A little dated but still good

The hotel was very close to the train station so it was easy to find it. Staff was very friendly and we were handed a paper with a couple of helpful phrases. Close to the castle and streets with restaurants Very good value for money

Stayed in April 2024

Breakfast was very traditionally Japanese, No western options

Very convenient for station. Room was clean, rather small and it felt quite dated ( in a nostalgic way). Had an Onsen

Stayed in March 2024

Air condition is centrall controlled, so it is quite warm in room but you can ask a key from front desk to open the window. Breakfast was average, it was a set not the buffet.

Staff is very friendly especially the old man at front office. He showed me the way to car park by running and guiding me the way while I was driving. Good onsen. Close to station and many convenience stores nearby.

Stayed in March 2024

Nothing

The room is very big and the location is very close to eateries. The staff are exceptionally polite and service oriented. The manager gave his personal recommendation for a good restaurant and the food was excellent!

Stayed in February 2024

It is a very dated hotel but this is almost all places in Japan are like this. It meets a need

It was a great location near the station as we travelled by public transportation

Stayed in January 2024

I wish we’d known the hotel exterior was being refurbished - the whole was wrapped in tarpaulin, so no view from the window, which was a shame.

A lovely hotel with a unique, traditional feeling interior. The room was comfortable and quite spacious, with an unusual layout that included a bathroom almost the same length as the sleeping/relaxing area. The hotel has public bathing areas on the top floor, which my husband very much enjoyed using. Breakfast was Japanese style and served as a whole tray of food, though you can also help yourself to some other items such as yoghurt and bread rolls. There is also the possibility of dining in the hotel restaurant for dinner, which is delicious. The hotel staff were lovely - very helpful and friendly, and went out of their way to look after guests. The location is excellent, just a short walk from Matsumoto Station, and within easy walking distance of Matsumoto Castle and other attractions.

Stayed in January 2024

Our first room of this stay (607) had two sofas, no storage/shelf space and only two hangers which was a bit tricky. The unit bathroom was also a bit on the small side. The second room (605) had a bit more storage space and a wider bath. Both rooms had city views (i.e. apartment and office buildings) so you may need to request even numbered rooms for mountain views. The hotel WiFi was extremely slow but perhaps that will be upgraded in the future.

We had booked in for a few nights away from Tokyo over New Year's. Hotel New Station is an older building but well-maintained with some nice Showa-era touches (the Seiko clock in the lobby, some of the room design elements, the room keys!). Our room (607) was quite large with two sofas (one could be converted to an extra bed) so lots of space relative to Japanese business/budget hotels. Upon returning to the room on our last night, the room smelled like cigarette smoke which was unwelcome as we booked a non-smoking room. After calling the staff to ask about opening the room windows (you need a key), they could not have been more helpful, explained that it was a building air circulation issue and offered to move us to an adjacent room right then and there. This room (605) was smaller but from a design perspective, fantastic. From January 1st, 2024 the hotel is going to all non-smoking rooms I think so hopefully this won't be an issue for anyone else going forward. The hotel also hosts a running club on site, guests can rent shoes, T-shirts, etc. if they want to join or perhaps just go for a run on their own. We didn't use the hotel's sento bath but it seemed pretty popular.

Stayed in January 2024

Little space for clothes if you want to stay for a longer period of time. We stayed only a couple of days, so it was no problem to not unpack.

Great location, close to the station. The staff was friendly and helpful. The room was clean.

Stayed in November 2023

Rooms weren’t completely soundproof so I could hear a lot of conversations outside- although maybe they were hanging out in the corridor, I’m not sure. Either way I had some noisy neighbours but they settled down eventually!

Cute little business hotel right near the station- a great location. Top floor has a sento for those inclined to chill out in a big wooden bath for a while- very nice space. Room was cute and compact, had all the amenities I needed and was a comfortable stay. I wish I’d known in advance about the little running station set up in the lobby- basically you can hire some activewear so you can go for a jog! Really great idea.

Stayed in November 2023

Great onsen

Stayed in November 2023

We turned the AC on in our room, but it didn't cool that much. Might alao be us, who couldn't use it right.

The location was amazing, and the staff was very sweet and helpful. The rooms had anything you needed.q

Stayed in November 2023

Rooms a bit old Bathroom very small, kept hitting legs on door

Very good location

Stayed in November 2023

The twin room we had was large with old charm & a large bath. It was clean & close to JR railway station. Traditional Japanese only breakfast, which is dished up for you. The beds were comfortable.

Stayed in October 2023

The bathroom was really tiny and crammed.

Very good location. Just 3 minutes walk from the station. Staff were very friendly and helpful.

Stayed in October 2023

Bed was right up against the wall and the room was quite small

Great staff. Good Onsen and reasonable breakfast

Stayed in October 2023

Everything was good. We didn't have problem with small room might be prob for some as bed against wall only accessible one side so hard to get out

Great location only few minutes from the station. . Close to lots of places to eat. Room was small but fine for 2 people. Very cheap to do your own clothes washing with laundry facilities. Loved that it was older hotel and could open the window.

Stayed in October 2023

The hotel is a bit old and the hot bath area on the top floor is quite small.

The staff helped us to forward our luggage from the hotel to our next accommodation..

Stayed in October 2023

NA

Convenient. Near to JR train station.

Stayed in October 2023

The private bathroom in the room is VERY tiny. It's okay for one person that isn't too tall, but please take this into consideration. Even though the rooms are non-smoking, there was a constant smell of cigarette smoke residue, and it even came from the vents in the bathroom. Controller of the A/C was a bit off, so I opened the window to my room instead (you have to ask the front desk to give you a gadget to open the window).

Close to the station (castle exit), convenient stores not too far from the hotel, walking distance from Matsumoto castle (about 20 minutes). The hotel is a bit old but really well maintained, staff are friendly and helpful. Shared bath is very nice :) Coin laundry and dryer in the hotel. Room for a single person is a very decent size

Stayed in October 2023

May be amount of breakfast. I think it's not enough to eat for a start day

Location is close to matsumoto station with only 300 meters. So it's very convenient to go anywhere as Kamikochi which you can go by train or alpico bus.

Stayed in October 2023

Close to train station, clean rooms, well maintained.

Stayed in October 2023

It’s a bit outdated and the rooms as simple.

The property is nice they give you free bike rental and there is a onsen.

Stayed in July 2023

Small room compared to Ryokans that I usually stay in.

Location. Breakfast.

Stayed in October 2023

Ensuite was compact.

Location to train station, bus interchange & food options was great.

Stayed in October 2023