259-0193 Kanagawa, Oiso, Kokufu Hongo 546, Japan
#1 of 2 hotels in Oiso
Guests' ChoiceBased on 94 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
8.7
Facilities
8.7
Staff
8.7
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 1 June 2024
Sandra
SloveniaBreakfast not included in the price. Dinner was a bit too expensive for the quantity, but the food was delicious.
Onsen and spa - well organised, with all possible amenities. Heated infinity pool. English speaking employee at the reception. Very friendly staff in every part of the hotel.
Stayed in May 2024
Reviewed: 27 May 2024
Safina
SingaporeThe location is not so convenient to move around without a car. If yoi are not local or not familiar with the area, there is little option except to wait for a taxi at the taxi stand at train station to get back to hotel.
Excellent spa and onsen. Views from the room was also lovely.. Hotel staff is always helpful
Stayed in May 2024
Reviewed: 21 May 2024
Janeguinel
FranceI found that the seaview is not liked in the photo presented in the website. Maybe as I live in the 4th floor, not so high, I can see the swimming pool rather than the seaview.
The specious Onsen included as a hotel facility make everyone so happy to relax after the long day. With the Onsen provided, the quality / price is good. Without Onsen, it can be too pricy. The room is quite big and clean.
Stayed in April 2024
Reviewed: 28 July 2023
Yanone
Japanthe food and the facilities is to pricey like the infinity pool
the infinity pool
Stayed in July 2023
Reviewed: 27 July 2023
Semi
JapanRoom stinks of smoke
Pool is great for kids
Stayed in July 2023
Reviewed: 24 July 2023
Lynne
AustraliaThe style and price if in house restaurants
The focus on the water park was the main reason for my stay with my 2 grandchildren
Stayed in July 2023
Reviewed: 4 July 2023
Reinna
NetherlandsBathrooms were outdated and could use an upgrade. Food in the restaurants were mainly made to look good but didnt taste great.
The spa (they charge extra) is amazing. It was a little confusing that it was extra charge as the onsen is included, but when you’re at the Spa area, it’s amazing. Super modern and clean.
Stayed in June 2023
Reviewed: 27 June 2023
Llll
JapanPrice is too high. Pool was not open end of June. Spa costs extra.
Stayed in June 2023
Reviewed: 24 June 2023
Yuma
Japanthe infinity pool and sauna was sooo good👍🏼 I love it.
Stayed in May 2023
Reviewed: 11 May 2023
Anastasiia
UkraineCarpet looked very old, It ruined the whole look of the room. The spa area on the 4th floor was for additional price and children are not allowed, what I didn’t know before booking.
Big room, nice view
Stayed in May 2023
Reviewed: 27 March 2023
Lucas
United StatesAccess to the hotel is a bit far to walk from the closest train station. It is a few minutes to the nearest local bus stop/station. Would need to use either your own car, taxi, or bus.
Great location. Near the beach. Outstanding staff. Best part was the Onsen.
Stayed in March 2023
Reviewed: 12 March 2023
Maya
United KingdomUnfortunately, we couldn’t book massages as it was fully booked. The Onsen facility was only for 12 years and above.
Lovely hotel. The room can be small and a bit outdated but staff was so kind and very helpful. The breakfast was amazing. A lot of choices. The outside pool within the hotel was nice although it was raining on the day.
Stayed in March 2023
Reviewed: 9 March 2023
Dominique
Australiadon’t speak much English
loved the spa and heated infinity pool ! great rooms with views
Stayed in March 2023
Reviewed: 30 December 2022
Li
Hong Kong- no washer and dryer despite for long travelers - can hear next room flush toilette - pillow and bed too soft - no satellite TV channels ( no English channels) - fitness center closed too early at 9pm
-hygiene and clean in room everyday even for the slipper -public bath with indoor and outdoor onsen -outdoor Thermo pool, jacuzzi, sauna. - balcony - staff always keep smile on their face - parking lot
Stayed in December 2022
Reviewed: 20 September 2022
Yuri25
PhilippinesNothing at all, but unfortunately because of the bad weather, we didn't had the chance to enjoy the infinity warm ool , and the outdoor jacuzzi. We really came there for it, but it didn't happened, that's the saddest thing.
