Reviews of Hotel Monterey Edelhof Sapporo 5 stars
060-0002 Hokkaido, Sapporo, Chuo-ku Kita 2-jo Nishi 1-1, Japan
#55 of 207 hotels in Sapporo
Guests' ChoiceReview score
Based on 262 hotel reviews
8.5Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
8.6
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Facilities
8.6
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Staff
9.0
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Value for money
8.3
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Free WiFi
10.0
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Reviewed: 4 October 2023
Seth
United States1 review10Exceptional- • Business trip
- • Solo traveller
- • Premium Floor Standard Twin Room - Non-Smoking
- • Stayed 7 nights
Spa description was lacking, and then apparently it closed due to an outbreak of Legionnaire's disease.
Complementary pajamas and slippers, plenty of space, great view
Stayed in September 2023
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Reviewed: 1 October 2023
Ivy
United States74 reviews9 helpful votes8.0“Good location”- • Leisure trip
- • Group
- • Standard Twin Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Guest need to pay for hotel onsen
Chuo bus just dropped us of in front of the hotel from the airport which is awesome.
Stayed in September 2023
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Reviewed: 25 September 2023
Christopher
United States19 reviews10“Fabulous property.”- • Leisure trip
- • Couple
- • South Corner Twin Room (2nd - 12th Floor) - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Elegant and classy hotel.
Stayed in September 2023
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Reviewed: 14 September 2023
Thomas
United Kingdom28 reviews2 helpful votes10“Fabulous Hotel”- • Leisure trip
- • Family with young children
- • Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing. It's rare to find a perfect hotel!
Helpful and friendly staff, beautiful hotel with sumptuous breakfasts, convenient location right in the Heart of the City. It certainly elevated our travel experience!
Stayed in August 2023
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Reviewed: 19 August 2023
Gufaccio
Italy38 reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
The staff of a 4-star hotel cannot be limited to check-in and check-out activities: a request for help with booking and purchasing regional bus tickets on the carrier's website was rudely dismissed with an invitation to go to the station's information centre.
Location, architecture and interior design of the hotel are certainly its strong points.
Stayed in August 2023
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Reviewed: 19 August 2023
Gufaccio
Italy38 reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 3 nights
The staff of a 4-star hotel cannot be limited to check-in and check-out activities: a request for help with booking and purchasing regional bus tickets on the carrier's website was rudely dismissed with an invitation to go to the station's information centre.
Location, architecture and interior design of the hotel are certainly its strong points.
Stayed in August 2023
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Reviewed: 13 August 2023
Emmett
Canada3 reviews10Exceptional- • Leisure trip
- • Couple
- • South Twin Room (2nd - 12th Floor) - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Beautiful hotel, great location, nice rooms
Stayed in July 2023
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Reviewed: 6 August 2023
Al1194
Bulgaria71 reviews18 helpful votes10“Wonderful place to stay”- • Leisure trip
- • Solo traveller
- • Luxury Twin Room - Non-Smoking
- • Stayed 1 night
Everything was good - nothing to complain about
spacious comfortable room with good view of the city from above
Stayed in July 2023
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Reviewed: 6 August 2023
Justina
Malaysia13 reviews2 helpful votes9.0“A good hotel if you overlook the staff”- • Leisure trip
- • Family with young children
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
Hot water shower not working well, staff was extremely rude shouted at us in the reception area for losing parking ticket (which was a paper ticket only) and eventually made us pay Y1,000 per lost ticket. We were not told to return the ticket when we checked in and all other hotels in other cities did not require us to return the paper ticket as well. It was a good stay for all of us until the very last moment! Overall all the staff are not polite to foreigners
Good housekeeping, comfortable bed, spacious room (twin), nice lobby lounge
Stayed in August 2023
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Reviewed: 4 August 2023
Xiaoying
Japan4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • South Comfort Triple Room (4th - 12th Floor) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room is quiet. Children's pajamas are cute.
Stayed in August 2023
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Reviewed: 13 July 2023
Joo
Singapore8 reviews2 helpful votes8.0“ok for this hotel, abit quiet around the neighbourhood”- • Leisure trip
- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 4 nights
nothing
location is good
Stayed in July 2023
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Reviewed: 4 July 2023
Yoshie
Australia13 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • South Twin Room (2nd - 12th Floor) - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Just one thing, we didn’t know, the air conditioning is not operating cause outside temperature is low but room was bit hot so we put it on just wind but it was actually warm wind so, in the middle of night, the room was so hot like 28 degrees! So we were sweating so had to call reception and a staff came to our room soon, and told us, cool air conditioning is not operating, so he opened window bit for us and, finally we went to sleep! If we know that information at the check in we didn’t put the air conditioning so, best explain at the check in. The hotel at Otaru, they explained when we checked in. But over all, it was excellent hotel! Best location too!
