Perhaps housekeeping was a little too eager to get us out of the room when we got up a bit late from bed, but their service was exceptional.

Wonderful selection of breakfast, mix of Japanese, other Asian and Western. Good spread and very good service. Rooms are well-appointed and sea views are amazing.

Stayed in March 2024

It would be better to have a USB port.

nice service, clean and comfortable.

Stayed in March 2024

Breakfast was a little crowded and generally not big enough for peak times. Coffee machine was very limited & it would have been nice to have a selection like a late or cappuccino. Price of food in the restaurant was very expensive but the quality was OK There was also a lack of a casual bar area on the lower floors.

Proximity to the exhibition centre

Stayed in December 2023

A separate shower inbstead of a bathtub with a shower would have been nice. Nothing special.

I had an exhibition to attend in the Makuhari Messe. This hotel has a walking bridge (covered!) directly to that venue, so that was a no-brainer. My coworkers and business relations stayed in hotels next door or behind (APA, Francs). The New Otani is not only closer but it is more quiet than the APA and has far better facilities than Francs. The breakfast is amazing, the service is great, the halls and the restaurant are spacey and beautiful. Room was super quiet, I stayed at the 10th floor and had a view on Makuhari, the ocean and Mount Fuji.

Stayed in November 2023

none

breakfast

Stayed in November 2023

Dining facilities excellent, but quite expensive. Breakfast not always of the highest quality. Upstairs bar high quality, but expensive and a little soulless. Don't forget the scale of Tpkyo; it's a fair distance to the city, with frequent standing on the train, or an expensive taxi ride. Airport bus schedule is limited.

Breakfast was eclectic and plentiful. Location great for the Makuhari messe, with simple walking access to the station and many local dining establishments, bars and shops. Hotel bus to and from both airports is convenient and cheap. Rooms a good size and of high quality.

Stayed in July 2023

Room was very outdated. Seemed in need of a renovation.

Staff was very attentive. Overall hotel was quite nice

Stayed in March 2023

interior is a bit dated, beds and pillows could use a refresh—they were fine but not up to modern expectations. In-room amenities were not as expected, notably missing water although there were vending machines on the second floor. Room service was clearly designed to discourage use

for activities at the Messe the hotel is perfectly located. Top floor bar/lounge was very nice and had good views and breakfast was decent

Stayed in March 2023

Really nothing I didn't like. I guess the only very small complaint was the age of the bidet since I'd used much newer ones since I'd come to Japan. But even that is a tiny complaint.

The staff was excellent. The room was beautiful. The View was exquisite. The Internet was insanely fast. I needed to drop off my luggage as soon as I got there and they gave me the application for the check-in. When I got there, they'd already taken the luggage to the room as you'd expect from a 5 star hotel. Being connected to the Makuhari Convention Center made it very convenient to get to and from the event I went to.

Stayed in March 2023

Nothing stood out as lacking during my stay.

Breakfast was more than adequate and very enjoyable. Location is easy to find and has nice views out the windows.

Stayed in January 2023

They needed a credit card with raised digits for the payment at check in. None of my modern cards have that anymore, so it was a bit of a panic moment to deal with.

The room itself was incredibly large for what I'm used to for stays in Japan. The hotel has a retro charm to it and the view from the rooftop restaurant/bar is really something. Love that it's a quick walk to the convention center.

Stayed in February 2023

bit old, small rooms and old bathroom for a 5 stars

Stayed in February 2023

Hotel is very dated - room keys anyone? Could do with a freshen up. Make sure you validate your parking before leaving the hotel.

Great Location so close to Makuhari Messe. Lots of great dining experiences nearby. Highly recommended. Free Parking.

Stayed in January 2023

no complimentary water in the room, fake windows, no view to outside.

spacious room, nice breakfast buffet, good location, nice staff

Stayed in December 2022

Location is great and staff is helpful. Had very little time as we came for Comic Con but super comfortable overall.

Stayed in November 2022

We had a problem with booking, the hotel demanded a higher price than Booking.com showed.

The hotel is well-located, very close to Makuhari Messe. The rooms are clean and comfortable, there's everything you need and the staff is very helpful.

Stayed in October 2022

- Well, it was notably expensive even with the weak JPN

- Very close to the messe - Very nice view - Very easy check-in and check-out - Bath

Stayed in October 2022

It’s quite old (probably built in 1980s), so the room facilities seemed quite outdated but still functioning well.

I think this is the closest hotel to Makuhari Messe, so it’s quite convenient if you are attending conferences or events.

Stayed in October 2022

The hotel is old so facilities are a bit out dated.

The service at this hotel is outstanding. All staff are warm and professional, provide top quality service during our stay.

Stayed in September 2022

nothing

smiling faces, cooperation, helpfullness, politeness

Stayed in September 2022

Breakfast included with room did not have as wide a selection of Japanese food we would like. And the space was limited so at times there were long lines waiting to get in. Especially on weekends, when it gets crowded.

very conveniently located to Kaihinmakuhari station, 30 minutes by train to Tokyo station, and about half that the Disney Tokyo resort. also free bus to Disney, although we didn’t go. The staff was uniformly terrific. always helpful and cheerful. Loved the Art Deco design of spacious lobby area.

Stayed in May 2022

No water provided.

everything.

Stayed in May 2022

Extra cost of bath and pool

View

Stayed in June 2021

none.

everything..

Stayed in May 2021