The lack of washing and drying facilities was really difficult for us. We were 3/4 through a trip travelling through Japan and really needed to wash our stuff, however there was only ONE washer at the hotel, and the cycle took hours…and we never managed to catch it when someone hadn’t already been using it. So frustrating and surprising honestly for such a fancy / more expensive hotel option.

Awesome location, particularly view wise. So unreal, the view made you feel like you were in a movie waking up to it.

Stayed in November 2023

Amazing Fuji Mountain View in each room with big balcony. The stuff is very nice. Best part is we can get a e-bike from the hotel. Much more easy to explore 🥰🥰🥰

Stayed in November 2023

1. Bed was not very comfortable with soft mattresses 2. Hard pillows 3. Room alittle dark 4. On a steep hill- car will b needed 5. Breakfast was the same every day

1. Good value 2. Fairly sizable rooms with balcony 3. Separate shower stall with view of fuji 4. Balcony with lake and fuji views 5. Very friendly and helpful and pleasant staff 6. Amazing view in dinning room 7. Free bottled water daily 8. Clean 9. Functioning aircon in november

Stayed in November 2023

There were some insects in the room even tho staff came immediately to clean that. But it became a little uncomfy

Hotel is quite vintage decorated but still looks so chic and cozy type and staff were super friendly and helpful. Their hospitality is more like 5 star service

Stayed in November 2023

The View, the room, the facilities and surrounding area

Stayed in November 2023

N/A

Everything in Mizno Hotel is beyond amazing

Stayed in November 2023

stunning Mt. Fuji view from the room and the hotel lobby. Christmas decoration in the hotel is so so beautiful. Paid hotel breakfast is delicious, Public hot bath with Mt. Fuji in front of you. There seems to be free electric bicycle provided though we didn't use it, can try make the enquiry as the hotel description seems only showing normal bicycle.

Stayed in November 2023

The best hotel in Kawaguchiko, staff is friendly and service is exceptional. I have stayed here before and it improved and exceeded my expectations on our second visit. Will definitely come back.

Stayed in November 2023

None

Absolutely exceptional staff and level of service, every guest is a VIP to them. The views from the hotel are unparalleled.

Stayed in November 2023

Everything! The experience was amazing at Mizno Hotel, amazing private rooftop bath, and public onsen as well. The views of mount Fuji are simply unbelievable. It leaves you speechless. The highlight of our trip to Japan. They have free e-bikes which are amazing to go around the lakes. Unfortunately no kaiseki dinner available, but other than that, wonderful! They could do a bit of renovation to the traditional japanese rooms, but completely recommended :)

Stayed in November 2023

The onzen and spa was lovely, room was clean

Stayed in November 2023

If you are not having meals there , you need to get transport to restaurants. Taxi at night may not be easy .. there is a local restaurant just down the hill but it was not opened while we were there. Went to a Isakaya near station but took a bit time to get a taxi back .

Great view & location is on a hill . Able to see Mt Fuji if the weather is cooperative. Stayed on 5th flr with a small balcony . Very nice author’s bar & lounge .. Bontique style & very pretty interior. Terrace on 6th flr not opened while we were there. Shuttle to station is convenient..

Stayed in November 2023

Limited food options in the area if not eating at the hotel restaurant.

Great location, amazing private onsen on rooftop, attentive and very helpful staff.

Stayed in November 2023

I wish in future Japanese meals would be provided. That being said, the Western breakfast was very good!

Stayed here I'm 2019 and am back here again. Love the still impeccable service, the rooms facing the lake and Mt Fuji, and the attention to detail provided by staff. They have made the hotel more homey and have also been kind enough to provide lists for food recommendations around the area. This time we also rented a car to travel around the area which was also convenient seeing that Mizno is located at a height and the walk up/down can be quite steep.

Stayed in November 2023

If you are not driving, the walk up the slope to the hotel might be tiring. We are also not sure if the hotel offers regular pickup from Kawaguchiko Station as we did not enquire.

