Far from the airport.

The private indoor and outdoor onsens and the small garden.

Stayed in April 2024

Breakfast and kaiseki dishes at Nanakawa are truly indulgent! The hotel staff provide impeccable service! The hotel's location is excellent, just a few minutes' walk from the shopping street and the Lake. I will definitely consider staying at Nanakawa again on my next visit!

Stayed in April 2024

Walking or taxi distance from station a bit far away

In room bath and half board quality never disappointed

Stayed in January 2024

Nth

Location, food, staff, spacious room, private onsen

Stayed in December 2023

Definitely the most expensive of all the ryokan we stayed. The lighting during dinner was quite stark and bright, it made the experience feel a little clinical. Ryokan was a little tricky to get to, mostly because you're driving through crowded streets, but there was plenty of parking once you reached the complex

Located within a 3min walk of Lake Kinrin and 5-10min walk of Yufuin Floral Village, Kutsurogi no Yado Nanakawa was part of a wider complex of other ryokan, so we actually dined at its sister facility. You had access to 4 public onsen facilities as part of the wider complex along with two private onsen in your room, which was a highlight - we were grateful to have an indoor bathroom and shower facility to prepare, and an outdoor onsen to soak. It was a quiet and peaceful complex, beautifully designed with traditional Japanese styling, and we did not feel disturbed by other guests. This was a massive room with tatami, huge ceilings and upstairs western bedroom, easily could accommodate a whole family or large group if needed. Thoughtful amenities including skincare and lotion were provided, along with two types of haori for walking around in cooler weather. The kaiseki dinner featured high quality seasonal ingredients and beef shabu shabu as a main, and a breakfast that featured western salads as well as Japanese dishes. Parking was provided by the ryokan, which is great because it's located in the center of a lot of tourist activity.

Stayed in November 2023

I arrived at the hotel before check in time (3pm). It was really nice that they store our luggage, but i cannot book the dinner and breakfast in advance. When i was back to hotel at 5:45, i was told only one timeslot was available for dinner and breakfast.

Very spacious, the room has 2 storey, upper level comes with a 2-bed bedroom and a toilet. Lower level is the living room, toilet, indoor onsen with shower. There is an outdoor private onsen next to the mini garden. The hotel is right next to the famous lake, which is very good if you would like to get up in early morning to see the mist on lake. The onsen is very comfortable, worth spending more time in it.

Stayed in November 2023

Difficult to find the place. All signs and labels are Japanese.

Very niceplace. Great food and location. Kirin lake is just across the ryokan.

Stayed in November 2023

We enjoyed the traditional Japanese style of this hotel, staff friendliness, and its food. Amazing Japanese style breakfast. The hotel was flexible and considered our preferences for breakfast. The dinner was exceptional and great value.

Stayed in November 2023

Beautiful property, clean and well maintained. The private indoor and outdoor onsen baths are fantastic. Amazing staff and amazing food.

Stayed in November 2023

If there is massage chair provided, it will be even more satisfying.

The food is so wonderful, very delicious. There are four common and one private hot springs and the condition is very nice. There are maps everywhere and you will never get lost. And, we can have our meal at a very private room. Also, they offered transportation for us to the train station, it's very good.

Stayed in October 2023

None

excellent service and location

Stayed in July 2023

Just the ants around our private in-room hot springs. My friends' rooms had no ant. Luckily, they are 4 public ones that closed by our rooms too.

People were very very friendly. I found out most Japan stays rarely have 3 legs outlet. My universal convertor for 3 legs wasn't working properly. So, I borrowed their in-house universal convertor for my laptop. However, I couldn't find one outside the stores. So, I asked if I could purchase from them. They said no because it's for guests like me, which I totally understood. Later one, the lady served our group knocked my room and gave me hers. So, sweet and nice. They cared individual guests with hearts. The meals were nice and tasty. Some beef slices for shabu shabu were like size of my face. lol. Foods were great. They have 4 public hot springs to try. We all stayed in 3 different rooms with private hot springs. However, ours had some ants which I was scared to use. My friends' were ok with no ant at all. Luckily, they are 4 public ones that closed by our rooms too. Very refreshing with the outside ones with benches and looking up to the sky. The property is very close to Lake Kinrin 金鱗湖, all shops and restaurants, Snoopy and Floral villages. One point, we had little hard time looking for the property because of the Kenji characters. It said "寛ぎの宿なな川" in booking.com, but it has "田乃倉" in the front door. The other name actually shown in the back door and parking lot areas. We booked a room for 3 people. The room has two floors. Surprisingly large and comfy. Overall, I would recommend staying here again if visit again.

Stayed in May 2023

great place great staff great service and value for money

Stayed in May 2023

Very nice service, good food and nice facilities

Stayed in April 2023

The meals are delicious & wonderful. The onsen is clean with helpful staff.

Stayed in May 2023

Great stay in a beautiful onsen, situated in a great location. The staff were very helpful and the food was delicious. Would definitely stay here again!

Stayed in April 2023

Private onsen is just next to corridor. Privacy is not as good. Need to speak softly in the private onsen.

Private onsen. Clean. Staff are helpful and cheerful. Near the famous pond.

Stayed in April 2023

A bit hard to locate the entrance of the hotel. Better to have some instructions provided beforehand.

Location is good. The food are great. All the staff are friendly and helpful.

Stayed in February 2023

Hotel staff is very observant and attentive, they pay attention to your needs. あリがとう!

Stayed in January 2023

Amazing place to stay. The staff was very nice, and diner/breakfast even better than expected.

Stayed in May 2021

Far from station.

Nice onsen and dinner.

Stayed in November 2023

Bathroom with rotting floorboards in two places is dangerous and not good enough. Please repair asap.

Stayed in April 2023

The entrance to the hotel is difficult to find. Directional signage is not clear. The meals did not meet our expectation. Dishes prepared were average, nothing fantastic. The dining area is a let down, the ambience was bad - white lightings did not give a cozy atmosphere & there was no soft background music. The place was super quiet and cold, we are the only diners in the room. They should improve on the dining area to make guests feel welcome.

About 20mins walk from Yufuin station to the hotel, staff was kind to give us a lift to the station on the day we check out. Private Onsen was good, did not get a chance to try the public onsen as we do not have enough time. One of the lady staff was friendly and walked us out to the nearby Lake Kinrin. Family room is big for a family of 4.

Stayed in December 2022

worn down and some parts like outdoor onsen need to be refreshed as partition is flaking off food quality has become ordinary

location

Stayed in November 2022