One male staff in the afternoon wasn’t helpful, he gave the impression that he couldn’t be bothered (on the day we checked in and the night before we checked out). The rest of the staff were lovely. On the day we checked out, the lady was wonderful. She did everything the other guy wouldn’t help the night before. She was friendly and professional. She wears a Senior character on her jacket (sorry I forgot her name).

The room was spacious, the view was nice and the bed was comfortable. The hotel provided slippers and bathrobes; the little luxury items that made a difference. We stayed a few days to look around Mt Fuji with a hired car, so I can’t comment on location in terms of public transport. There is a shopping mall nearby, it’s handy to buy a few things. There are also a few restaurants in walking distance. The coffee shop next to the carpark has great coffee.

Stayed in March 2024

The reception was not super helpful, they are not able to speak English and also not willing to help non Japanese speaker. But it is ok for me to, just compared with most of the Japanese friendly people , their non helpful bit stand out .

It’s is one of the biggest room we stay during our Japan trip. In the picture the hotel looked bit out of date , however in real it was much nicer ! Though it’s just a 2 start hotel , it can reach the same level as some of the 4 star hotel! we love it so much. The location was nice as well, many restaurants around. It will take some distance to see the prefect view of Fuji, however as a traveler without private car, we thought it was a prefect location to stay .

Stayed in April 2024

Nil

Fantastic hotel, great clean room with Mt Fuji view, Onsen, on site open carparks, surrounded with restaurants. Strongly recommend!

Stayed in April 2024

The location is not very strategic, take bus can go there but the bus frequency is very less

The hotel is clean, facilities are good, with whole body massage chair and foot massage machine, really nice after a long day walk.

Stayed in April 2024

A fair walk from the station but not too bad, actually closer to Fuji so if you get the right room you could have a great view.

Room was bigger than anticipated, similarly with the bed. Facilities were clean and felt secure.

Stayed in April 2024

Good hotel. Nice view to Fuji. Friendly and helpful staff. Overall convenient facilities and comfortable rooms. A bit far from the train/bus station but I they called a taxi for us while leaving and I believe you could ask them to send you a taxi on arrival.

Stayed in February 2024

Did not have the breakfast. Had a look at it, but not my type.

Location is well located. Building is clean and cool. Has 4-wet and 1-dry cleaning washing machine. Can improve and set up another dry cleaning machine. Free parking outside the hotel.

Stayed in March 2024

The location is a bit far away from Train Station

The room with Fuji view is amazing

Stayed in March 2024

A little bit from station if you don’t have car.

Room is very spacious.

Stayed in February 2024

so gooddddd precious view ,Fuji view perfect

Stayed in March 2024

no

the room with best view of Mt.Fuji in cheap price you paid. outdorr onsen is very good, but no view.

Stayed in January 2024

None.

Great view of Fuji-san

Stayed in February 2024

Near facilities, fantastic view of mt fuji

Stayed in February 2024

hot public bath is only avaiable to 12:00pm

good location

Stayed in January 2024

The noise issue caused by other tenant

The view and the water is superb hot

Stayed in January 2024

Not a negative comment tho, the location is 20 minutes walk from the main station, fine if weather permits. There’s blue line bus stops at the Bell Mall diagonal across the road but the bus stops at around 3 pm.

Onsen is great to relax you after a day’s tour in the area, great value if you want Onsen and Mt Fuji. I woke up around 6 am opened the curtain and there is the sunrise view of Mt Fuji, the view keep changing with the weather. Loved it! I arrived the main station at around 2 pm, bought 2 day bus pass for 1700 yen, locked the hand carry in the locker and started the tour on red line bus, the weather was great! I took the boat trip (red line bus stop 9 and last trip is 4 pm). I took great pictures . I went to the cable car after, the line was acceptable, buy ticket half way up whilst keep queuing. The timing was perfect as I can get both day view and the sunset view. The swing queue was too long so I skipped it. After sunset the place gets much cooler I went back to the main station had dinner at the tempura restaurant, grab a few essentials from Lawson then take the taxi in front of the main station to the hotel , 5 minutes cost 900 yen. The photos are taken from my room)

Stayed in December 2023

n/a

the location and weather

Stayed in November 2023

None

The onsen was super goood. It’s big and clean. The room quiet big from japan standard

Stayed in December 2023

完全沒有

風景

Stayed in December 2023

nothing

the spacious hotel room and the mt fuji window view

Stayed in December 2023

It’s quite far in the station and taxi was quite difficult to hail in Kawaguchiko station. I hope the hotel can offer a shuttle for a 10-rating review.

We love the onsen and the facilities. It’s clean and new. I thought it was 3-star hotel but it’s only 2-star hotel. Just some improvements on the shuttle service But when we checked out, the front desk staff booked a taxi for us. 😊 The staff also greeted us with great smiles.

Stayed in November 2023

Good view from room

Stayed in November 2023

Will be good if the hotel's description can mention how to get there for those who take public transport. Actually the blue line sightseeing bus can take you to this hotel; stop at Belle Shopping mall will do. We found out on our last day in Kawaguchi; something that even the hotel staff didn't know..

I like hot spring bath, super relax! Great view; the hotel is facing the Mount Fuji.

Stayed in November 2023

Nothing

Hotel is very clean.The location is quite far from station,however there are many restaurants and a convenience store near the hotel.

Stayed in November 2023