We had an unforgettable 3 nights at Mizno Hotel. The staff was really friendly and attentive, and their happiness is contagious. We also ordered the breakfast and dinner, which were really good, including the restaurant ambience and view. The view from the room was amazing, Mt Fuji looks alot bigger in real life than what your camera can capture, do not be fooled by online pictures thinking that it will look small and far away. Mt Fuji gloriously showed itself every single morning for the 3 days we stayed in Mizno Hotel, and we enjoyed looking at it while sitting at our balcony. There is also a free shuttle bus to Kawaguchiko Station every 30mins, which honestly was life saving - the red line sightseeing bus was nightmarishly overcrowded and many times we could not get on for multiple buses due to fully packed. We also reserved the private onsen, which was really nice to soak in after a long day. This is no doubt the best accoms we had in our 2 weeks in Japan.

Stayed in November 2023

Everything was great, there is nothing we didn't like about this place.

The staff were all very helpful, kind and friendly. They even let us know that there were delivery services (similar to Uber Eats) in that area, and helped us with the ordering of our dinner when it was too dark for us to walk down to the city center to get food, as the hotel was located up a steep hill. When we arrived at Kawaguchiko station late due to getting lost, they even offered to fetch us up to the hotel even after the shuttle service hours. My husband and I are really grateful to the staff and the facilities (especially their private onsen) were really great! The hotel room that we picked had a great view of Fuji-san, but of course we were also lucky because the sky was clear during our stay. Do note whether you are able to view Fuji-san or not really depends on the weather condition. If it is cloudy, you will not be able to see Fuji-san be it you get a balcony room or not. All in all, the ammeneties and every about Mizno Hotel is really really great. 100% will recommend everyone to come here when they come visit Kawaguchiko.

Stayed in November 2023

the only thing I didn't like was that my stay was too short!

Hotel with THE BEST view of Mt Fuji. It was truly amazing to wake up to a clear view of Fuji-san. The room itself was spacious and there was ample space to put everything. Room was so comfortable and spacious. Bathroom was huge. Appreciated the in-room Nespresso machine too. The staff were so amazingly hospitable, extremely attentive and just made their guests feel so welcome. The hotel provides a free shuttle van to the train station so once you arrive at Kawaguchiko station, you can give them a ring or ask the info counter outside the station to help you with it. Shuttle runs every 30 mins until 11am and in the afternoon (can't remember exactly what time). Remember to head up to the balcony on the top floor to get an unobstructed view of Mt Fuji. One of the best hotels I've stayed at in my life!

Stayed in October 2023

The hotel is located on a hill so it would be difficult to enter and exit on foot. We hired a car so it didn’t affect us as much.

The room was big, clean and the staff were so so friendly. The services provided at the hotel were abundant and we received a welcome drink upon arrival. Staff helped us with our baggage when we arrived and checked out of the hotel. There was a beautiful view of Mount Fuji from this hotel and there were many viewing spots located around the hotel. Public and private onsens are available.

Stayed in November 2023

Amazing view, clean and spacious rooms, friendly staff. We absolutely loved our stay at Mizno Hotel. Public baths were also very clean and open air one had a direct view to mt. Fuji! Breakfast in the morning was delicious and, again, had amazing view from the restaurant.

Stayed in November 2023

The hotel located quite a bit up on the hill so if you come without any transportation, it would be a bit of a hike. The hotel provides a free shuttle from Kawaguchiko Station which can be called with the help of the Tourism Centre. The hotel itself has a vintage vibes with cozy atmosphere, and our room was facing the lake and Mount Fuji. The room itself is small but has everything we need, and very comfortable. The breakfast was great as well! Overall it's a recommended place to stay in :)

Stayed in November 2023

It’s a little uphill to the property but not a huge deal.

It has the most amazing view of Mt. Fuji. It’s close to the bus stop and has free bike hire. The staff were so polite and helpful and the hotel has a very unique, elegant and timeless vibe. The private onsen overlooking the mountain is the highlight for me!

Stayed in October 2023

The bathroom drains smelled quite bad. Bathroom was a little dated.

Staff were very friendly and helpful. Amazing view of Fuji from our room

Stayed in October 2023

Price per night was kinda high, but lower if booked in advance (rooms get fully booked up well in advance). Road up to the hotel was rather narrow.

Property offers amazing views, near to the main sights like ropeway and momiji corridor, warm staff who helped with luggage the moment we arrived, great housekeeping who refreshed the room completely every day, clean onsen facilities with breathtaking view, room was adequately sized, with huge balcony and toilet.

Stayed in November 2023

nothing

good view good interior design

Stayed in November 2023

Nothing

Beautiful hotel. Staff are friendly and helpful. Location is great as our room directly facing Mt. Fuji

Stayed in November 2023