nothing

everything was over the top! the place is beautiful, we stayed in the new rooms which the design is another league, keeping the Japanese style, with mountains views. The meal service was the best experience I had in Japan, also traditional. The staff is hyper kind. Is the best Ryokan experience I had. Definitely will be back!

Stayed in April 2024

Such a gorgeous hotel! Our room was lovely, we had our own private hot onsen on the balcony and it was nice to sleep in traditional Japanese beds. The hotel’s onsen is perfect for relaxing after a long day of sight seeing, and the staff are very sweet and helpful. It’s in a great location, within walking distance from of landmarks in Nara.

Stayed in April 2024

Needed an afternoon rest , futon beds not set up yet. But that meant we went out exploring.

Beautiful modern , but tradional , accommodation . Very clean , staff very polite.

Stayed in April 2024

My husband struggled with sleeping on the tatami mats and had to dig out a few extra from the closet in order to sleep comfortably. Other than that, nothing!

We booked the room with the open air tub, and I gotta say, you must MUST do it. It was so incredibly relaxing to watch the clouds roll over the mountains while soaking. If you aren't able to, however, the public baths are lovely! The hotel had surprisingly nice amenities, from the makeup remover oil, face wash, toner, and moisturizer, to the free beverages made available by the hotel. We felt like VIPs and thoroughly enjoyed our stay.

Stayed in May 2024

nothing, it was excellent

I LOVED my stay here. This was my second time staying at Hotel New Wakasa, but this time I stayed as a solo traveler. The staff were so welcoming, friendly, and helpful with any questions I had. I was given a map of Nara upon arrival and the staff shared their walking route recommendations with me. I had arrived before check-in time, but was able to leave my luggage with the staff before heading out to walk around Nara. The room itself was clean and very calming for a restful stay. The onsen on the bottom floor was a wonderful experience and it was relaxing to hear the rain tapping on the roof over the bath. Dinner was incredible - one of the best meals I've ever had in my life. The staff were so attentive during the meal, telling me about what I was eating and its history. There also was a violinist that night who played specially requested songs from each of the guests. Breakfast was just as good - I recommend always ordering the traditional Japanese meals! There is also a rooftop terrace where you can relax and enjoy a beautiful view of Nara (both city and park) The futon mattress was comfortable and it was nice to have a cup of tea in the room at the end of a long day of walking around Nara. I cannot wait for the next time I stay here!

Stayed in April 2024

The staff were very polite and friendly. The room we stayed in was spacious for our family of 5 and we really liked the Japanese experiences that we had at Hotel New Wakasa. The rooftop sitting area is lovely.

Stayed in April 2024

There was a funny smell in our room in the very early morning only

Excellent

Stayed in March 2024

There is really nothing I disliked about this hotel.

Amazing, beautiful traditional room with a gorgeous bathroom. Fabulous public onsen. My favourite hotel on our Japan trip.

Stayed in April 2024

The property was very clean, staff were friendly and it was a unique experience. Thank you!

Stayed in April 2024

No, all was great.

A really cute and quirky place. The staff were wonderful and we loved our stay here. Everything was clean and the room had great amenities. Also loved the lounge with toys for kids. And the private baths! The location was great too! And the Japanese breakfast was awesome. Would stay again!

Stayed in March 2024

Very beautiful property. We had a private bath with a mountain view and it was very beautiful. We loved everything about this place. Very clean and comfortable. The staff was very helpful and nice. We cannot eat raw fish and they accommodated us easily and the food was exceptional. Very nice and delicious. The town of Nara is beautiful and easy to get around in. The hotel is also in a great location.

Stayed in April 2024

I personally didn't connect with the bed (futon on the floor) but I know I was going to experience something new

it was a fun and very different experience (bed, meals, etc.)

Stayed in March 2024

Everything! The staff was friendly and really nice! The room was cleaned and spotless, the room was spacious. Everything was better than imagine! I'd come back again and again!

Stayed in March 2024

Nothing

Very well located 10 min from Nara station, this hotel is so charming between modern with a touch of traditional :) Offering two different breakfast western or traditional which were delicious. I appreciated the private onsen upstair with the view - the Yucatan that they provide and that you can were in the hotel for your comfort - the free guide that they offer for a visit of Nara, I spend the day with Michiko she was adorable it was amazing to know about the temples and the tradition and be able to share with local person make you feel in total immersion with the place !

Stayed in March 2024

N/A

If you were on the fence, this is your sign to book. The customer service was beyond excellent. They went out of their way to be thoughtful and make you feel like a distinguished guest. Make sure to include meals as the dinner and breakfast were unforgettable and authentic.

Stayed in March 2024

The meals were fantastic and such a fun experience. The room was such a unique experience for my spouse and I. And the staff was the kindest and friendliest I met in Japan.

Stayed in February 2024

It is beautiful, brand new and they thought of all the details. The staff was very kind and helpful, food was delicious.

Stayed in January 2024

None! We loved the place

Staff was so courteous and so nice! We appreciate their hospitality and so helpful.

Stayed in January 2024

Slightly too far away from the nearest station

It was such a beautiful hotel to stay in with very spacious room. Wished that I planned more days to linger in the area. Excellent public bath n service. Breakfast was a great experience.

Stayed in December 2023

Everything was out of the charts in terms of quality. I think I couldn't have booked a better hotel. The room was great, the inroom onsen was pretty good, and the food was pretty spectacular. All the hotel workers were the best people they could be with us.

Stayed in November 2023

Staff was lovely, the check-in process was very personable and we felt well taken cared of. For breakfast they went out of their way to accommodate my vegetarian preferences which I appreciated. The room was absolutely adorable, clean and very stylish! I would stay again when I return.

Stayed in November 2023

The dinner unfortunately was very average for the price.

The hotel is located very close to Nara park. It also has a parking lot. The room is nice and tradition. The staff also come and prepare futon bed for you. You also have option for a room with outdoor bath which is nice (except that the hotel is actually not that high and it situated between other houses so you can see the roof of other when looking out standing). Otherwise, it's nice option for onzen. They also have shared onzen.

Stayed in November 2023

Decoration, futon, onsen, breakfast and location to the garden and park.

Stayed in November 2023

If I am being nicky-picky, is they charge for carpark after check out. But the staff still very helpful to help us find elsewhere to park (even if it is only in front of hotel). Also, as we booked tatami room, we were unable lie down for a rest (we were so beat due to the travel) while waiting for dinner as the bed was not set..

The staff hospitality was great. They are very courteous and going extra miles . Prepared small gifts for the guests and gave us a nice photo printout ,entertain us with live violin during dinner (highly recommended dinner. Even for vegetarian, the chef has made great efforts 👍🏻👍🏻.). The private onsen was nice and clean. Location is good, walking distance to the deer park / station/ shopping street.

Stayed in November 2023