We booked dinner and asked for a table by the window. I was informed that no spaces were available and had been booked. We went for dinner at 8 and there were a couple of tables by the window spare - but these were reserved so of course that is fair. However, there were two tables that had been used and cleared but not re set. We were there until closing time so I think it was a shame that the staff could not have set the table and let us sit by the window as the restaurant has a superb view.

Excellent location, spacious rooms and the staff were attentive and friendly. The hotel is close to loads of great shops and restaurants.

Stayed in February 2024

i hope there is a place for coffee and drinks for a chat and relaxation instead of besides the bar and in the middle of a walking path.

great place to stay, uptodated facility but depending on time of visits there is a vast big gap in terms of fare. and an appreciation for a birthday gift and a card

Stayed in February 2024

The a/c vent is dusty and dirty.

The location is excellent as well as the facilities.

Stayed in February 2024

Everything was perfect.

Breakfast was fantastic. It was delicious, nicely presented and worth the money. French Toast was special.

Stayed in February 2024

1. rooms were spacious 2. nice view from hotel 3. delicious breakfast 4. full occupancy but staff made efforts to make sure check-out process was efficient

Stayed in January 2024

Sheets were very rough. Air condition is too hot or too cold, hard to adjust (even if you only change 0.5 degrees)

Location is good. Hotel seems brand new. Loved the hairdryer.

Stayed in January 2024

Very updated and clean. Appreciated having laundry unit in the room.

Stayed in January 2024

Nothing

Beautiful!

Stayed in January 2024

Nothing

It’s a brand new hotel, everything was great, especially the view was amazing from the 26th floor.

Stayed in January 2024

Nothing to point out.

Everything was amazing! We loved our stay here.

Stayed in January 2024

Elevator to the ground floor was very limited.

The convenience, location, and view.

Stayed in December 2023

Nothing except I had to leave to come home!

This hotel provides exceptional service in a first class environment and provides outstanding views of Yokohama waterfront both from your room and an attractive roof top lounge and well located for city attractions shops and train service - the place to stay in Yokohama and easy access for Tokyo and the airport

Stayed in January 2024

Parking was a pain and expensive.

Clean and functional rooms. Elegant lobby, nice facilities. The hotel is very new.

Stayed in January 2024

The absence of in-room laundry facilities was not a deal-breaker for us. We didn't inquire about them, as we didn't need to use such amenities. That's the only downside in an otherwise perfect visit.

The view from our room was absolutely breathtaking! The space was ample for myself and my two daughters, aged 20 and 17. After a day of exploration, we would return, hit the gym with views of Mt. Fuji, enjoy a relaxing bath in our hotel-provided pajamas, and unwind while admiring the fantastic view. The young man who checked us in was exceptionally friendly and made us feel welcomed. The staff, proficient in English, were kind and friendly, even assisting us with our attempts at speaking "Japanese." The beds and pillows were incredibly comfortable, ensuring a great night's sleep, thanks to the soundproof rooms <3. The location proved convenient for sightseeing, with most attractions just a short walk away. After a long day and night exploring "Chinatown," a quick less-than-10-minute bus trip brought us back. We fell in love with Yokohama and all it had to offer, and we would definitely recommend and choose to stay here again. Definitely, one of our favourite places. Thank you!

Stayed in November 2023

Location was fantastic, staff were amazing!

Stayed in January 2024

The locker room area. People from the pool/onsen/shower areas track water onto the floor. Makes it messy for the next user. How about providing rugs or mats to dry off before entering? Or ask to please mop up when finished?

Easily the best hotel I’ve stayed in. New, unique, inspiring modern design - lobby area, semi-outdoor sofas, room, indoor pool, outdoor heated "onsen," and fitness center all work together to provide a perfect, unified environment. Great views. Pool, "onsen" and gym are free (unlike the nearby Royal Park Hotel, which charge Yen 2,500 per person per day for the pool, although difference in length). A minute from the Landmark Mall with 65 restaurants, a few minutes walk to the station area which can easily round the number to 100. Bonuses -a) an easy-to-use tablet by the bed to control all room functions b) multi-level lighting brightness - bright enough for senior eyes (something you won't find in more prestigious hotels). good

Stayed in January 2024

A little bit far away from metro station. Only one entry to the hotel (considering it’s in a gaunt building).

astonishing view, clean, comfortable, modern facility.

Stayed in January 2024

None

Big room with sea view and heated swimming pools. Delicious breakfast buffet too!

Stayed in December 2023

The staff is not as friendly as in other Mitsui Garden properties we stayed in.

Property is new and the location is great! They have nice view and the reception is among the best The hairdryer is amazing, they should have it in all other Mitsui Garden properties

Stayed in January 2024

The room was clean and spacious. The washroom was updated and easily accessible for someone with a disability. The beds were comfortable. The view was beautiful. Overall, excellent hotel.

Stayed in January 2024

While I didn't mind the walk from the subway/train station, be warned you are coming from deep underground so there are a lot of escalators/level changes to the top. You then have to walk and go around the building to find the entrance (SE corner, facing the art museum), and then take another set of elevators, and then the final set of hotel room elevators (that is 3-4 total...)

I ended my trip with a single day in Yokohama and wanted to have a clean and relaxing stay. I previously stayed at a Mitsui Garden Hotel in Kanazawa so I trusted the brand. The hotel is still new feeling and hosts incredible views (I finally saw Mt Fuji here.) This was the largest hotel room BY FAR during the 3 weeks I was in Japan! Breakfast was a wonderful buffet and worth it. I did not go to the restaurant for lunch/dinner as there are plenty of small food options in the malls or restaurants (with a little more planning) within walking distance. There are a few combini close by and a Blue Bottle coffee practically across the street.

Stayed in October 2023

Clean and calm, the restaurant is excellent and the hotel bar also serves yummy pasta and great cocktails. The room had a dreamy view of the city and Mt. Fuji.

Stayed in January 2024

No room service, only two elevators between the entrance and the reception, so it takes time sometimes to go up and down.

The room design and utilities.

Stayed in January 2024

Dust under the bed. Other wise it was great.

The location was great. Our room overlooked the bay and we were able to view the fireworks for new years. Room was very spacious.

Stayed in January 2024

Amazing hotel. Rooms were beautiful with breathtaking views. Pool areas and fitness places were fantastic. Staff were excellent. I highly recommend this hotel and would go out of my way to stay there again.

Stayed in December 2023