Windows can be well cleaned. Menu can have more choice. A bit more facilities for snacks.

Well met the description. Good staff support. Nice view.

Stayed in August 2023

Very friendly service, helpful picking us up and driving us back to the Kawaguchiko station, gave us helpful route to Hakone (This time google map is not very useful); Onsen was good.

Stayed in August 2023

not much

nice personnel

Stayed in July 2023

I wish the towels for shower are larger and more plush.

View of Mt Fuji was stunning!

Stayed in July 2023

There is no lift going to 2nd floor. The breakfast and dinner are put on table for sometime, it is better to arrange specific time for guests to come for breakfast and dinner.

Staff is courtesy, polite and helpful.

Stayed in August 2023

1. There was a left over can in the fridge.... 2. No stores near by the hotel. Suggest the traveler who wants to have some snack in room to prepare it before getting back to the hotel.

1. Staff there is all nice and welcoming 2. They provide the service of helping pick up/drop off the customers between the hotel and Kawaguchiko station 3. Food there is amazing 4. 温泉 is great 5. Mt. Fuji is breathtaking, and you can enjoy it right in your room. 6. Room is big!

Stayed in June 2023

Nice and clean, Mount Fuji and lake view from the room

Stayed in August 2023

I like everything

The place is so beautiful I like the the services

Stayed in August 2023

Staff are very friendly and helpful. The staff always offers some useful tips to us when we set off every day.

Stayed in August 2023

Nope.

The staffs are very kind. The took initiative to tackle customer’s problem and very willing to offer help!

Stayed in August 2023

They dont have private onsen and the wifi is not very good

The view, room, staff and service is superb

Stayed in July 2023

The layout of the hotel is a bit confusing on the first day (there's two buildings connected by a corridor passage on the 2F). Onsen facilities change for men and women every day, so make sure you go to the right one. I didn't think any of these things was a problem :)

Staff was incredibly helpful and kind, offered great suggestions and were always there to help us. We enjoyed the Japanese room and the view of the lake and Mt. Fuji, in particular, we loved the chair setting by the window. Both dinner and breakfast were delicious (and different every day). There's a shuttle service that we used after check-out to get to the train station and they lend us umbrellas when the rain was coming.

Stayed in July 2023

Tidy and clean.

Reception’s staff was very polite and communication was good.

Stayed in June 2023

Good view and dinner, excellent survice

Stayed in July 2023

10 out of 10. So helpful. The service is kind and thoughful. Really grateful. Thank you for looking after me!

Stayed in July 2023

The view

Stayed in July 2023

Nothing

The view of Mt Fuji from our motel room is just beautiful; to sit and watch the clouds, mist and the reflection in the lake is peaceful, relaxing and beautiful. Breakfast and dinner both excellent. Hotel staff are lovely and very helpful and accomodating. The shuttle to the railway station is a great service also

Stayed in July 2023

there was a medium size spider in our room.

The staffs are all very very kind and are able to communicate in fluent English!

Stayed in July 2023

Well maintained facilities, great view, great value of price, great staffs( especially the front desk lady), great meals and adequate choices.

Stayed in June 2023

The hair dryer in both the rooms and bath can be more powerful

A clean, well situated hotel with excellent service and fantastic staff. I was impressed with the check in as the staff took note of my enquiry on laundry service upon booking and directed me to the nearest coin laundry available. He was also very prompt in responding to my request for dinner option request just a few hours before check in. While these were going on, the other helpful and enthusiastic staff were helping my husband with the luggage and directing traffic and making parking arrangements. Reception staff were proactive in suggesting places to visit and giving us discounted tickets and vouchers for our sightseeing. Staff at the restaurant were very attentive to our needs and dedicated in showing us how the different dishes r to be consumed. They even took the trouble to ensure that we have different side dishes daily as we have reserved 3 dinners. The staff at the onsen also taught me how to wear and tie my yukata! In addition, we were greeted by all the staff whereever we go. Was overwhelmed by the excellent service throughout my stay. Congrats to the management for having such a fantastic team! We had a wonderful and enjoyable time there. Highly recommended!

Stayed in June 2023

Hotel staffs are very thoughtful and friendly :) After we check out, help us keep our luggage and drive us to view spot; before we take train, delivering our luggage to station！ That really helps a lot ;)))

Stayed in June 2023

Nil

Good services, excellent staff services , good location, good lake and mt fuji views. Free bus shuttle service, nice meal provided. TV have netflex and youtube. Good value

Stayed in June 2023

Nothing

Dinner and breakfast was included in our package They were traditional Japanese meals and a little overwhelming in the range of food that was available, with us having a bit of difficulty in navigating the many elements of it that were available. It was however and interesting experience

Stayed in June 2023

thoughtful service and excellent dinner and breakfast

Stayed in June 2023

good service, very big room, very nice scen

Stayed in June 2023