The only issue we had was the comfort of the futons. This is not a criticism, however, as this is down to the different style of living offered in the Ryokan experience and was expected. It was still very nice to try a different way of living.

The staff were all very friendly and helped in any way they could. They worked very well around the language barrier and were very accommodating regarding the facilities. The gentleman that worked during dinner/breakfast was particularly helpful during mealtimes explaining the different dishes and organising times for the other meals.

Stayed in April 2024

The onsen and Bath place was abit small. I think maximum can fit 2 or 3 person.

Real cosy Hotel. Really friendly staff. The room was clean and the futon was cozy. Food was good, both dinner and breakfast were japanese style. Staff can't speak English, but they try to help and hv all the instructions in different language.

Stayed in March 2024

One of the heater in the room was broken. Hence the room was a little cold as the other heater has to heat up a bigger space area.

The host was very friendly and helpful despite language barrier. Love the dinner and breakfast provided.

Stayed in March 2024

Having to share the ryokan with smokers

Staff were very friendly and obliging. They willingly picked us up and dropped us off on short notice. They went out of their way to help us. Generous access to the onsen throughout the day. The meals were a wonderful introduction to traditional Japanese cuisine.

Stayed in March 2024

Super friendly staff, very helpful and food was a treat. Onsen was very basic but fully functional and comfortable.

Stayed in October 2023

Traditional onsen with just several rooms was cozy and calm. Bath rooms were always available, with just a few people, sometimes even empty, what made our experience very private. We could also book a private bath room outside. Traditional food was great - interesting experience as well. Located not far from the ropeway station. So it was easy to get to the sulfur pits and then to the lake.

Stayed in November 2023

The hotel is located half-way up the mountain and it is not very near to Sounzan station. Good thing is that hotel provides shuttle service from Sounzan and Gora station but the shuttle time schedule is very limited.

Food is not bad and I liked the fried fish provided in the breakfast.

Stayed in December 2023

The hotel wasn't far from a bus stop, but the walk from the bus stop to the hotel with travel luggage was complicated. It is best to go here with a car, but it is not difficult to access by the Bus J.

The breakfast was traditional Japanese. It was very very good, and there was a lot of it. We also took the dinner option which was outstanding in quality. I highly recommend taking these options especially as there aren't other options for dinner nearby.

Stayed in October 2023

Beds were what you would expect for a ryoukan.

Staff was very nice. Food was great. The owner brought us to the bus stop afterwards and we were able to freshen up after using the baggage storage. A very nice stay!

Stayed in September 2023

Comfort for futons (not much can change here). The distance from the bus station is a bit long. Food was hit or miss with a couple of side dishes.

The onsen was incredible. The rooms were really nice and spacious. The breakfast and dinner were good. Main dishes were always good.

Stayed in July 2023

the building feels a bit old

the private outdoor onsen, the great meals, very friendly staff

Stayed in April 2023

Everyone there was so friendly and helpful and the food was great. Our room was very nice and clean.

Stayed in April 2023

I like the ambience. Owner is very friendly and offered to pick us up at train station. Food was very delicious. Room was clean. The only disadvantage is the location. If u drive, there is no issue. I definitely will come back.

Stayed in March 2023

The hosts were very helpful, both in helping us with our excursions around the area and driving us to and from the bus stop.

Stayed in March 2023

There was nothing that we did not like. When you email them to pick you up, sometimes it can take them 45min to respond if they are busy. Otherwise they normally answer your email within minutes.

We really liked that they offered rides to Souzan or Gora stations each morning and they also picked us up from the stations. The food was amazing and delicious. The staff was really friendly to foreigners.

Stayed in November 2023

Location is not good, hard to get there.

Food and service is very good. Room is clean.

Stayed in August 2023

Everything was clean and the staff was super friendly and accommodating. The woman at the front desk even gave us a ride to the nearby Sounzan station and back to the ryokan when we asked. Great food and amazing hospitality. They have two bath areas, one for women and one for men, and they swap them every night at 10 am so you get to try both bathrooms.

Stayed in July 2023

The second hot spring bath was a little tight

Each member of the staff was very nice. They offered us the shuttle from and to the train station every day. The food was excellent. Great first hot spring bath with a nice view

Stayed in March 2023

- need to use Hotels shuttle service. Otherwise it impossible to access the public transport - the pick up from gora station is at the post office. BUT the shuttle waits at the other end of the underpass from the post office. - need to access staircase - no lift - private onsen is open air. Too cold

- onsen - food

Stayed in October 2023

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Stayed in October 2023

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in May 2022

There are no comments available for this review

Stayed in March 2024