A lot of group and conference activities. There were many groups from high school (Okinawa is a popular destination for school trips in Japan) running and shouting on the corridors, some of them were jumping with clothes in the outdoor jacuzzi and swimming pool at night. Parking was charged on a daily basis while in other places in the island is not the case. We were surprised of having a window connecting the toilet and the bedroom. Convenience store staff was definitely burnt out.

If you're traveling Okinawa by car, it is a convenient place to stay in Naha since major roads are close by. Views from the room were great, semi-double twin beds were comfortable. Staff was correct and rooms were clean.

Stayed in November 2023

No

The view is amazing.

Stayed in October 2023

Not being able to make local calls from my room was disappointing. The bed could've been one king size bed instead of to 2 twin size beds joined together. The room had a slight odor, don't know if it was the carpet or because the ac was off upon entering the room. Room service would've been nice to have. It would've been nice if the hotel had sent me a happy birthday card in my room seeing that my purpose of being there was to celebrate my birthday. Some acknowledgment would've made me feel special as other hotels normally do and seeing that it was my 1st time there.

Breakfast was very good. Lots of local food and variety of food and beverages. The location was ideal for nearby historic places. The room was cleaned and amenities replaces every day once I wasn't in the room. The staff were very helpful and polite.

Stayed in October 2023

Lack of local places to eat. A lot of group/ conference activity.

Excellent breakfast- good choice of east and west items. Infinity pool very nice with long opening hours, loungers, free towels. Cafe bar good for snacks and meals. Large bedroom with semi double twin beds.

Stayed in October 2023

there’s not enough iphone charger. and the outdoor pool closes too early.

Stayed in August 2023

Outdoor swimming pool

Stayed in July 2023

brand new good space , great value for money

Stayed in May 2023

room is small

We enjoyed lounge

Stayed in March 2023

Feel so relaxing, the lobby and the breakfast is great.

Stayed in February 2023

No heating in winter! Rooms were cold at night with no option to warm them up.

Room was decent and beds were comfortable Very well maintained and clean Quiet at night Breakfast was nice but could have had more variety Staff were generally helpful FamilyMart at hotel lobby was convenient

Stayed in December 2022

This place has a good access to Shuri castle and kokusai dori is not that far. Breakfast is very good and overall all the facilities look new.

Stayed in December 2022

Rooms were nice and clean. The pool was nice, especially late in the evening. Good choice of breakfast.

Stayed in July 2022

The first room I originally booked was sad. It was very small and smelled funny. So I decided to upgrade my room . Once I got to the upgraded room it was so much better, but My view was terrible. Also I got a deluxe room but it didn’t come with breakfast which was a bummer. Also $50 for parking ?? The pool area was nice, kinda small . Also the smell after you come back to the rooms are terrible as well. Our volume on our tv was really low and the beds were so far from the tv so I couldn’t really hear the tv so we just turned it off.

I appreciate the staff that works inside and outside . They were very friendly and helpful. I also loved the Family Mart in the hotel . It was very convenient. Also I loved that there was a money converter and an ATM near the family mart. If you are coming from the airport with no rental car I highly recommend the bus. It’s only 240 in yen and it takes you right across from the hotel.

Stayed in April 2022

Considering the hotel’s star rating and cost per night, an additional parking cost – especially at ¥1,000/day – is unreasonable. Rooms are not soundproof, so easily disturbed by loud children/guests. Room service is listed as an available service (a key factor in decision to book hotel), but was told the opposite upon check-in.

Booked stay at Novotel Okinawa Naha for 2 nights in Feb 2022. My noteworthy takeaways are: Check-in: Pre-pay stay at check in vs. check out. Location: Somewhat convenient. Located relatively close to downtown Naha (Kokusai-dori) but not walking friendly. Personal transportation is needed, or taxi. There is a Family Mart convenience store located in the hotel’s lobby, as well. Appearance/Staff Impressions: Modern appearance. Polite and welcoming staff, that were very accommodating. Hotel approved my date change after checking without issue, and promptly refunded the cost difference. Security: Elevator access is NOT key card restricted; however, key card only access for certain areas such as gym. Standard security latch on guest room door as well as standard deadbolt lock. Keypad safe in guest room. Hotel Facilities (that I personally visited/utilized): Free Wifi, Family Mart, restaurants/bar, terrace, outdoor pool (closed for winter), on-site parking (¥1,000/day). Room: Deluxe Twin Room. At time of booking, I requested an upper floor room that was city facing. I also requested a room equipped with a TV that had HDMI input capability. Both request were honored, however, the latter was misunderstood and an HDMI cable was provided (not needed, but was appreciated). Room was clean at first glance, but better care is needed in some overlooked areas. Small but not overly. Mattresses were on the firm side. The room’s heating/cooling system is independently guest controlled via digital thermostat within the room. The room housed a separate toilet room, as well as a shower room w/ bathtub. Unfortunately, the room was NOT soundproof as we could hear the goings and comings of the hallway very clearly.

Stayed in February 2022

conveni and cafe downstairs are open very limited time.

swimming pool was great! smooth check in/out. The room I stayed was very comfortable.

Stayed in October 2021

Although we booked two same type, one room was specious and nice and the other room was small and business hotel like quality.

Pool was nice.

Stayed in August 2021

Nothing. If I will go okinawa I will definitely stay there.

I love there pool..

Stayed in July 2021

The hotel seems very clean but once you go up to room floor the entire hallway smelled unpleasant. The room itself had the same smell and I had to leave the small window open all day. It got better or I got used to it after 2nd day but the hallway smelled so weird like an old hospital… Breakfast was way over priced for the selection.

The hotel is well maintained and everything kept clean. The swimming pool was nice overlooking the city. Everyone working there was very nice. having a convenience store inside was very helpful too.

Stayed in August 2021

excellent buffet breakfast, very handy to have a family mart on the first floor, the lobby cafe served good meals

Stayed in July 2021

Pool was clean, warm and as per the photos. The fitness centre was ok, but a little small for a 5 star hotel. The breakfast was a good standard. The room as comfortable.

Stayed in July 2021

Expensive breakfast No dinner

Everything looks brand new . The hotel is clean , everybody is friendly.

Stayed in May 2021

Nice hotel with great facilities. Clean and tidy room that meets expectation.

Stayed in November 2023

Not enough umbrellas and chairs by the pool, overpriced food

Swimming pool, lounge on the 15th floor, large room, convenience store on site

Stayed in September 2023

very nice place

Nice place to stay together with your family !

Stayed in August 2023