A little pricey for the suites.

The outdoor public Onsen was one of the best I’ve been to, so far. Not only that, but our room was very comfortable and clean. They also offer massages for a fair price. I definitely recommend experiencing the hot stone massage. My only suggestion would be to have a bigger private Onsen bath for the more expensive suites. Other than that, it was a wonderful experience staying at this hotel. I would highly recommend it if you have the money for it.

Stayed in March 2024

The hotel is in pristine condition, very fancy and the service was amazing

Stayed in April 2024

The kind lady who served us dinner was excellent and the food delicious. The spa sublime!

Stayed in April 2024

Absolutely nothing.

Amazing property. Everything was perfect!

Stayed in April 2024

Amazing hotel, specially the staff! Extremely helpful! The dinner was delicious, and the onsen in the hotel is great as well! They really make it easy to explore and enjoy kinosaki.

Stayed in April 2024

A bit out of the center but they have a bus service or you can take a bike.

Very friendly service with amazing facilities.

Stayed in March 2024

None

Nice and spacious room with mountain and forest view. Hotel Shuttle bus pick up from Kinosaki Onsen Station. Dinner served in room. The hotel staff (Horie San) that served our dinner on both nights were very professional and attentive.

Stayed in February 2024

Only con I have with it is that there is no AC, but since it was cold outside at night, we just kept the windows open and it was all good.

Absolutely beautiful building. Great views and Clean environment.

Stayed in November 2023

Staff were very friendly and helpful. Hotel smelled good and was kept clean. Our whole family was surprised and excited for the stay upon entering.

Stayed in June 2023

The Wi-Fi did not have great signal in my room which was the last room in the corner of the hotel.

A wonderful experience and a perfect place to enjoy the hot springs. I really enjoyed the breakfast and the hotels private hot spring bath. My room had a beautiful view of the mountain.

Stayed in July 2023

None !

Peaceful not too far out from main town. Excellent staff and facilities!

Stayed in July 2023

Everything about the stay was perfect. From the reception to our room attendant - everyone was overly polite and kind. The room was amazing (with private onsen) - very spacious, traditional style and an amazing view. The private onsen experience is well worth the money and I can only recommend it. Kaiseki dinner was private in our room - the food was fresh, interesting and tasty. Breakfast was a buffet, there was both japanese and western style breakfast - both were delicious. Overall, visiting an onsen town and trying traditional kaiseki dinner is an amazing experience that everyone visiting Japan has to experience and the Nishimuraya Hotel in Kinosaki onsen is a great place to do that.

Stayed in May 2023

Everything here was fantastic, from the staff to the onsen, everything was extremely relaxing and the staff were incredibly friendly.

Stayed in June 2023

nothing - all was excellent

Service was excellent and the hotel room was beautiful plus spacious

Stayed in May 2023

Almost everything is flawless. Would like to try Honkan next time as well.

Stayed in May 2023

Not the property’s issue but the onsen town is a sleepy town so if you’re expecting to go out and shop around/have a snack at a cafe, the shops will all be closed!

Very beautiful and well maintained! Private onsen was amazing and totally worth the splurge on!

Stayed in May 2023

-

The location of the hotel is next to the forest. Suitable for relaxation that requires peace from nature surrounding . The size of the hotel is quite large and new. Can walk to see in the pedestrian area not very far. Alternatively, you can use the hotel's shuttle bus service. The hotel has a very good spa service and has its own private hot spring. Excellent caring staff

Stayed in April 2023

None, though the breakfast for the Western variety can be improved.

I loved the service rendered by the staff at this hotel; very friendly and helpful. They are very gracious in welcoming guests and ensuring the guests are comfortable at all times. The room is spacious; bathroom is big and even has a chair for the ladies to sit to do makeup. The toilet bowl is so smart that it can auto lift up when it sense your presence. I was so impressive by it ! The 12-course dinner is excellent ! The ingredients are fresh, nicely cook and well presented to the guests. The staff who served us the meals is very courteous and takes his time to explain each course to us.

Stayed in May 2023

I can not find one single thing that I don’t like about this hotel

so clean, staffs are so friendly and informative, definitely will come back next time

Stayed in May 2023

Nothing!!

The staff was absolutely spectacular and so accommodating. The facilities were beautiful, the food delicious, and futons comfy! Would definitely come back and will be recommending it to everyone I know going to Japan.

Stayed in May 2023

old fashioned breakfest room

exzellent Service private onsen

Stayed in May 2023

nothing

this is an exceptional Ryokan, the rooms , the service, the staff and the food.

Stayed in May 2023

Only inconvenience would be location but they've got a shuttle to take you anywhere you might need.

Everything was fantastic and very professional.

Stayed in May 2023

Extremely good service, very beautiful lobby and our japanese styled room was both fancy and cosy. Dinner served to room was great experience and delicious and server was helpful guiding us with the food. Private onsen was highlight of our stay. Be sure to take time to stroll around the beautiful town of Kinosaki.

Stayed in May 2023