Some sheer drapes under the solid drapes would have allowed more light. There were apartments across the way that prohibited opening the current drapes. Also, property is old. The new owners are remodeling but it will take time.

The staff

Stayed in April 2024

No

Excellent location! Staff are so nice! .

Stayed in April 2024

Friendly staff Onsen

Stayed in April 2024

Storage and towel policies.

Great onsen and meals.

Stayed in April 2024

It was somewhat dirty and uncomfortable. For the price, they did not give us spare towels for onsen.

Onsen was nice.

Stayed in April 2024

Needed to book dinner and breakfast in advance, which is tricky when you don’t know what’s on the menu until you arrive. (I’ve an allergy to gluten which is a nightmare in Japan).

Room was Japanese style with tatami mats, twin beds and a decent view. Main thing we were there for was the hot springs and the hotel onsen. The onsen was brilliant, with a view, a sauna, a cold pool, a hot pool and an outdoors hot pool. I booked a private onsen for the evening for my daughter which was well appointed and very private, apart from the fact one could be seen a little by anyone on the higher path next to the sea. Staff were helpful with Takkyubin service as well, cases arrived at 2.30 as we did but check in was 3pm so went for a pleasant wander. Be aware the onsen faces EAST - so early morning bathing is required if you want to get the view in the hotel photos.

Stayed in April 2024

The rooms are large and public bath is excellent

Stayed in April 2024

tiny lift

goood view

Stayed in March 2024

Have a queen bed in room instead of 2 twins. More pillows.

the breakfast was great, 2 different JPANESE BREAKFASTS ON BOTH DAYS. No Western breakfast choice. Hotel older so electrical wiring is still old fashion. No outlets at all by coffee table next to big picture window. Room was the largest we stayed in in all the hotels we stayed at in Japan. View from living room was spectacular, morning sunrise everyday. Hotel very convinient to dept stores and shopping mall and 7-11. Bus terminal booking office was nearby also.

Stayed in April 2024

Nothing 😊

This is a nice, old-style onsen hotel right at the ocean in Beppu. We didn‘t have any expectations, but booked the hotel because of its good location. The hotel features a variety of tatami mat rooms, all with futons. The futons were thin but surprisingly comfortable. The pillows are classic Japanese pillows with one harder side and one softer side. In the reception area you can pick your yukata for the evening, as well as any amenities you might need (shaver, hair brush, and so on). The rooms are spacious and clean. Our room featured a private onsen tub, with a view of the ocean. There also is a public onsen at the top floor of the hotel, and two private family-size onsen with ocean views on the floor below. We tried all three options - the hottest water was in the public onsen on the seventh floor. The private family onsen was also very nice. There are drink machines on the third floor where you can buy a wide variety of drinks. The hotel rooms all have fridges to keep food and drinks cold. If you book a day in advance you can enjoy a very tasty kaiseki dinner in the hotel. We did and it was excellent. The hotel staff is very friendly and helpful, and their English skills are very good. The hotel is located right at the beach, close to a wide range of restaurants and also close to a couple of shopping malls. This hotel exceeded our expectations, and for this type of hotel we give it the highest rating. Note that it is an older, classic Japanese hotel, and should compared with such.

Stayed in March 2024

The dressing room is not next or close to the toilet & bathroom. Have to set up our own futon

Dinner is good. Breakfast consider fair, nothing special.

Stayed in March 2024

The room lacked some things, there were no side bed tables, there was no light for the beds, only the ceiling general one, hot water didn’t work, no coffee or tea available anywhere. And for the price, breakfast should have been included. there are many restaurants close by but very busy on weekends, better reserve.

The hotel seems to have been partially renovated and has very nice sea view, onsen is also very nice on top floor, with pool outside as well. Room was very big and had a private big bath, with natural spring water, after all Beppu is capital of onsens. There was a convenient parking place by the hotel for an additional fee, but not expensive.

Stayed in March 2024

All within expectation

Dinner

Stayed in March 2024

Too many signs and instructions that didn't seem to be followed by the Japanese guests! Some of the staff were officious. It lacked a warm atmosphere.

The hotel is in a good location a ten minute walk from the station on the sea front. Our room was large with a tatami matting. The onsen is lovely. All the facilities are very clean. The staff were very kind although their English was quite limited.

Stayed in March 2024

Staff and location

Stayed in March 2024

Nil

Seaview

Stayed in March 2024

Too many noises at night from various machines and air conditioning equipment in every room. Slightly dated utilities, lack of non-buckwheat pillows

Very pleasant bath, helpful staff, great ocean view

Stayed in March 2024

If the window in the bathroom is bigger, we could enjoy the beautiful view from our bathtub. Breakfast could be more varieties.

The hotel rooms are newly renovated. Our room is on the 6th floor and we have a beautiful view of the sea. The bathtub is huge. The breakfast is Japanese style and delicious. The rooftop bath is perfect for watching sunset and sun rise.

Stayed in February 2024

Only 1 socket near the beds and no bedside table

We absolutely loved this hotel, we stayed in the Ryokan style twin room with tatami and a gorgeous view of the ocean. We used both the communal onsen and our in room one which were wonderful and relaxing. The staff were so helpful despite their limited English. The room was very spacious for 2 people and we'd love to stay again!

Stayed in February 2024

Bath room

Room

Stayed in February 2024

Not much

The outside of the hotel may look old, but our sea view room on Level 5 was newly renovated, spacious and very clean. Good range of restaurants within walking distance. Two in our group stayed in a "city view family room" - it's older, but still clean and even more spacious.

Stayed in January 2024

The amenities in the onsen could be improved. My husband and I paid for 1 hour in a private onsen, around $35.00 AUD and there was nothing in the change area like combs, cotton buds, moisturiser. I don't even recall seeing a hairdryer (I could be mistaken). These little extras really make a difference. The area was very dated but clean. There are no laundry facilities in the hotel. Staff directed us to a public laundry but we didn't have the time to wait there. We had a month in Japan so washing facilities would have been very welcome.

Hotel was handy to shops and restaurants. The onsen was lovely, especially the outdoor view over the bay. The rooms were very large but the bathroom tiny by comparison.

Stayed in November 2023

Felt quite old - rooms, lobby, shared facilities. No lotion provided

Great shared facilities. With outdoor/indoor onsen, ice bath and a sauna! Rooms were very spacious and great view of the sea. Water dispenser in the room!

Stayed in December 2023

Nothing.

Very near to Beppu Tower and close to convenient store… it has a gym at the basement.. good onsen.. Very big room..

Stayed in December 2023