You should arrive before 6 pm to get full information at reception and a welcome drink. The room was slightly smaller than expected. The onsen baths need some renovation.

The breakfast buffet was varied and everything was delicious. The room and the onsen were comfortable. The atmosphere in the middle of nature was peaceful and relaxing.

Stayed in May 2024

It was a bit far from the activities in Hakone area but the staff were very helpful and helped us understand how to plan the trip correctly

The food and facilities were incredible. The room had amazing view on the forest and was very relaxing.

Stayed in May 2024

Nothing

Food room services

Stayed in May 2024

Dinner is the same every day, but it's nice anyway

This is the most beautiful place we stayed in in Japan. Everything was just perfect: the room, the people, the different spaces to hang out and chill, the sounds, the greenery, and of course - the amazing Onsen. We stayed for 3 nights and could stay three more.

Stayed in May 2024

very lovely place for having really good rest. Friendly, stylish, comfortable and very beautiful

Stayed in April 2024

This hotel overall is quite expensive but not sure if that's all the time was due to us staying in Golden Week.

This hotel is truly spectacular. A little hidden gem off the beaten path past Gora. Tranquil surrounds with excellent facilities including complimentary wine on arrival and free barista coffee every morning in the coffee lounge with views of the forest and pond. Incredibly well staffed and everyone was so friendly and accommodating. We were assisted and attended too with spectacular service right from check in to check out. Onsen was simple but very nice, the outdoor bath was a beautiful place to relax after a big day. Overall a very positive experience for us. Great place for a couple to stay at. Couldn't recommend it more.

Stayed in May 2024

Rooms are a little tired - patched paint etc.

Loved the location and facilities in general. Onsen was nice and the staff are faultless.

Stayed in April 2024

-

Breakfast and dinner all excellent!

Stayed in April 2024

This place is really lovely. Being in amongst the trees creates a very relaxing environment. The room was a good size with comfy beds and a nice seating area. There was a decent coffee machine in the room as well as a speaker to play music. The big window with a view of the trees was amazing - especially when the deer visit at dusk. Nice and quiet place. Breakfast was delicious and very comprehensive (lots of choices if you want western style or japanese style). All the staff are very friendly and accommodating (especially Ayako). The onsen was nice and I particularly liked that it was open all night as I prefer to use it alone or with few people in. The shared chill out area and games room were something I wasn't expecting but a nice surprise. We made good use of this space and enjoyed the welcome drink - a nice touch. The hotel have electric bikes for hire for a very reasonable rate which we used to cycle to the Botanical Gardens. A few previous guests have commented about the rooms needing a paint but it actually looks like they have chosen a rustic style of decor and it didn't bother us at all. It works with the industrial style of polished concrete in the bathroom. We were also almost put off by previous guests suggesting that the location is too far from anything. In reality it's a 5 minute walk down the driveway to a bus stop and a 20 min ride to Gora where you can connect to most places very easily. We really loved our stay and wouldn't hesitate to book again if we are back in Japan.

Stayed in April 2024

The pricing for the evening meal was unclear.

Stunning location and beautiful buildings

Stayed in April 2024

Variety of meals - my non-vegan companions were offered the same menu every night which meant little choice for longer stays, but that being said the food is a high standard.

Stunning architecture set in a forest. Loved the design of my room with the couch and desk facing the forest, even saw deer and wildlife. Coffee shop and games room are great. They made a special effort to provide vegan meals which was much appreciated. The onsen is beautiful and looks out on the forest.

Stayed in April 2024

Dinner was excellent. We chose the beef option and it melted in our mouths. Lovey cocktail and wine included with the meal.

Stayed in April 2024

The dinner and breakfast were amazing. The onsen was great too

Stayed in April 2024

Beautiful surroundings and great onsen. Staff was incredibly friendly and helpful, I never experienced such excellent service before.

Stayed in April 2024

Amazing service!! Top experience

Stayed in April 2024

Needs a bit of room refreshment but not a problem

Great breakfast, nice staff, and friendly environment. Very calm and cozy

Stayed in April 2024

The room was too hot.

Cleanliness, excellent food, excellent service.

Stayed in April 2024

Everything was perfect here! But I would recommend to come by car here, because it will be a bit more remote.

Everything here felt special. The stuff is super helpful even during the heaviest rain... The dinner and breakfast are perfect and super delicious, even if you are a vegetarian! The rooms, the Onsen area, and the public terrace are super to relax, work or just enjoy a drink. Also the surrounding villages are super cool to explore. We will definitely come back one day!

Stayed in April 2024

Some dinner dish (very good one) was with extra cost, the food is great but would be great to change a bit for guests staying over for few days

Great hotel for a calm couple time. View from the room was amazing, nice Onsen

Stayed in April 2024

Nothing to complain about

Loved our big comfortable room with our window, and wood burning stove. Also loved the onsen.

Stayed in March 2024

The setting and architecture was restful.

Stayed in April 2024

A bit pricey.

Wonderful secluded retreat. Outstanding service and food. Very comfortable rooms.

Stayed in March 2024

The location of the hotel is a bit isolated, from one side it is good but for those who want to see hakone and using the public transportaion, i recommand to buy the Hakone Pass becuase you will use the bus a lot. And i think that the price is a bit high for what you get

The staff helped us in anything that we asked, there is a coffee room where you can sit infront of a small lake and drink coffe during the day. I am very recommanding to take the dinner, it is 6 dish and they change it on daily bases. The room was ok, the bed was good for a tall guy like me :)

Stayed in March 2024

Breakfast was super expensive and we weren’t warned of this when booking. It’s still worth it for ease, but prepare yourself for the bill. Also both restaurants were fully booked for the duration of our stay so we couldn’t eat at the hotel. Again not the worst but wish we could’ve!

Staff were amazing and so helpful. Thank you so much to everyone here 🙏🏼 Loved all of the areas at this place, from our room to the breakfast dining area to the onsen to the spa rooms and clubhouse. Room was super spacious - essentially an apartment to ourselves and ours had a wonderful view.

Stayed in March 2024