The staff are really nice and the hotel management they approved our check in earlier that we expected, and also they extended out check out for an hour because of my headache and it was all for free., the hotel was very considerate and friendly. The foods are great specially the dinner buffet and the breakfast was delicious. The room was spacious and amazing view , and very comfortable beds. They also added pillows in our room in our request . Thank you so much for all the staffs of Oisoh , for a job well done❤️
Stayed in September 2022
Reviewed: 8 August 2022
Saki
Japanpeople staying at the hotel should be able to use tents/cabana, chairs and tables free or at least at a cheaper price
nice staff, great access to the pool
Stayed in August 2022
Reviewed: 13 July 2022
Vincent
JapanThe breakfast is awfully overpriced, there was only one type of (lukewarm...) coffee, no espresso or latte or anything. Juice selection and bread selection were also very poor. The worst thing was the pool access system. You cannot pay or book in advance at the front desk, you need to go and QUEUE (!) for 30min to 45min when the pools open so that you can buy your entrance ticket... This is a huge waste of time especially when you go with children.
The dinner buffet was really worth it, the rooms were very clean and staff were helpful and smiling. The pools were the main reason why we chose to go there, and we were not disappointed as the children had a total blast!
Stayed in July 2022
Reviewed: 13 July 2022
Vincent
JapanThe breakfast is awfully overpriced, there was only one type of (lukewarm...) coffee, no espresso or latte or anything. Juice selection and bread selection were also very poor. The worst thing was the pool access system. You cannot pay or book in advance at the front desk, you need to go and QUEUE (!) for 30min to 45min when the pools open so that you can buy your entrance ticket... This is a huge waste of time especially when you go with children.
The dinner buffet was really worth it, the rooms were very clean and staff were helpful and smiling. The pools were the main reason why we chose to go there, and we were not disappointed as the children had a total blast!
Stayed in July 2022
Reviewed: 30 May 2022
Andres
JapanIt´s necessary to book in advance in order to eat at any of the restaurants in the hotel. Convenience store and a ramen restaurant nearby require some walking up and down a hill.
Spa and infinity pool are the main attraction here, providing a great experience and fabulous views, it´s a very enjoyable area. I have read reviews complaining about lack of information in English at the hotel but that was not the case for us. Staff at reception was very attentive and we got all the information we needed. Beds are comfortable enough, wifi worked fine, there are vending machines in all floors and everything was fine. This was the second time to visit and will surely be back in the future.
Stayed in May 2022
Reviewed: 12 May 2022
Ben
Australiathe bar at the Rooftop had apparently “sold out” out of all alcoholic beverages…. very poor considering they literally order some from the restaurant downstairs or get from a supplier. the bar was not even a bar…. this was the only disappointment. no music or much of an atmosphere either but amazing facilities and views
amazing rooftop pool and spa facilities with views of fuji and ocean
Stayed in May 2022
Reviewed: 8 May 2022
Xinyi
Japanview,cost-effective
Stayed in May 2022
Reviewed: 24 April 2022
Antoine
Japantoo many restaurants and bars closed due to Covid
Stayed in April 2022
Reviewed: 24 April 2022
Marielle
JapanI don't like the television on the rooms that we booked. There is no youtube or netflix, there is only japanese channels.
I like how clean the rooms are.
Stayed in April 2022
Reviewed: 16 March 2022
Yuri25
PhilippinesVery inconvenient when you are on a robe then you forget something inside your room , and you still need to change for pajamas. Then change again on bathing suits to 4th floor. I think it's a waste of time for customers who are staying at your hotel.
I love the jacuzzi and infinity pool outdoor on the 3rd floor . And the foods are great
Stayed in March 2022
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