff coming to assist us. Being from a country where earthquakes are rare, we expected some guidance. Thankfully, one of the Japanese guests in the lounge was kind enough to help us understand the situation. When we returned to our room, we called the reception to ask what to do if it happened again. The receptionist promised to come to our room but never did. Overall, while the location, breakfast, and onsen are excellent, the lack of attentive and responsive service from the staff is a significant drawback.
Stayed in June 2024
Reviewed: 6 June 2024
Joyce
NetherlandsWe have mixed feelings about Mitsui Nihonbashi Tokyo. We keep going back to this hotel because of its great location, surrounded by many restaurants. The breakfast is excellent, the chef consistently prepares delicious Japanese dishes with a unique and better taste. The onsen and the massage chairs at the onsen are also wonderful. However, we are disappointed with the service from the staff. They seem unwilling to provide any real service, such as not following up on questions, not bringing suitcases to the room, and not even informing us when our suitcase had arrived. During our stay, we experienced an earthquake alarm. The staff did nothing to provide us with information. We found ourselves in the lounge, along with a few other guests, standing in our nightclothes and underwear with no staff coming to assist us. Being from a country where earthquakes are rare, we expected some guidance. Thankfully, one of the Japanese guests in the lounge was kind enough to help us understand the situation. When we returned to our room, we called the reception to ask what to do if it happened again. The receptionist promised to come to our room but never did. Overall, while the location, breakfast, and onsen are excellent, the lack of attentive and responsive service from the staff is a significant drawback.
Stayed in June 2024
Reviewed: 1 June 2024
Cham
SingaporeSecurity for the lift access to the guest room floors could be improved. I encountered non guest able to press any floor call buttons so long as the lift access is activated by a valid guest taking the same lift. It should be card programmed to only floor where the guests are staying (feature implemented at ANA Inter-Continental that I stayed before). Next is the hotel could have provided a lounge area outside the public bath for guests to rest while waiting for their spouse or family members after bath. I agreed with the hotel notice that guests with pajamas and bath slippers should not be in the hotel reception for pleasantness but there is no proper space if guests need to rest after a hot bath.
Well spaced and beautiful aesthetically reception area. Staffs were friendly and helpful. Check in process was easy and fast. Room was promptly cleaned every day.
Stayed in May 2024
Reviewed: 29 May 2024
Kai
ThailandNil
Breakfast average good , location is perfect room cleanliness is perfect. Check in staff is super helpful Did everything I requested
Stayed in May 2024
Reviewed: 21 May 2024
Benjamin
United KingdomCouldn't use the onsen because of tattoos
Breakfast was amazing, the bar was also very good. Staff were so polite and friendly. Brilliant location
Stayed in April 2024
Reviewed: 19 May 2024
Klarissa
NorwayPerfect location in a non-touristy neighbourhood, subway next to the hotel, amazing breakfast and fantastic rooms. The onsen was also amazing!
Stayed in May 2024
Reviewed: 15 May 2024
Adriaan
NetherlandsThe nights stays cannot be added to the Mitsui frequent stay program if bookend via booking.com
Nice breakfast, clean and mpodern environment, nice Japanese bath (onsen), nice rooms (not too small).
Stayed in May 2024
Reviewed: 14 May 2024
Hafsa
Sri LankaCleanliness. Nice view. Comfortable beds. All amenities provided. Having a 7-Eleven. Metro access within the building. Very helpful staff.
Stayed in April 2024
Reviewed: 14 May 2024
Sophie
AustraliaFurnishings outdated
Great location and comfortable bed
Stayed in May 2024
Reviewed: 7 May 2024
Dirk
BelgiumVery clean and nice rooms, perfect location and ideal to connect back to the airport
Stayed in May 2024
Reviewed: 7 May 2024
Michelle
TaiwanBreakfast was nicely prepared, both delicious and nutricious; we looked forward to it every morning. The staff at the breakfast place were also very friendly and helpful. Rooms were very new, clean and spacious.
Stayed in May 2024
Reviewed: 6 May 2024
Kirsty
AustraliaNothing
Beautiful decor. Excellent staff
Stayed in May 2024
Reviewed: 5 May 2024
Karen
United StatesRoom was pricey for its size. It was small and tight on space to place our luggage. Location-wise, this wasn't our first choice, but we were able to get around fine.
Clean and modern, staff was nice.This hotel has a communal furo which I didn't have time to utilize but would have wanted to try it out.
Stayed in April 2024
Reviewed: 29 April 2024
Anisah
United StatesThere’s nothing to comment on
I loved the the location, and secondly the comfortable bedding and view was amazing!!! The staff was so helpful as well..
Stayed in April 2024
Reviewed: 23 April 2024
Amanda
SingaporeNothing
The room layout was well designed, and the space was simply perfect. Bed was superb comfy. I like most where the bedroom was partitioned, from the open sink space and bathroom area, with a sliding door for a good night skeep. AC/Heater unit controller was straightforward easy to use.
Stayed in February 2024
Reviewed: 23 April 2024
Lynette
AustraliaIt didn't have a restaurant and the room was not big enough to accommodate our large suitcases.
Check-in was done very well, and the staff were most helpful.
Stayed in April 2024
Reviewed: 20 April 2024
Jasmine
MalaysiaVery small room but expected of Japan standard
Good quiet location. 5 mins walk from Mitsukoshimae station exit A10.
Stayed in April 2024
Reviewed: 18 April 2024
Anna
NetherlandsNice hotel close to Tokyo station. A bit simple but good for a night or two. The hot bath was nice even if it’s not a real hot spring. The room is small but functional and you can open a suitcase.
Stayed in April 2024
Reviewed: 13 April 2024
Paul
United KingdomPillows could be softer, but room was fab.
Location was excellent, very very close to major stations and underground. Also the staff were great with excellent English.
Stayed in March 2024
Reviewed: 12 April 2024
Mehmet
TurkeyLove it all location room stuff
Stayed in April 2024
Reviewed: 10 April 2024
Yezhong
SingaporePublic bath is a bit small and tends to get crowded.
Directly link to train station coming from airport. Near to a few different subway lines so can get around Tokyo quite easily. Room a bit small for three persons/beds. Not enough space to open up luggage.
Stayed in February 2024
Reviewed: 6 April 2024
Victoire
United StatesNothing to say
Perfect location, the baths were wonderful, the room was not big but very comfortable
Stayed in April 2024
Reviewed: 1 April 2024
Cheryl
United StatesThe breakfast was excellent
Stayed in March 2024
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