The gym cost money to use.

A good size room for a Japanese hotel. Easy walking distance to bars, restaurants and trains.

Stayed in April 2024

Location, style, comfortable rooms, but above all else… the staff, very friendly, accommodating staff

Stayed in April 2024

They still had central heating on that wasn’t adjustable to cooler temperature. The whole of our stay it was 27C in our room. The only thing they told us to do was to turn off the central air and open the window—which was only about 8” wide and 30” high.

Breakfast was ok

Stayed in March 2024

Aircondition didn't really work. Very hot rooms

Almost everything

Stayed in March 2024

The gym is not included and is way too expensive.

Great location, kind staff, no frills hotel.

Stayed in October 2023

Went to have dinner on the first night. However we were told that we couldn't enter, they were booked. It would have been nice if we were told when checking in that we needed to make a reservation.

Stayed in August 2023

I kept stubbing my toe as a result of the difference in height between the bathroom floor and the room floor.

During my entire stay in Japan, this was the only hotel that had a pool, seems rare.

Stayed in August 2023

room size is on a small side, but this is typical for Japan

Staff is very attentive. Superb view of the waterfall in the hotel restaurant and excellent fitness facilities. Overall satisfied with my two stays in this hotel.

Stayed in August 2023

Amazing staff. Easy communication in English

Stayed in June 2023

Pool is not accessible for tatooed people : OK but shall be given since the reservation

Comfort & personel

Stayed in March 2023

the rooms are a little old, but nothing really to complain about. shower over bath

Attention from the staff was amazing. treated like a star from the moment arrived. breakfasts had a very good selection, I went for the Madelaine continental buffet. the waterfall from the breakfast room made such a lovely setting.

Stayed in April 2023

facilities are a little dated

Location, cleanliness, staff, size of the room was reasonable

Stayed in March 2023

The naming and description of the rooms that tell you which one is larger, what kind of bed etc is so confusing. I had no idea what I actually booked and why it was costing more or less than the other rooms.

Upscale hotel with fancy lobby, lots of brassy trim and decorations that seemed a little dated but still nice.

Stayed in March 2023

We had to shorten our stay to one night when we realised that there is no longer airport bus service! WE stayed in this hotel because of the apt bus service, but this has been discontinued since Covid. Do take note esp if you have old n young traveling together.

Stayed in February 2023

Shopping district and access to the subway is a 10 minute walk away. Wifi access was slow and kept going down. This was eventually fixed by the technical staff who added another router in our room.

Rooms were spacious.

Stayed in January 2023

the refrigator was so small..there's no microwave in the room we rented..as family with a baby it was not helpful at all..

The hotel was Clean and the staff the service were amazing,vey approachable..

Stayed in August 2022

Good value

Stayed in July 2022

Breakfast was great, rooms are good size.

Stayed in December 2021

Overall, the atmosphere is unpleasant and somewhat dirty, with tasteless breakfasts and very limited choices. The bed in the double room is narrow. It's very disappointing to have spent the money, and especially upsetting due to the spoiled mood. I think this was the worst hotel choice in Nagoya.

The hotel does not meet the advertised category; the staff are arrogant and unfriendly. At check-in, they tried to charge more than what was confirmed in the booking, and they could not coherently justify why. Supposedly, the children were not included in the booking, although the hotel staff were provided with a printout of the booking showing the children listed. After an hour of arguing, the hotel agreed to this obvious fact, but under the pretense that they were making an incredible concession. Overall, the hotel is not child-friendly, with children denied access to the executive lounge and pool.

Stayed in April 2024

The hotel is classy and great, with no significant downsides noted.

The hotel offers large rooms with beautiful views, exceptional staff, and a lovely overall ambiance.

Stayed in March 2024

I booked this hotel because it had a pool. The advertising is misleading as it does not say that access to the pool is extra (over £15 GBP!). The only extra costs mentioned are for the spa and fitness room. In addition, you have to pay to rent a swim cap and goggles!!

The location of the hotel was very good. It was close to the subway and many attractions.

Stayed in March 2024

The interior of the room was really worn. Carpet, beds, furniture and bedroom was pretty room and also not very clean.

Nothing really

Stayed in January 2024

To be honest everything was great if I can name one thing it will be the pillows too hard for me but it's subjective

Everything was amazing and the staff were so sweet and to be honest the best people we've met in Nagoya! Room was spacious, clean and the hotel is not that far from the subway station 15 minutes (exit 12) To be honest, this hotel is stunning, feel like a 5 stars and the breakfast very delicious you can choose between 3 restaurants :).

Stayed in November 2023

The nice tall, slim Japanese man in foyer was always so kind to us. He spoke very good English.

Stayed in October 2023