Stayed in May 2023
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Reviewed: 4 July 2023
Eva
Hong Kong6 reviews8.0“Convenient location and polite staff. Good breakfast buffet.”- • Leisure trip
- • Group
- • South Twin Room (2nd - 12th Floor) - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
The onsen charged ¥3000 per person is quite expensive.
Classically built, good decor. South wing is more newly refurbished.
Stayed in June 2023
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Reviewed: 27 June 2023
Eric
Germany2 reviews9.0“Rooms were very clean and well worth the money. However, it is not modern looking. Bath was nice.”- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 1 night
There were no instructions for the bath, so it was very confusing as a first time user.
The bath was very nice. However, it costs extra for it.
Stayed in April 2023
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Reviewed: 19 June 2023
Htan2021
Australia23 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
There were no shelves or drawers, just a small wardrobe with some hangers.
A beautiful, art deco hotel in a great location, close to bars and restaurants. The staff were friendly and efficient, check-in and check-out were very quick, and breakfast was excellent. The room was very comfortable.
Stayed in June 2023
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Reviewed: 13 June 2023
David
Iceland54 reviews8 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Standard Twin Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Room size Most staff members don't speak English No gym
Nice lobby Helpful staff View from the room Close to Odori Park
Stayed in June 2023
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Reviewed: 6 June 2023
Rai
India12 reviews10“amazing… will come back again”- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
everything was great
super clean
Stayed in June 2023
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Reviewed: 29 May 2023
Yubeda
Australia24 reviews1 helpful vote8.0“Still, a pleasant stay !”- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 9 nights
- • Submitted via mobile
bathroom has a very large toilet leaving very little space to move around. shower hose allows only two positions……..one too high and one too low. communication in English at reception was not easy!!
a beautiful hotel in a convenient position with lovely view of Sapporo city from my room. 10 minutes easy walk to Sapporo train station. restaurants/shops/attractions are within 10 minutes walk.
Stayed in May 2023
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Reviewed: 27 May 2023
Gordon
Singapore20 reviews8.0Very good- • Leisure trip
- • Couple
- • South Twin Room (2nd - 12th Floor) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nil
Clean and unique
Stayed in May 2023
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Reviewed: 20 May 2023
Ofer
Israel44 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • South Twin Room (2nd - 12th Floor) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Location, very clean , good onsen , comfi beds ( remember ,in Japan is hard beds ...)
Stayed in May 2023
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Reviewed: 20 May 2023
Juliet
Australia29 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 8 nights
- • Submitted via mobile
we couldn’t control the temperature in the room so had to open a window. The room was too hot and then because we had to sleep with the window open, I caught a chill. The first time I’ve been sick in years! Also, the hot spring was too expensive. it should have been a fraction of the price or free.
everything was wonderful. the staff and facilities were great as was the breakfast.
Stayed in May 2023
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Reviewed: 30 April 2023
Soon
South Korea24 reviews7 helpful votes8.0“It was a relaxed and pleasant stay!”- • Leisure trip
- • Couple
- • Deluxe Twin Room - Non-Smoking
- • Stayed 7 nights
the room( corner type) was tranquil and comfort. Breakfast were delicious.
Stayed in April 2023
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Reviewed: 23 April 2023
Nicole
Switzerland18 reviews7 helpful votes7.0“Centrally located and beautiful”- • Leisure trip
- • Solo traveller
- • South Twin Room Single Use (2nd - 12th Floor) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It would have been great to have the onsen included in the price and to know in advance that some rooms aren't in the historically beautiful building
Beautiful reception and lobby but my room was in an adjacent building. The room was spacious and the bathroom was very nice. The hotel is super close to the TV tower, Odori park, the fish market and other attractions like the clock tower and government building. I was able to walk to all these places.
Stayed in April 2023
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Reviewed: 15 April 2023
Adrienne
Singapore69 reviews8 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • South Twin Room (2nd - 12th Floor) - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Room too warm couldn't adjust temperature. Toilet seat too hot! Wish could adjust temperature.
Very good breakfast Excellent service standard
Stayed in April 2023
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